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“Average hotel and breakfast, dreadful evening food”

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Novotel Cergy Pontoise
Ranked #1 of 11 Hotels in Cergy
Reviewed 16 August 2014

The hotel was basic but clean and the staff were always pleasant and helpful. The bathroom was of a high standard. Whilst the breakfast had a good selection, they couldn't cope with more than one coach trip at a time so one morning it was chaos with both space at a table and food running out.
Th evening meal provision for our coach trip was dreadful and cold - even when fresh supplies were brought out, they were cold. One evening they ran out before everyone had been served and there was quite a long wait for more to be brought out, by which time, others had finished.

Room Tip: I think all rooms are the same - think Travelodge
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  • Stayed: August 2014, travelled with friends
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Thank dillydo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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90 - 96 of 429 reviews

Reviewed 12 August 2014

Spent 4 nights at this novotel hotel it was good base for our coach trip to Paris. Rooms were a good standard and very clean, staff were very helpful. Quite a nice selection food for breakfast and evening, but the hot food was always on the cool side other wise ok

  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
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1  Thank pete602014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2014

This hotel is everything you expect a Novotel to be : clean and modern room, immaculate bathroom and equipment, fast wifi.

However the quality of breakfast was poor, for these rates you might expect a decent omelette, crispy bacon and nice sausage. None of the above, a shame really.

Add to this disappointment a rude waitress who told us "you've got 5 minutes" instead of wishing us a good morning and pointing out that the restaurant was about to close in 10 to 15 minutes. She obviously was mad that our late arrival disturbed her schedule that Sunday morning.

Well, she won't be seeing us again.

  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
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6  Thank Patrick G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2014

The food was terrible for being in Paris you would expect good food the meals were disgusting you could even eat the scramble eggs for breakfast just like glue.
the meals at night were just the same. For a Novotel it is not acceptable the need a new chef or at least one that can cook

Room Tip: the rooms were good
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  • Stayed: May 2014, travelled as a couple
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    • Rooms
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1  Thank margaret m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2014

Best hotel in Cergy without doubt, clean comfortable and friendly staff. Restaurant perfectly ok and efficient though choices a little limited,good breakfast buffet. Swimming pool a bonus but only when warm enough !

Stayed: May 2014, travelled on business
2  Thank nick7p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2014

Stayed as part of a coach party for 4 nights. The hotel is clean, comfortable and very welcoming. The staff were extremely helpful as the safe in our room was broken and could not be repaired they moved us to another room quickly and efficiently.
Breakfast is excellent, yes the 'hot plate' scrambled eggs are not good but no worse than any other hotel but there is so much other choice it is so very easy to find a delicious and varied breakfast. Our package included evening meals and were of good quality.
Highly recommended would stay again without hesitation.
Thanks again to the staff, you were great and a credit to the hotel!

Stayed: April 2014, travelled as a couple
4  Thank Bobskibass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 February 2014

Stayed for one night. Staff were very friendly and efficient, rooms clean enough and facilities okay - WiFi, TV, shower, drinks.

Bed wasn't the most comfy and the decor could do with a refresh but nothing to worry about when only staying one night.

Breakfast was okay, decent selection of pastries, cereals and fruit. Didn't try any hot stuff but looked okay.

  • Stayed: February 2014, travelled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Thank rhart75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lionel V, Directeur général at Novotel Cergy Pontoise, responded to this reviewResponded 13 February 2014
Google Translation

Madame, Monsieur,
Un grand merci d'avoir partagé vos impressions de séjour au Novotel de Cergy Pontoise sur Tripadvisor.
Votre passage était organisé en groupe et j'espère avoir le plaisir de pouvoir vous recevoir à nouveau en famille afin de vous montrer notre savoir faire.
Au plaisir de vous revoir
Lionel Vanderlooven
Directeur

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Cergy Pontoise

Address: 3 avenue du Parc, 95011 Cergy, Cergy-Pontoise, France
Phone Number:
Region: France > Ile-de-France > Val-d'Oise > Cergy-Pontoise > Cergy
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 11 Hotels in Cergy
Price Range: £68 - £133 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cergy Pontoise 4*
Number of rooms: 191
Official Description (provided by the hotel):
The Novotel Cergy Pontoise is a 3 star hotel close to the Cergy business district and 500 m from the RER train line to Paris. The location and hotel facilities are ideal for a business trip or a holiday following the footsteps of the Impressionists. Thehotel offers 191 rooms, 13 meeting rooms for your seminars and meetings, a restaurant, bar, private car park and a swimming pool. ... more   less 
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Also Known As:
Novotel Cergy Pontoise Hotel Cergy
Cergy Novotel

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