I paid an extra 30 euro's to be able to check in early at 8am when I arrived the room wasn't ready, was told housekeeping doesn't start until 8am, whats the point of offering this service when the cleaners don't start work until the check in time.
So I said I would go and have some breakfast whilst they cleaned the room expecting to not be charged for it but they wanted to charge that to my room, so I asked for the manager and then they said okay go for breakfast no charge, when I saw the breakfast available it was poor for a hotel of this standard, cold and poor selection in the hot food area.
Finally got in my room at 8-40am as a platinum card holder with Accor Hotels staying 12 weeks of the year with them not one of their best efforts.
- Official Description (provided by the hotel):
- The Mercure Frankfurt Eschborn Helfmann Park is a 3 star superior hotel with 179 airconditioned rooms. Ideal location between Frankfurt (8 km) and the Taunus region, in the centre of the Business Park with good connections to the A5, A3 and A66 motorways. The hotel offers a restaurant with courtyard, a bar, meeting rooms on the 5th floor with a rooftop terrace and views of the skyline, and a parking garage. Please enquire about our shuttle bus connection to public transport. ... more less
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