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“Be careful with the upgrade!”

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Mercure Hotel Frankfurt Eschborn Helfmann-Park
Ranked #5 of 8 Hotels in Eschborn
GreenLeadersBronze level
Mexico City, Mexico
Level 6 Contributor
103 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Be careful with the upgrade!”
Reviewed 13 October 2009

The hotel is nicely decorated, modern, clean and always busy. Breakfast is huge and delicious, nice atmosphere but the main problem is the staff. I believe they are experiencing serious administrative problems. I stayed there three nights with my husband and although I notice that in advance there was no extra towel in the bathroom. I told a colleague about it and she said she had 7! But the most important: be aware of the 10 EUR/day offer of water, cosmetics and bathrobe! A colleague was charged 10 EUR/day during a long stay without his request. Who needs these extra services for such a long period? But nobody said a word about it and at the end of his stay he had a 100EUR bill, he had to pay without using the robe or the cosmetics, just for the mineral water!

  • Stayed January 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maltinpolar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Hotel Frankfurt Eschborn Helfmann-Park

Property: Mercure Hotel Frankfurt Eschborn Helfmann-Park
Address: Helfmann-Park 1, 65760 Eschborn, Hesse, Germany
Region: Germany > Hesse > Eschborn
Amenities:
Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Eschborn
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Mercure Hotel Frankfurt Eschborn Helfmann-Park 4*
Number of rooms: 179
Official Description (provided by the hotel):
The Mercure Frankfurt Eschborn Helfmann Park is a 3 star superior hotel with 179 airconditioned rooms. Ideal location between Frankfurt (8 km) and the Taunus region, in the centre of the Business Park with good connections to the A5, A3 and A66 motorways. The hotel offers a restaurant with courtyard, a bar, meeting rooms on the 5th floor with a rooftop terrace and views of the skyline, and a parking garage. Please enquire about our shuttle bus connection to public transport. ... more   less 
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