The hotel is nicely decorated, modern, clean and always busy. Breakfast is huge and delicious, nice atmosphere but the main problem is the staff. I believe they are experiencing serious administrative problems. I stayed there three nights with my husband and although I notice that in advance there was no extra towel in the bathroom. I told a colleague about it and she said she had 7! But the most important: be aware of the 10 EUR/day offer of water, cosmetics and bathrobe! A colleague was charged 10 EUR/day during a long stay without his request. Who needs these extra services for such a long period? But nobody said a word about it and at the end of his stay he had a 100EUR bill, he had to pay without using the robe or the cosmetics, just for the mineral water!
- Official Description (provided by the hotel):
- The Mercure Frankfurt Eschborn Helfmann Park is a 3 star superior hotel with 179 airconditioned rooms. Ideal location between Frankfurt (8 km) and the Taunus region, in the centre of the Business Park with good connections to the A5, A3 and A66 motorways. The hotel offers a restaurant with courtyard, a bar, meeting rooms on the 5th floor with a rooftop terrace and views of the skyline, and a parking garage. Please enquire about our shuttle bus connection to public transport. ... more less
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