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Reviews (94)
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All reviewsinterior designmodern hotellevel of serviceprivate boatgrand hotel tremezzoinfinity poolno chargedinner menuitalian wineswalk in closetwelcome drinkstar standardamazing serviceoverlooking the laketwo nightsboat triphigh quality
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Reviewed 31 May 2018

My husband and I spent 4 nights here for our recent anniversary!

The hotel and the grounds are stunning, the views are breathtaking and the food is defiantly Michelin star.

Well designed rooms with great facilities - super modern with a great location on the lake. Boat trip is a must and the spa offers some great treatments although it is quite small.

The staff in the restaurant were wonderful, extremely welcoming and knowledgeable, which matches the 5 star feel of the hotel. Sadly we can not say the same for the rest of the staff, the reception staff aren't quite up to 5 star standard - we experienced a couple of fire alarms during out stay - one around 2 am in the morning and the next during the day! The first alarm we were told to go back upstairs with no apology for getting woken up at 2am. The second time round all guests arrived to the lobby but were given no information or details as to what was going on from the staff who stood in front of us. I'm sure this is something they can work on and hopefully we will visit again.

  • Stayed: May 2018, travelled as a couple
    • Cleanliness
    • Service
Thank DiondraW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samy G, Director General at II Sereno Lago di Como, responded to this reviewResponded 5 June 2018

Dear DiondraW

Thank you for taking the time to share your comments with us. We are very happy to hear that you enjoyed staying at il Sereno for your recent anniversary. It sounds like you really appreciated all that our property has to offer including our custom-made Riva boats, our Valmont spa, and the great cuisine in our newly awarded Michelin star restaurant.

With regards to your unfortunate experience with the fire alarms, as you may recall there was a heavy storm in the region which caused numerous power outages in our town as well as neighboring towns. This is out of our control. Since this last experience, we have developed a better procedure to take necessary precautions that ensure the safety of our guests with minimal inconvenience at the same time.

Once again, thank you for sharing your feedback. Please come visit us at our newly refurbished property in St. Barths which opens this November.

Best,

Samy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2018

A stunning location and property, possibly the most amazing property I have ever stayed at ... the hotel itself is beautiful, as is the location ... and the level of service is outstanding - flawless!

our room was beautiful with great view onto the lake, the bar staff were incredible and the pool area is stunning!

(if I could afford to) I would live there!!! :)

My only criticism is with the restaurant, while its a michelin starred kitchen, I found the
food rather uninspiring, and the many staff constantly rushed around the dining room, resulting in it feeling rather like dining in an airport or railway station cafeteria ... my memories of that are rather negative I'm afraid...

Room Tip: all the rooms are amazing - and all have amazing views of the lake
  • Stayed: May 2018, travelled as a couple
    • Value
    • Location
    • Service
1  Thank LarryCable
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samy G, Director General at II Sereno Lago di Como, responded to this reviewResponded 4 June 2018

Dear LarryCable,

Thank you for sharing your comments. I am very happy to hear that you really enjoyed your stay at our property. We take great pride in the amazing design, location, and service of il Sereno.

I am sorry to hear that you did not enjoy your dining experience. As you are aware, we received our Michelin Star after our first season of operation. The overwhelming interest in our chef and the culinary creations that he has developed have generally been met with great satisfaction. While it is difficult to appeal to all palates when catering to a very global audience, we make sure to always provide an ‘All-day’ pool menu for those in search of simpler dishes.

Once again, I thank you for sharing your feedback with us. I also hope to have the opportunity one day to welcome you at our newly rebuilt sister property in St. Barths, Le Sereno. We will be reopening this November.

Best,

Samy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2018

My wife and I just stayed at il Sereno and we would recommend this property to anyone traveling to the Lake Como area. Nestled in the village of Torno, the hotel has everything one would want from a 5Star hotel. The staff and I mean everyone we worked with were exceptional ambassadors for Sereno. Ciara, Director of Hospitality, Goodwill and Events planning made every effort to accommodate all of our requests. The public transportation (water ferries) is an easy way to travel throughout the lake. We are so appreciative of everyone that works at the hotel.

  • Stayed: May 2018, travelled as a couple
    • Value
    • Location
    • Service
2  Thank JohnMEugeneOR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samy G, General Manager at II Sereno Lago di Como, responded to this reviewResponded 22 May 2018

Dear Eugene,
Thank you for taking the time to write this review!
We are very happy to hear you enjoyed the hotel.
I will be delighted to share your feedback with the entire team.
We hope to see you soon, either at Lake Como or at Le Sereno in St.Barths which we will re-open at the end of the year.
Warm Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2018 via mobile

One of the most luxurious and beautiful hotels I have stayed in . The staff is excellent and extremely courteous . The view is breathtaking from the rooms as well as fm all sides of the hotel . Service and food is good too . Can’t wait to visit again .

Stayed: April 2018, travelled as a couple
Thank Charu G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samy G, General Manager at II Sereno Lago di Como, responded to this reviewResponded 8 May 2018

Dear Charu,
Many thanks for taking the time to write the review.
We are happy to hear that you loved the rooms and the staff!
Please come visit us again either in Lake Como or perhaps in our soon to reopen Le Sereno in St. Barths.
Best,
Samy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2018

We stayed at Il Sereno for five night in April during Salone del Mobile.

This was our seventh visit to Lake Como having previously predominantly stayed at Casta Diva and once at Grand Hotel Tremezzo.

This is a much needed addition to lake Como. The hotel is modern and fabulously design and at only 30 rooms feels very boutique and exclusive.

Staff are courteous and helpful and majority speak very good English. The only issues we had were around the pool area where it felt staff lacked some training. The overall positive and welcoming attitude of staff is great because the likes of Casta Diva and Villa de Este have a far more reserved and at time obnoxious service.

The rooms are large and include everything you would expect in a 5+ star hotel including all the little small things that make a difference such as complimentary minibar, no charge for in room breakfast, tea and coffee making facilities and great toiletries.

We had a lake view suite with a private balcony where we could have breakfast in our own privacy. Breakfast both in the room and at the restaurant was excellent. No buffet to choose from. Everything is delivered hot and fresh to the table and waitress walk around offering all sorts of extra 'specials' that come out of the kitchen.

We also used the Spa and the treatment was very well preformed.

We used the hotels custom made Riva boat and took it out ourselves to four beautiful hours cruising around the lake which was great.

Staff never made you feel like anything is too hard.

The only real issue area was the pool. Where the staff felt slightly inexperienced and there were no sun umbrellas which meant you had to sit in the direct sunlight or not at all. Other then that I couldn't fault anything except for the very patchy and unstable Wifi.

  • Stayed: April 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank gadir80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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