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“Terrific Holiday”

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Napa Mermaid Hotel and Suites
Ranked #4 of 106 Hotels in Ayia Napa
Certificate of Excellence
Carrickfergus, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Terrific Holiday”
Reviewed 18 October 2013

Just back from two great weeks in the Napa Mermaid. Can't understand why it is classed as three star, it more than merits a four star rating. The staff are terrific, doing all they can to ensure you have a memorable holiday. While our room was not big it was spotless,bright and comfortable. Looking forward to a return trip.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Meghewitt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NapaMermaidAyiaNapa, Executive Secretary at Napa Mermaid Hotel and Suites, responded to this review, 7 November 2013
Thank you for your very kind review and we look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,380 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (213)
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Zurich
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 14 October 2013

We had a lovely stay at this hotel.
Excellent staff, very friendly and helpful.
The hotel was very clean. Rooms a bit small yes, but this did not matter to us since we were there to mainly sleep and shower.

We had a small problem with the room since it was right above the kitchen and we couldn't go onto our balcony because of the smell, we mentioned this to them and the problem was solved immediately. We were so thankful.

The buffet for breakfast was ok. Every day the same servings, but the staff made up for it!

Within Cyprus this hotel is recognized as a 3 star, and for that they are doing an amazing job!
We would go back there in a heart beat.

Thanks again!

Room Tip: the higher up you are, the better / 4th floor is best
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Mich E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NapaMermaidAyiaNapa, Executive Secretary at Napa Mermaid Hotel and Suites, responded to this review, 7 November 2013
Thank you for your review. We are pleased to hear that you enjoyed our hotel, the food and the service and we look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 October 2013 via mobile

A quick snapshot

Staff are superb in particular the staff operating the Flavours restaurant and the pool and bar staff

Food is of a very high standard I can recommend the half board option

Location is excellent 7-10 minutes walk to the centre and in particular the excellent Sage Restaurant / Quadro Restaurant / and Liquid Bar

Wifi is available throughout the hotel and apart from a couple of minor blips it was very good

The reception staff are also very good my bed was a little too firm on the first night and within minutes they were at the door with a mattress topper.

But sadly the rooms are a let down they are very small and were not worth the money we paid. We were left short toiletries on a couple of occasions and one day I had to ask for towels from three different people. As the size of the room cannot be altered Napa Mermaid may well need to look at the prices instead :0(

Stayed October 2013, travelled as a couple
Helpful?
Thank Fluffy1Sue2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NapaMermaidAyiaNapa, Executive Secretary at Napa Mermaid Hotel and Suites, responded to this review, 7 November 2013
Thank you for your review and kind compliments about our staff and food. We assure you that we have noted all your other comments and suggestions and we shall keep these in mind for the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newbury, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 October 2013

Returned for the third time and stayed for11 nights at this excellent hotel in august lovely friendly staff great location very clean and well run hotel highly recommended hope to return in the near future

Room Tip: pool vew rooms aslo have a side sea view
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank michael g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NapaMermaidAyiaNapa, Executive Secretary at Napa Mermaid Hotel and Suites, responded to this review, 7 November 2013
Thank you for your very kind review and for honouring us with your repeated visits. We are pleased to hear that you enjoyed once again your stay with us and we look forward to welcoming you back next year.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kiev, Ukraine
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 October 2013

My wife and I, we stayed in this hotel in September 2013 (half board). Although officially it has only 3 stars, I would say Napa Mermaid actually corresponds to 4 stars. Food is awesome. Very large selection of dishes both on breakfast and on dinner. Staff is very friendly and helpful. SSV standard room - is just standard, nothing special, but quiet and cleaned every day very well. There is a kettle in the room and a selection of teas/coffees (free) as well as a free safe box. Beach is just across the road. Two bus stops are 5 min walk from the hotel (one - turn left and go to Marina hotel, another - turn right). Using Intercity buses you can visit Larnaca and Nicosia. Using OSEA buses you can go to Ayia Napa center, Nissi beach or to Protaras (wonderful quiet beach, we were going there when sea was stormy in Napa).

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank 359ol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NapaMermaidAyiaNapa, Executive Secretary at Napa Mermaid Hotel and Suites, responded to this review, 7 November 2013
Thank you for your review and kind comments. We are pleased to hear that you enjoyed your stay with us and especially the food, and we look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 October 2013 via mobile

Excellent hotel, clean, very quite and lovely personnel.
Όλο το προσωπικό (τουλάχιστον με όσους μίλησα ήξεραν Ελληνικά).
Clean pool area with wonderful view.
Very tasteful breakfast for the needs of everyone

Stayed September 2013, travelled as a couple
Helpful?
2 Thank Savvas35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NapaMermaidAyiaNapa, Executive Secretary at Napa Mermaid Hotel and Suites, responded to this review, 7 November 2013
Thank you for your wonderful review and comments following your stay with us. We are honoured to hear that our staff lived up to your expectations and we look forward to welcoming you back to our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reading, UK
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 September 2013

Went to the Mermaid with a friend for a week in September and had an amazing time! Hotel is lovely and modern, the pool with the beds are great and the pool bar man is a lovely chap.

The breakfast is great too, huge selection and lovely quality of food.

Would love to go back! Thanks to them for a lovely holiday.

Room Tip: We had a side view room and with the curtains open we could see the sea from our room. They also hav...
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  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank emlu05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NapaMermaidAyiaNapa, Executive Secretary at Napa Mermaid Hotel and Suites, responded to this review, 7 November 2013
Thank you for your review. We are pleased to hear that you enjoyed our hotel, the food and the service and we look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Napa Mermaid Hotel and Suites

Property: Napa Mermaid Hotel and Suites
Address: Kryou Nerou 45, Ayia Napa 5330, Cyprus
Region: Cyprus > Famagusta District > Ayia Napa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Ayia Napa
#3 Luxury Hotel in Ayia Napa
#4 Spa Hotel in Ayia Napa
#4 Family Hotel in Ayia Napa
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Napa Mermaid Hotel and Suites 4*
Number of rooms: 150
Official Description (provided by the hotel):
One of the most beautiful hotels in Ayia Napa, the multi awarded, freshly rebuilt Napa Mermaid Hotel & Suites in Ayia Napa - Cyprus, with deluxe services and facilities lies on the most privileged location of the cosmopolitan resort of Ayia Napa. Its superb location allows the holiday maker to be a few minutes away from the resort centre and yet right across the serene crystal waters and sandy beach of Grecian Bay and only a stone's throw away from the town center. The Napa Mermaid Hotel and Suites is ideal for Weddings, Holidays, Honeymoons or just a perfect rest in Ayia Napa, Cyprus. Local to all the facilities, Napa Mermaid Hotel and Suites is ideally located with breath taking views of the Mediterranean Sea. The Napa Mermaid Hotel & Suites is a stylish contemporary hotel entirely redesigned to create a fabulous holiday setting. This sanctuary of relaxation and comfort is accompanied by the unparalleled reputation for excellence and friendliness that the hotel is known for. Simple in its modern, innovative design and state of the art facilities the Napa Mermaid Hotel & Suites is a unique hotel that welcomes you to experience unforgettable holidays of relaxation and comfort surrounded by traditional Cypriot hospitality of the highest order. ... more   less 
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Also Known As:
Napa Mermaid Hotel Ayia Napa
Hotel Napa Mermaid

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