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“You get exactly what u paid for !excellence”

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Napa Mermaid Hotel and Suites
Ranked #3 of 102 Hotels in Ayia Napa
Certificate of Excellence
Reviewed 25 August 2014

Not my first visit here but my 9th(this speaks volumes) peace tranquility luxury and style the hotel is seriously under charging us customers but sssshhhhh let's not share that with them -always assured the best holiday definitely best food on the island and the manager mr loucas certainly is a welcomed sight to behold :)

Room Tip: Bungalows and suites are stunning
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  • Stayed: August 2014, travelled with friends
    • Location
    • Rooms
    • Service
3  Thank maria t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NapaMermaidAyiaNapa, Executive Secretary at Napa Mermaid Hotel and Suites, responded to this reviewResponded 11 September 2014

Thank you for your review and for honouring us with your repeated visits. We are pleased to hear that you once again enjoyed your stay with us and we look forward to welcoming you back very soon.

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326 - 332 of 1,496 reviews

Reviewed 23 August 2014

This is a really stylish and modern hotel. Though a four star hotel, it matches and exceeds many 5 star hotels in terms of style and cleanness of hotel rooms and facilities.

Reception & Room:
We arrived at the hotel at 12:30pm and we were welcomed by the reception. We were told that the room isn't ready so we went to the restaurant to have some drinks. The room was ready after one hour. The room is in the 4th floor and it is a suite, the room is really excellent. The size is really big, it accommodated an extra bed and a baby crib with good amount of space left to move around.

Hotel Location:
The hotel is very close to the beach but a little far from the city center. You will most likely need a taxi if you don't to walk for 20 minutes. The center is 5-7 minutes away by taxi.

Hotel Breakfast & Facilities:
We stayed in bed & breakfast basis so we had breakfast in the restaurant. The breakfast was excellent with many choices to be spoiled with. The swimming pool is very nice with good number of sun beds around and behind the pool. We had a dinner at the other resturant which was excellent, there was live music there and the atmosphere was excellent.

Overall, this is a good hotel that I highly recommend if you want a place to relax and enjoy your time. This hotel is definitely oriented more towards couples than families but I felt comfortable there as there were some families as well.

Room Tip: The suites in hotel are really big so if you are with a family go with a suite.
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  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank globe_traveller06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NapaMermaidAyiaNapa, Executive Secretary at Napa Mermaid Hotel and Suites, responded to this reviewResponded 9 September 2014

Thank you for your review. We are pleased to hear that you enjoyed our hotel, the food and the service and we look forward to welcoming you back in the near future.

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Reviewed 12 August 2014

We ve been to this hotel for a weekend and were nicely welcomed by the reception staff. Our room was a sea view room, however its right in front of a busy road so bear that in mind when you book a sea view room. Our room was nice, had a complimentary bottle of still water, coffee/tea facilities and also various toiletries in the bathroom. It had a small balcony with a sea view which was amazing especially at sunset/sunrise. I heard the hotel has been recently renovated and I have to say that they ve done a good job. The facilities are brand new (pool, bar, restaurant etc) and also the spa/gym is very nice indeed.

Also it should be noted that the hotel staff are very polite, professional and helpful.

Breakfast was very nice with plenty of choices available.

The towel issue which was mentioned in an earlier review is really something the management of the hotel should look into. People just leave their towels on the pool sunbeds and then disappear. A good suggestion regarding this issue, if I may, will be for the pool staff to vacate sunbeds that have not been used for over an hour. Its just not fair for other hotel guests to not be able to get a sunbed and spend some quality time by the pool. When we saw this, we decided to go to the beach which is about 100 metres from the hotel. Unfortunately we had to pay for the sunbeds there, 7.50 euros for two sunbeds and an umbrella. Not fair, but had no choice really.

Another thing I wanted to mention was the noise at night hours which can be very frustrating. Noise coming from other hotels nearby, noise coming from the hotel"s live bar music, noise from motorcycles passing through and also the buses. We close the balcony door to ease the "pain" a little bit.

Overall a pleasant stay but next time I will try something different as the area is full of hotels.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank akis77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NapaMermaidAyiaNapa, Executive Secretary at Napa Mermaid Hotel and Suites, responded to this reviewResponded 9 September 2014

Thank you for your kind review and compliments about our staff. We assure you that we have noted all your other comments and suggestions and we shall take appropriate action where necessary.

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Reviewed 11 August 2014

We've spent another week at Napa Mermaid in the beginning of August. I used to come here for 5 years because it was my guaranteed flawless vacation spot. Sadly, it is no more.

Do get me right, I still think this hotel is better than the most in Ayia-Napa, its just comparing to previous years it got a bit worse...

My concerns are mainly service wise - we stayed in a junior suite / paid 230 euro per night
- no water in room upon arrival, was only brought after we asked
- no towels in room after cleaning, only realized that after getting into the shower. Called both housekeeping and reception numerous times to no avail, had to dress and go down to the reception myself
- last day we had a late check-out till 4pm. Came to room at 3 to find the bed linen was changed apparently for new guests and with a really spotty bedsheet put over it. I mean spotty. Not ours. Seriously spotty with the kind of spots you'd not want to see. And my pills from the bedstand was lying under the bedstand. How charming.
- not all drinks are available at the pool bar. When do you realize this? As soon as you choose something which is not available, but not in advance.
- some of the Andama staff were really hard to understand, language wise.

One more thing that I am not tired of repeating over and over again - The towel game.
It really got ugly this year at one point with 34 sunbeds booked by 9 am with no one on them till 11. And first ones were booked as early as 7.30am. Yes, its true you'd probably be able to find a spot somewhere. But perhaps not the one you'd prefer and the one you'll be watching being empty with a towel over it for most of the day. Our 'neighbours' of 4 days by the pool - a scandinavian family of 4 would hardly spend an hour altogether throught the day on their booked sunbeds. I wish the hotel would really do smth about it, as other hotels do.

On the brighter side there were some renovation done over the winter and now the hotel sports a new Spa, new tennis court and bright pink (quite a questionnable choice of color though) pool towels.

Clientele wise there are lost of scandinavians at the hotel (and in Ayia-Napa) this year. Mainly young and noisy ones. A previous reviewer said 'luckily not too many Russians'... Well, young scandinavians may be worse, believe me...

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank Stina1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NapaMermaidAyiaNapa, Executive Secretary at Napa Mermaid Hotel and Suites, responded to this reviewResponded 9 September 2014

Thank you for your review and for your constructive feedback. Obviously we are disappointed that you did not receive the service which should have been afforded to you and would like to apologize for any inconvenience which may have been caused.

We would like to take this opportunity to thank you for bringing these issues to our attention which has highlighted some additional training for our Team Members. Please be assured that all comments are acted upon and used to improve the products and service we provide to our guests.

We do strive to deliver excellent customer service at all times and hope that these issues will not stop you from choosing to stay with us again in the future.

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Reviewed 10 August 2014

We stayed in this great place for one week from 28/7-4/8. It was one of the best vacations I have had.
The hotel has been renovated 7 year ago, but still feels up-to-date.
We were received in the reception by a nice woman, and check in was very quick, we didn´t even pay deposit - the woman said they trust their guests, and that was nice to hear. Even 5* hotels doesn’t have that service.
Konstantin took our bags to the room on the 1st floor. It was the first room from the road. Don’t be afraid of the comments that says that rooms are very small - they are not. Plenty of space.
Room were light and comfy. Bathroom was big and clean like the rest of the room. Nice rainshower. Very soft towels and good amenities and they were filled every day.
We had a corner balcony with a sideview to the sea and furniture. Hotel is just 100m away from the nice Maistrali beach with the azure blue water.
There is minibar in the room but little pricy and free safe box.
Area around the pool was very clean, cozy, beautiful and comfy. Nice comfy sunbeds and even though the hotel were busy, we never had to “fight” to get a place. Pool area is situated well and you can see the sea from there.
The bar was great, cocktails cost from 6 to 8 euro, same price as in the Ayia Napa town. Nice seating area with cabanas and soft sofas.
All staff were nice and helpful with everything!

The Hotel is situated just a short 15 min walk from the very busy, noisy and loud center of town, and on the way you will find many restaurants, shops and the like. Actually very nice to come back to the hotel at night, where it's calm and silent.
We didn´t eat in the hotel restaurant in evenings, but lunch was great.
Hotel has fitness room and spa area, but we didn´t try it.
You get free nice pink towel which you can also take to the beach. On the beach you can get 2 sunbeds + umbrella for 7.50 euro.
Free wifi, which some of the days we could even use at the beach, but you can also get free wifi on Maistrali beach too.
Breakfast was big, tasty and varied, you can find something for all tastes.
We enjoyed the hotel area very much, and all guests behaved nicely and luckily not too many Russians (which do not always behave as they should), but be aware that 70% of tourists in Cyprus are Russians.
I would wish that this hotel was totally childfree, because the last two days there was a few families with kids, fortunately they were at the beach all day, and first came to the pool in late afternoon.
All In all, great hotel, with helpful staff and nice atmosphere

  • Stayed: August 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
2  Thank fru_jensen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NapaMermaidAyiaNapa, Executive Secretary at Napa Mermaid Hotel and Suites, responded to this reviewResponded 9 September 2014

Thank you for your wonderful review and kind comments about our hotel and staff. We look forward to the pleasure of welcoming you back in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2014

we have being going to the mermaid for nearly 30 years which have been a lot of changes for the best but what an amazing hotel poolside is spotless and service is excellent all staff are so friendly
food is amazing you are across the road to the beach 10 minutes into napa town rooms are spotless clean and everybody makes you so welcome bar terrace is beautiful so relaxing already booked for 2015.

Room Tip: all rooms are good but the junior suites are beautiful
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank jean c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NapaMermaidAyiaNapa, Executive Secretary at Napa Mermaid Hotel and Suites, responded to this reviewResponded 26 August 2014

Thank you for your review and for honouring us with your repeated visits. We are pleased to hear that you enjoyed once again your stay with us and we look forward to welcoming you back next year.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014 via mobile

Me and my husband absolutely love this hotel, we went back in June for our 6th time! The hotel is beautiful, the staff are brilliant so welcoming and friendly. The food is very very Good. I totally relax when we go there, the location is fab, it's only 1minute from the beach, 5minutes from bars and restaurants and 10 to 15minutes from the night clubs. I would definitely recommend this hotel to any one.
This time when we went I was pregnant and the staff couldn't do any more for me.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank roseyyorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NapaMermaidAyiaNapa, Executive Secretary at Napa Mermaid Hotel and Suites, responded to this reviewResponded 26 August 2014

Thank you for your review and for honouring us with your repeated visits. We were honoured to hear that our staff lived up to your expectations and we look forward to welcoming you back to our hotel in the not too distant future.

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Additional Information about Napa Mermaid Hotel and Suites

Address: Kryou Nerou 45, Ayia Napa 5330, Cyprus
Region: Cyprus > Famagusta District > Ayia Napa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Ayia Napa
#3 Romantic Hotel in Ayia Napa
#3 Spa Hotel in Ayia Napa
#4 Family Hotel in Ayia Napa
Price Range: £78 - £205 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Napa Mermaid Hotel and Suites 4*
Number of rooms: 150
Official Description (provided by the hotel):
One of the most beautiful hotels in Ayia Napa, the multi awarded, freshly rebuilt Napa Mermaid Hotel & Suites in Ayia Napa - Cyprus, with deluxe services and facilities lies on the most privileged location of the cosmopolitan resort of Ayia Napa. Its superb location allows the holiday maker to be a few minutes away from the resort centre and yet right across the serene crystal waters and sandy beach of Grecian Bay and only a stone's throw away from the town center. The Napa Mermaid Hotel and Suites is ideal for Weddings, Holidays, Honeymoons or just a perfect rest in Ayia Napa, Cyprus. Local to all the facilities, Napa Mermaid Hotel and Suites is ideally located with breath taking views of the Mediterranean Sea. The Napa Mermaid Hotel & Suites is a stylish contemporary hotel entirely redesigned to create a fabulous holiday setting. This sanctuary of relaxation and comfort is accompanied by the unparalleled reputation for excellence and friendliness that the hotel is known for. Simple in its modern, innovative design and state of the art facilities the Napa Mermaid Hotel & Suites is a unique hotel that welcomes you to experience unforgettable holidays of relaxation and comfort surrounded by traditional Cypriot hospitality of the highest order. ... more   less 
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Also Known As:
Napa Mermaid Hotel Ayia Napa
Hotel Napa Mermaid

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