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All reviews frozen fruit grand suite executive bungalow pool area standard room half board beautiful hotel side sea view cold flannels pool staff breakfast and dinner hotel bar every evening sun loungers beach towels grecian bay would highly recommend this hotel
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4 - 9 of 1,656 reviews
Reviewed 3 weeks ago via mobile

First and foremost just like to say a massive thank you to the hotel staff at napa mermaid you all go the extra mile to make your guests holiday special. A special thank you to Christos and Antonios from the pool bar. Those guys were brilliant and make the drinks perfect. We are grateful for the room upgrade to one of our junior suites which are amazing and I would certainly book when we return to this hotel. That upgrade just made everything that little more special. The room was beautifully presented and immaculately clean. The entire hotel is well presented and very clean. A lot of attention to detail goes in to presenting the hotel so that’s it’s perfect for guests all day every day. And the team you have work so hard and deserve a lot of credit. The location is perfect, a little 10/15minute walk and you are in all the main restaurant bar area. 2 minutes walk outside the hotel and you are on a beautiful little beach and 10 min walk down the beach you will find lovers bridge. We can’t wait to one day return to napa mermaid and it could be next year. Again thanks to all of you

Stayed: September 2018, travelled as a couple
Thank 54m89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NapaMermaidAyiaNapa, Events, Media & Quality Manager at Napa Mermaid Hotel and Suites, responded to this reviewResponded 3 weeks ago

Dear Guests

Thank you for staying with us and for sharing your positive review with the Trip Advisor community; we really appreciate your 5-star rating of our hotel and services.

We are honoured to hear that our staff exceeded your expectations and we look forward to welcoming you back to the Napa Mermaid Hotel & Suites, hopefully next year.

Kind regards

Maria Paschali

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Thank you napa mermaid for making our holiday to Cyprus so special, we will be recommending your hotel to everyone that is staying in Cyprus. The hotel was absolutely perfect , from the decor, staff , cleanliness, attention to detail and customer service was outstanding. Big thank you to all the staff that have worked hard to make our stay special. We had the junior suite , I have attached some pictures of it to this review as you can tell on the pictures it was finished to a high modern standard. It will most defiantly be worth getting the junior suite for your stay , the hotel has been very tastefully decorated throughout, every single part of the hotel has a boutique feel to it. We had cocktails and food in the bar area and the food and cocktails were always fantastic. The hotel also has a perfect location a short walk to lovers bridge , 2 min walk to a really nice beach that isn’t too crowded and 10 minutes to the centre. I will be stopping at this hotel again , anyone who picks this hotel is lucky to stop here thank you once again for my amazing stay .

Stayed: September 2018, travelled as a couple
2  Thank Beth91123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NapaMermaidAyiaNapa, Events, Media & Quality Manager at Napa Mermaid Hotel and Suites, responded to this reviewResponded 3 weeks ago

Dear Beth

Thank you for staying with us and for taking the time to share your feedback on Trip Advisor forum.

Your positive review of our hotel, staff and facilities is very pleasing to read; we are all really glad that you had a great holiday with us at the Napa Mermaid Hotel & Suites and that you especially enjoyed our Junior Suite.

We are also delighted to hear that you would return and we look forward to welcoming you back in the near future.

Kind regards

Maria Paschali

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Reviewed 4 weeks ago

We have stayed in the hotel for almost two weeks. This was the best holiday we ever had. We are staying in this hotel already the 5th time. All five times I would rate excellent, but this time was the best one. When you look at the standard room you will not find anything special, however, the personnel working in the hotel offers the best service you can dream about. I have stayed in many hotels accross Europe and Middle East and this hotel offered the best service I have ever seen in my life.
People working in the hotel are very professional, very kind and friendly. Sometimes I think they know better what you want than you yourself. The personneel is always ready to help, reception, cleaning of the rooms and the restaurant in the hotel is excellent. The combination of kitchen and restaurant service of the hotel makes it the only hotel we keep coming back for vacation. The food is amazing, every day the restaurant organized different dinners: Mexican night, Cyprus night, Greek night, International, Italian...during our stay, they never repeated, every dinner was different and food was very good and tasty, thanks to the chefs. Waiters are excellent, you feel yourself always welcome with these great personnel, you feel like at home.The hotel is located 100 m from the excellent beach and about 400m from the center full of bars and disco's. Despite of that the hotel is located in a quite area of the town.
Napa Mermaid is the best hotel for vacation for us.

  • Stayed: September 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank baleksandr2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NapaMermaidAyiaNapa, Events, Media & Quality Manager at Napa Mermaid Hotel and Suites, responded to this reviewResponded 3 weeks ago

Dear Alex and Olga

Thank you for honouring us with your 5th visit and for taking the time to share such a positive review on Trip Advisor.

We are delighted to hear that you found the staff and service to be excellent. As with all guest feedback, we have shared your comments with the team and they have been gratefully received. The Kitchen and Restaurant teams were especially proud of the mention you made about the food and service.

On behalf of all the team members here, we hope to be of service to you again in the near future.

Kind regards

Maria Paschali

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2018

Stayed at the Napa Mermaid in August for two weeks, had a fantastic stay. The staff couldn't do enough for us, very friendly throughout the hotel especially Stella our cleaning lady on the 4th floor, greeted us with a smile every day. The hotel sets very high standards nothing was too much trouble. The food was well presented and very good, the spa was exceptional with free towels every day. Little extras like the cold flannels and slush by the pool to the folded towel shaped into a heart on our bed with a little gift inside made this holiday an unforgettable one for us. Would highly recommend this hotel.

Stayed: August 2018, travelled as a couple
Thank Lynne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NapaMermaidAyiaNapa, Events, Media & Quality Manager at Napa Mermaid Hotel and Suites, responded to this reviewResponded 11 September 2018

Dear Lynne

Thank you completing a guest review following your recent stay with us and for your lovely comments.

We are happy to hear that you enjoyed your visit to the hotel and that the team looked after you. As with all guest feedback, we have shared your comments with the team and they have been gratefully received. Stella from the housekeeping was especially proud of the mention you made about her.

We are also very pleased to read that you will recommend our hotel and we look forward to welcoming you back in the near future.

Kind regards

Maria Paschali

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Reviewed 5 September 2018

This is the second time we have stayed in the Napa Mermaid and initially when we booked we had the thought, will it be as good as the first time. The answer is 100% yes. What a fantastic hotel. We arranged airport transport and we were meet by Chris such a nice guy. At check in we were greeted by very friendly reception staff. Rooms are good, clean and very well maintained pool area very good, pool staff friendly, helpful, cheerful and over all such a credit, as are all the staff. Breakfast is served in a large dining room and you are spoilt for choice, and it is all fresh. Overall this hotel is a great place to stay and we will be going back again.

Room Tip: Get a partial sea view room if you want coolness in the evening on your balcony
  • Stayed: August 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank Petej1508
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NapaMermaidAyiaNapa, Events, Media & Quality Manager at Napa Mermaid Hotel and Suites, responded to this reviewResponded 5 September 2018

Dear Pete

Thank you for honouring us with your repeat visits and for your wonderful review.

We are really glad to hear that you found the staff and service to be excellent. As with all guest feedback, we have shared your comments with the team and they have been gratefully received. The Kitchen and breakfast teams were especially proud of the mention you made about our breakfast.

Looking forward to the pleasure of welcoming you back again in the near future.

Kind regards

Maria Paschali

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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