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“Fantastic in more ways than one” 5 of 5 bubbles
Review of Atlantica Club Sungarden Hotel

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Atlantica Club Sungarden Hotel
Ranked #17 of 106 Hotels in Ayia Napa
Certificate of Excellence
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Fantastic in more ways than one”
5 of 5 bubbles Reviewed 28 May 2014

We stayed here from 11/5/14 to 25/5/14 in room 208 and every day felt special ! On arrival the receptionists were very polite and helpful which made our check in fuss free and fast. We got our AI bands and 2 key cards for our room straight away.
The room which was on the second floor was absolutely spotless and when we looked out we had a fantastic panoramic view of the main and infinity pool as well as the sea . This is the best view we've ever had on holiday .
This floor is handy for the indoor pool/gym/sauna too and is nicely located for the pools and restaurants on level 1 and reception is 2 floors up on level 4
The hotel Is elevated on a slight hill but will say makes the location perfect .The front of the hotel where you arrive is very clean and has easy walking access into town which took us about 15 mins by footpath and I cant walk fast.
There are shops and plenty of places to eat and drink on the way without the hassle you would get in Ayia Napa main area .You also have a bus stop right outside and is cheap enough to use but we didn't actually need it .
Taxis are expensive (about 8 euro into town)
Also out of the front are 2 supermarkets for your convenience.
Now to the rear of the hotel, the pools were cleaned thoroughly every day by the attendant while we were there his job was to uniform the sun loungers approx 6 pm every night making all the pool areas looking very smart.. There are 3 pools one is located to the right side of the hotel and is where all the daily activity goes on. we didn't use it as it is more for families with children ,the other 2 are right outside the front looking onto the gardens and beach area.
The biggest pool accommodates the children and parents while the Infinity pool is allocated and signed for adults only which helped me choose this hotel .
Some children and parents (all nationality's) obviously ignored the rule which did spoil it for others , this was due to the absence of the pool attendant during the day who would have had more control over this.,
I actually saw one Russian man trying to push his child over the edge of the pool on an inflatable which bent in half over the edge another had one of those dreaded water pistols and was squirting over the top of the pool in the gardens hitting bathers on the other side ! no need for this really but it wasn't always like this and could be easily remedied.
All of the gardens and grounds of Atlantica Sungarden were well maintained well presented and kept spotlessly clean.
Food time now ! well what can I say , there is more than plenty of choice at all meal times for everyone and caters for all tastes which was cooked to perfection. every night of the week there was also a theme night , (oriental Italian etc) I met the head chef who came out of his kitchen at times and you can tell he and his team are very proud of their cooking and rightly so !!
Included in our deal was the Al a carte meal which is served in its own part of the restaurant , fantastic choice and very special. not to be missed but make sure you're hungry before booking your table at reception.
It is worth ordering a packed lunch before 18.00 hrs the night before if you're going out for any reason during the day , this consists of sandwiches, fruit, orange juice and water. their is enough to keep you going and was welcomed by us when we went for a drive on a couple of days.
There are snacks which are available most of the day mainly fresh sandwiches apple pies sausage rolls, popcorn , ice cream and crackers. there are also slush puppies and milkshakes which are very refreshing in the sun.
all local drinks are good on the all inclusive deal including cocktails, long drinks ,champagne and the usual beers spirits pop and hot drinks.
Staff.. well without doubt I can only praise ALL of the staff and management for their hard work and dedication to make your stay here a happy and memorable one. even the trainees give it their best ! Well done to all .
The hotel general manager Nicos Sofocleous has time for every one of his guests and I found him very easy to get along with , he is very polite when he speaks to you and likes to listen to any comments you may have.. he never forgets you and always acknowledge you when he is around !
We didn't bother with the entertainment as we preferred to relax after our evening meal but their seemed to be plenty variety through the week.
We will definitely be returning next year and will certainly recommend this hotel to all of my friends and family which I have many .
My review was truthful and based on the actual experience my wife and myself had during our stay here and hope it is helpful to readers of Tripadvisor .
.

Room Tip: Family sea view is good and level 2 is easier to access indoor pool and gym/sauna
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  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
10 Thank Jeb81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicosSofocleous, General Manager at Atlantica Club Sungarden Hotel, responded to this review, 2 weeks ago
Dear Guests,

many thanks for taking the time to share your holiday experience on TripAdvisor.

It is our pleasure to see that you enjoyed your holidays and you loved your stay here at Atlantica SunGarden Hotel.

Your nice comments encourage us to continue the hard work and commit ourselves to quality service to meet our guests expectations.

We hope we will have the pleasure to welcome you again.

Best personal regards,
The Atlantica SunGarden Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,122 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (308)
Date | Rating
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English first
Whitstable, United Kingdom
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 28 May 2014

SUPER location overlooking the sea and only c30mins stroll along the beach into Ayia Napa. The food is excellent, particularly the fish, but a little repetitive. The pools, gym and grounds are really nice, clean and tidy. The room was big and clean but the décor was a little tired. The staff are super-helpful and we totally recommend Adam the barman who is passionate about rum. He went out of his way to create cocktails for us based on our favourite tipples. His Lagerita is awesome!

Room Tip: Rooms at the far extreme of the property are really quiet. There is a road alongside, but it never...
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  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank SuzanneOB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicosSofocleous, General Manager at Atlantica Club Sungarden Hotel, responded to this review, 2 weeks ago
Dear Guests,

we really appreciate that you took the time to share on TripAdvisor your holiday experience at Atlantica SunGarden hotel.

Many thanks for your kind words and it is our pleasure to identify that you enjoyed your holidays and your expectations were met.

Looking forward to welcome you again at Atlantica SunGarden hotel.

Best regards,
The Atlantica SunGarden Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed 28 May 2014

My holiday was completely ruined by the fact that in all the brochure or online details NOT ONCE was it mentioned that it would be difficult for anyone with disability problems as this hotel is at the top of a HILL and the walk from apartment was again on a very steep gradient which had to be used for the restaurant etc. We were told after 3 days that there was a 'short cut' to the interior of the hotel which was through a FIRE DOOR that was kept open with TWO PEBBLES, a very serious health and safety issue.

I am also disgusted by the fact that it may be a family resort - we as OAPs are entitled to a holiday - the entertainment was atrocious, it was impossible to get a seat in the entertainment bar which was full of children's double and single buggies - I know these families are entitled to their holiday as we have 7 children, 19 grandchildren and 7 great grandchildren - so I appreciate families wanting to 'enjoy' the entertainment which was only for children. Surely they should be out of the bar area at about 9.30 p.m. they are allowed to run around like lunatics whilst waiters and waitresses are carrying trays of glasses around - I think this is another serious health and safety issue.

  • Stayed May 2014, travelled with friends
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank smercy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicosSofocleous, General Manager at Atlantica Club Sungarden Hotel, responded to this review, 2 weeks ago
Dear Guests,

we would like to express our gratitude for taking the time to write a review regarding your holidays at Atlantica SunGarden Hotel.

It is to our disappointment that your expectations were not met during your holidays and we assure you that we take into consideration all kind of comments for the constructive improvement of our hotel.


Looking forward to welcome you at Atlantica SunGarden.

Best personal regards
The Atlantica SunGarden Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bedfordshire, United Kingdom
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 27 May 2014

We have just returned from our third stay at this all round hotel. We first stayed for our daughters Wedding in May 2012 and had the most amazing time. The weddings are held in a marquee overlooking the sea, and we then enjoyed a meal in the al a carte restaurant. The staff make you feel so special, nothing is too much trouble for them. We have never stayed in a hotel where the Manager is so visible, Nicos genuinely cares for his guests, always walking around, shaking hands and checking everyone is enjoying their stay. In fact all the staff are exemplary in the way they look after the guests. The rooms are spotless, we had a room on 2nd floor overlooking the fishpond with views across the pool and sea towards the harbour. All the meals in the restaurant were varied and you would have to be extremely fussy not to find something you like. The all inclusive option was very good, there were always sandwiches, rolls, pizza and sausage rolls at the bars if you wanted a snack between meals which were always fresh and tasty. There are three pools and plenty of sun beds, although we obviously stayed early summer and didn't ever have trouble finding one. At the front of the hotel you can get a bus anywhere around the island, or you can take a walk down to bars and shops. At the back of the hotel you can take a walk along the coast or turn right and head down a slope to the lovely sandy beach, where they are plenty of sun beds and you can take a nice walk to the harbour. They are lots of boat trips that go out daily. Most of the guests that stay here are returning guests - we have no hesitation in recommending and look forward to a return holiday very soon!

Room Tip: We have stayed in the main hotel and bungalows, the bungalows offer more space if there are more tha...
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  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Reyn022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicosSofocleous, General Manager at Atlantica Club Sungarden Hotel, responded to this review, 2 weeks ago
Dear Guests,

thank you for taking the time to write a review on TrpAdvisor.

We are happy to see that you enjoyed your holidays and the family wedding. Our aim is to offer special attention and treatment to our guests on such a special day.

Looking forward to welcome you at Atlantica SunGarden Hotel.

Best personal regards,

The Atlantica SunGarden Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Basingstoke, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 26 May 2014

Wow..... What a beautiful place to stay. The whole holiday was excellent!! We arrived really late Sunday night and were greeted by the friendliest reception staff. After we had checked in we were directed to our room. Lovely, clean and spacious!!! The next morning we arrived for breakfast and wow all looked and tasted lovely. We found no fault during the week regarding the food! Beautiful!!! The staff were all fantastic and friendly. We will go again and will recommend to friends and family!!!!!

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Sally W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicosSofocleous, General Manager at Atlantica Club Sungarden Hotel, responded to this review, 2 weeks ago
Dear Guests,

we would like to express our gratitude for taking the time to write a review regarding your holidays at Atlantica SunGarden Hotel.

Many thanks for your kind words and it is our pleasure to identify that you enjoyed your holidays and your expectations were met.

Looking forward to welcome you again at Atlantica SunGarden hotel.

Best regards,
The Atlantica SunGarden Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 21 May 2014

Was one of my best holidays...So peaceful...although plenty to do for the kids. Friendly staff...food was amazing although you get the usual moaners. Doughnuts for breakfast to die for...also the apple pie my partner wanted the receipe it was that delicious.
The rooms were really clean and well maintained. Staff were amazing and so friendly in bars restaurant and all over the hotel. pools kept clean and grounds.
Plenty to do if you adventure...101 bus 1 euro 50 to take u out of ayia napa to portares...worth visiting...and 102 to come back to the hotel or back into centre of ayia napa...
In portares we got a 2 hour sail on the smallest boat for 5 euro..lovely local music and wine, juice and some food...was great day out...bigger boats more expensive but captain p boat was more traditional. ant miss it the smallest boat there. Just get off at mcdonalds and walk down the hill takes u to the small marina,
All in all lovely clean rooms, great food, athmosphere, entertainment 3 nights a week for outside acts and the rest from Thomson reps which made an excellent effort and the kids that were there loved it..
My partner and I never go back to the same place twice but we will definitely got back....We will more and likely hire a car next time as a couple were saying there is so much to see..hidden coves...villages etc.
We travel 3 holidays a year and as I said one of the best holidays we have had. Plus take factor 50...roasting...sea breeze deceiving.
Thank you staff from pat and Cath...especially bogi, vivien and Daniel. plus many more.
The reason I put 4 for sleep quality was bed was bit hard as prob I am spoilt with my single pocket memory foam mattress. lol

Room Tip: we got one that was above the kitchen entrance 548...if you are a light sleeper I wouldn't go th...
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  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank catherinegab1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicosSofocleous, General Manager at Atlantica Club Sungarden Hotel, responded to this review, 2 weeks ago
Dear Guests,

many thanks for taking the time to share your holiday experience on TripAdvisor.

It is our pleasure to see that you enjoyed your holidays and you loved your stay here at Atlantica SunGarden Hotel.

Your nice comments encourage us to continue the hard work and commit ourselves to quality service to meet our guests expectations.

We hope we will have the pleasure to welcome you again.

Best personal regards,
The Atlantica SunGarden Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 21 May 2014 via mobile

We've just come back and had a great holiday. The hotel and staff are wonderful. We were there for 1 week and had such a great experience. Every member of staff from Maids, Waiters/Waitress, Reception, Reps, Entertainment up to Manager couldn't do enough for you. The food was great too, loads of choice for breakfast, lunch and dinner. The hotel itself is situated approx 20 minutes walk away from Ayia Napa town centre so not too far away if you want to shop. Will definitely be back again.

Stayed May 2014
Helpful?
1 Thank BuzzRog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicosSofocleous, General Manager at Atlantica Club Sungarden Hotel, responded to this review, 2 weeks ago
Dear Guests,

we really appreciate that you took the time to share on TripAdvisor your holiday experience at Atlantica SunGarden hotel.

Many thanks for your kind words and it is our pleasure to identify that you enjoyed your holidays and your expectations were met.

Looking forward to welcome you again at Atlantica SunGarden hotel.

Best regards,
The Atlantica SunGarden Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Atlantica Club Sungarden Hotel

Property: Atlantica Club Sungarden Hotel
Address: 46 Kryou Nerou Avenue, Ayia Napa 5344, Cyprus
Region: Cyprus > Famagusta District > Ayia Napa
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool
Hotel Style:
#12 Family Hotel in Ayia Napa
#12 Luxury Hotel in Ayia Napa
#16 Romantic Hotel in Ayia Napa
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Atlantica Club Sungarden Hotel 4*
Number of rooms: 257
Also Known As:
Atlantica Hotel Sungarden

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