We arranged our holiday through First Choice in the UK and arrived at the Tasia Maris Gardens at 3am on the 7th of August 2014. This was our family holiday for 10 nights from the 7th to the 17th of August 2014. We are a family of 4 - Mum, daughter of 9 years, son of 14 years and me (Dad).
First off let me say that we had a good time but we wouldn't go again because the resort of Ayia Napa just isn't us and in addition we tend not to have much in common with the other families that think Ayia Napa is great.
The Tasia Maris Gardens is a sedate little oasis surrounded by the party destination of Ayia Napa. Within the complex it is relaxing and fairly quiet but step outside and you are onto a very busy road with continuous quad bikes, beech buggies and heavy traffic. The boys on the quad bikes are still of an age where they think it is cool to honk their horns at every girl walking along the street so there is a horrendous melody of horns and whistles. I felt sorry for the families that were in roadside accommodation.
Getting across the road to visit the supermarket to buy water was sometimes quite difficult and we were not happy to let the kids go by themselves.
Take your own pool towels as unlike other First Choice all inclusive destinations, they are not provided in the resort.
I called the First Choice information line before our holiday to ask if pool towels were provided at the resort as we wanted to save weight and space in our luggage. I spoke to Valencia and the first answer she gave was to advise us to check this once we arrived in the resort? I explained again and she said 'no' and then she corrected herself and said 'yes towels were provided at the pool'. It turned out that they were not? I should have known better than to expect competence but I think the call centre is based outside the UK as we had communication difficulties due to accents. Don't spend the 20 minutes queuing on the line because once you get through it seems like the only information they have access to is the FAQ page of the website or they guess?
Pool towels are €6 each at the supermarket across the road.
At the start of the trip I noted that people were getting up very early to reserve places at the pool. I was out and about taking sunrise photographs at 5am and noticed the towel tactics starting at about 5.10am. Later in the trip and due to complaints the night manager started to collect the towels from the loungers and dump them in a heap at one end of the pool. The rule was set that reservations could not be made until 7am.
The only way to get around this was to sit on the lounger until 7am. Some people actually did this!
You can’t drink the water from the taps so factor in having to buy bottled water. A 6 litre bottle from the supermarket over the road was €2.50. There were all sizes available but it was more expensive to buy smaller quantities.
Air Conditioning in the rooms:
Air conditioning is included in the package but only in the main bedroom; not in the lounge area / second bedroom. Like most other families staying in this family resort we have a couple of children who must obviously use the second bedroom. In order that they can sleep air con in their room is essential. There is a unit on the wall but it must enabled by the reception staff for a fee.
The air con is either on or off; there is no adjustment on the unit. I found out on the last day that you can request adjustment in reception and they do it remotely? This is obviously not very convenient.
Air conditioning in the children's room - €6 per night
The complex is far from being secure or completely enclosed so we made sure that we kept an eye on the children and locked the room and windows if we left it unattended.
To the rear of the complex there is a small dump of builders rubble and tree prunings.
There are clear warnings about security in the resort information pack but don't worry because there is a safe in the wardrobe that you can hire for €10 per week.
Take your credit card!
I think that charging extra for what could be described as essentials is ripping people off? Conversation with other families around the pool confirmed that they shared this feeling. Some had paid the ransom and others had chosen not to out of principle
Actually whilst on the subject of credit cards, once all of our all inclusive none inclusive extras had been totted up by Maria in reception and the essential paperwork completed I offered my credit card to pay. She looked at me like I had two heads and then actually told me off for not informing her of my intentions to pay by card before she had made out the cash paperwork? I cheerfully pointed out that I am not a mind reader and told her not to worry, we would remain insecure and the children would have to boil. At this point she aggressively scored through the page and set about completing the card payment portfolio.
Feedback to hotel management - Maria on the reception desk needs an attitude recalibration.
The happy go lucky First Choice representative on site said that he could understand why I felt a bit cheated by the extras on an expensive all inclusive holiday but apparently it mentions these charges on the website - silly me for not noticing it? He further commented that I would feel better about it once I had had a chance to relax?
First Choice rep - useless unless you want to book an excursion.
The Swimming pool is great and the children loved it. There is no pool attendant / lifeguard so there were some activities going on that would not normally be allowed such as children climbing on the railings of the wooden bridges to achieve a jump from a greater height.
I pointed out the potential for accidents to my children but of course they asked why other children are allowed to do it whilst they were not.
Meals and bar service:
Pool bar service and pool bar snacks - very good.
Evening meal service and the food from the self service buffet is very good.
The language used by some of the kids in the pool was highly offensive.
My daughter went to kids club and enjoyed it. She told us over dinner one evening that one little girl was telling the group about her dad having to break up a scrap at the pool a couple of days ago. Apparently two men had become aggressive over territorial rights? In my mind I was picturing bull walruses facing up to each other and butting chests on a beach.
We don’t think it is acceptable for 14 and 15 year old girls to be buying and using the cheep electronic cigarettes that are available from the shops in the town in the pool (or elsewhere for that matter).
My children were scared by the laddish behavior of the heavily tattooed men in one particular large group of families. They were pushing each other into the pool, having piggy back fights in the pool whilst holding pints of beer, swearing and being generally offensive.
We think that chain smoking by the pool and building a little dump of ash and cigarette ends is not on – ash trays are provided for use.
The wifi only works in the reception area; there is no wifi in the apartments.
I was able to achieve 0.1mbps on my android tablet. It was so bad that I started to pay for a drink in the bar next door just to achieve email and Facebook etc.
The beach is a 5 minute walk around the corner.
Sun loungers and umbrellas are available for hire. The beach is sandy but most of the shoreline in the area is sharp volcanic rock.
- Reservation Options:
- TripAdvisor is proud to partner with Ebookers, Booking.com, Evoline ltd, Hotels.com, Travel Republic (UK), getaroom.com and Agoda so you can book your Tasia Maris Gardens Apartments reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Tasia Maris Gardens Apartments Hotel Ayia Napa