I have just returned from a week at this place, I went with my daughter and 15 year old grandson. We had a fab week because we made the best of what we had, we did not waste our time on complaining as it would have got us no where and the manager was a complete prat! he greeted us on arrival with ' if you have any complaints do not shout at me I am not the manager, I tell them all the time but no one listens' what a greeting folks and he was not kidding, if anyone asked for anything or did complain he was arrogant and defensive before they even started to talk! The rooms were ok, nicely painted but the shelf in the bathroom was held up with bits of paper and dipped down so nothing at all could be left on it apart from cotton wool, the bath was yellow from the paint on the poolside area. We never had our room cleaned properly the whole time, we went and got a dustpan and brush and did it ourselves, the sheets were not ever changed nor were any beds made, the maid did empty the bin. There was no wine at all, the beer ran out twice and one of the scottish guests were lending them money to restock the bar as there was no money in the place at all. All inclusive ended at 10pm but no one could buy drinks as there was no money in the till. The spirits ran out most days then they were off to the supermarket to buy more, they obviously have money problems as there were no deliveries here. Drinks hot and cold were served in plastic cups (no glasses in either bars) there were insufficient cups in the restaurant at breakfast time so the chef had to go round all the appartments to get cups. The food was boreing, breakfast was the best meal of the day, there was nothing for kids apart from chips and more chips which were so dried up they were awful as was the bread rolls. everyday we had Pork, Chips, rice & fish. twice we had chicken and twice meatballs. this place needs lots of TLC and some cash invested into it. I have been to Fuerteventura many times and this is the very first time I have ever been let down like this...needless to say I will not be going there again. and a word of warning this place is absolutely unsuitable for young children, there is nothing and I mean nothing for them here, no swings, no kiddies club, no shop, no little pool no safety guards nothing and it costs 4/5 euros each way to the nearest town/beach in Calletta de Fuste for entertainment for them. Had I of arrived here with young kiddies I would have checked out again fast.
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- Also Known As:
- Aparthotel Horizonte Bay Hotel Fustes
- La Piramide Hotel Fustes
- La Piramide Fustes
- La Piramide Fuerteventura
- Aparthotel Horizonte Bay Fuerteventura/Antigua