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Aparthotel Horizonte Bay
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Reviews (192)
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Reviewed 27 February 2012

Booked All Inclusive.What a joke!.Bar frequently closed because it ran out of drinks. Never opened before 11am.When restaurant closed couldn't even have access to a coffee.
Wine not included in all inclusive package?
One day a guest had to loan the bar tender £60 Euros to buy drink for the bar!!
Food just awful and never temperature checked
Black mould on bedroom curtains and bath water very brown.
Had a meeting with manager and he siad "The hotel isn't making any money so can't improve on standards. He also refused to acknowledge he had spoken with me, so that i could take the matter up with my tour operator.
Snacks would be served, and i quote"If we have time"!.
The managers son ran both bars and turned up when he felt like it, a pleasent lad, but not up to the job. One night he took a girl back to the sauna, left it on all night causing a flood,so it wasn't avavilable for the guests use.If you have booked this hotel, i would strongly urge you to try and change hotels before you go. Even if you have to pay £100 more you would save in the end because we and most guests had meals out and were buying our own drinks. The hotel couldn't even provide a bottle opener!
The one and only asset was the guy on reception, he was very informative and helpful,wasted in Horizonte Bay.

  • Stayed: February 2012, travelled as a couple
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2  Thank mopjoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2012

This hotel is a disgusting place to stay. It is in a state of disrepair and needs lots of money to put write. The food is trerrible the staffing is 12 at the most and not suitable for an allinclusive hotel. The two managers sons that are left to run this hotel or lazy and will not get out of bed to open pool side bar when its supposed to be open. The only poolside snacks are served at 4pm and or either burgers or hot dogs only. We had no electicity from 8am to 9pm so there was no hot food and they did not even put out any cold food eg sandwiches they said they didn't have enough food to feed the 50 people that were staying in the hotel at that time.

Room Tip: dont stay at this hotel
  • Stayed: February 2012, travelled with family
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1  Thank christine l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2012

Read some of the reviews. Stayed there from the 10th to 20th of Feb. Antonio, Sall and Andreas were first class Aliandro young pleasant lad tried his hardest unfortunately his brother is a passenger and theese 2 are the oweners sons so it speaks for itself. Saying that still enjoyed ourselfs and met some really nice people but real money has to be spent for this Aparthotel to fullfill its potential. You get what you pay for.

Room Tip: Had a ground floor room so we could move our loungers anywhere
  • Stayed: January 2012, travelled with family
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1  Thank walker300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2012

so glad to be home! went from the 13th of feb for a week. i think its such a shame for this hotel as it could be so much better. our room was perfect what you would expect, cleaned every day and clean towels every day. had a telly and managaed to change disney chanel into english this was a bonus since we spent most time in room. entertainment was rubbish, the guy was rude and couldnt be bothered. only problem in room was our shower head was broken and we had to hold shower head and had to share the shower for the 10 mins of hot water we would get a day. never went in the pool once was like ice, the sea was warmer! 3 times they ran out of beer during the day. bar was closed early one night. the drinks were watered down for sure as i could drink the vodka straight and not taste a thing....they also ran out of vodka, had to buy our own drink. FOOD!!! was not food....made you ill if you ate from the kitchen. if you can survive on soup rolls for a week, go here! we ate out every day, ended up spending a fortune on food. the hotel was suicide during the day, we walked into town every morning and spent most of the day at the beach. thank fully couples arrived that we knew and we met more couples and spent nights with them entertaining ourselfs. its a shame for the workers as it is not there faults...the place will be closed soon if something doesnt happen. would never go back to the island just after that experience.

Room Tip: dont chosose a room here at all would be a good tip!
  • Stayed: February 2012, travelled as a couple
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1  Thank kirsty s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2012

I have just returned from a week at this place, I went with my daughter and 15 year old grandson. We had a fab week because we made the best of what we had, we did not waste our time on complaining as it would have got us no where and the manager was a complete prat! he greeted us on arrival with ' if you have any complaints do not shout at me I am not the manager, I tell them all the time but no one listens' what a greeting folks and he was not kidding, if anyone asked for anything or did complain he was arrogant and defensive before they even started to talk! The rooms were ok, nicely painted but the shelf in the bathroom was held up with bits of paper and dipped down so nothing at all could be left on it apart from cotton wool, the bath was yellow from the paint on the poolside area. We never had our room cleaned properly the whole time, we went and got a dustpan and brush and did it ourselves, the sheets were not ever changed nor were any beds made, the maid did empty the bin. There was no wine at all, the beer ran out twice and one of the scottish guests were lending them money to restock the bar as there was no money in the place at all. All inclusive ended at 10pm but no one could buy drinks as there was no money in the till. The spirits ran out most days then they were off to the supermarket to buy more, they obviously have money problems as there were no deliveries here. Drinks hot and cold were served in plastic cups (no glasses in either bars) there were insufficient cups in the restaurant at breakfast time so the chef had to go round all the appartments to get cups. The food was boreing, breakfast was the best meal of the day, there was nothing for kids apart from chips and more chips which were so dried up they were awful as was the bread rolls. everyday we had Pork, Chips, rice & fish. twice we had chicken and twice meatballs. this place needs lots of TLC and some cash invested into it. I have been to Fuerteventura many times and this is the very first time I have ever been let down like this...needless to say I will not be going there again. and a word of warning this place is absolutely unsuitable for young children, there is nothing and I mean nothing for them here, no swings, no kiddies club, no shop, no little pool no safety guards nothing and it costs 4/5 euros each way to the nearest town/beach in Calletta de Fuste for entertainment for them. Had I of arrived here with young kiddies I would have checked out again fast.

Room Tip: have an upstairs room at least the view is good. The pool looks fab but the water has ice in it.
  • Stayed: February 2012, travelled with family
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1  Thank Jenviv56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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