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“Would definitely return”
Review of Grupotel Molins

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Grupotel Molins
Certificate of Excellence
Telford
Level Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Would definitely return”
Reviewed 25 July 2014

We recently spent ten days at the hotel and would definitely return. If you are looking for a beach holiday then this is ideal being literally across the quiet road. On some days the sea was like a duckpond, on others it was as though a wave machine had been turned on even though it was not windy - but is still safe and children and adults alike found it lots of fun. There are always lifeguards on the beach too. We spent quite a lot of time on the beach as we were unable to find a two sunbeds available in the afternoon. Unfortunately it was the usual thing, towels on sunbeds around the pool with some people not even using them until 3 p.m. It was good to see on one of the days we were there though that the lifeguard went around taking some of the towels off. We stayed on a half board basis so had all our evening meals at the hotel, although there were other bar/restaurants in the area. We could not fault the food which was plentiful, there was a very good choice and was well cooked. The waiting on staff were excellent and we thought it was a good idea that you had the same table given to you throughout your stay so did not have to keep finding a free one. The waiters in the bar area were friendly and efficient and throughout most of our stay there was nightly entertainment with one or two exceptional acts found by Nuno, the entertainments manager - the Edward/Michael Buble and others tribute act stood out for us. We were going to hire a car but found that there was a bus stop across the road from where you could go to Puerto Pollensa for €1.50 each, from Puerto Pollensa you could get a bus for the same cost to Puerto Alcudia and although on the complete opposite side of the island, Palma was well worth visiting for 6.30 each. Having read other reviews we would agree that the rooms are a little tired but are generally clean (except for the wall mirror and the balcony door in our room) but this did not detract from our stay at all and on arrival we were given a bottle of local wine and a lovely bowl of fruit which we thought a nice touch. Our only negative view would be the pillows which are bolster type (long and narrow) and would have preferred the usual ones. That's nit picking though. We do, however, agree that its time wifi was free. Having said all that we thoroughly enjoyed our holiday.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank Telfordbeachlover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrupotelMolins, Gerente at Grupotel Molins, responded to this review, 28 July 2014
Greetings from Mallorca,

We would like to thank you for choosing the Hotel Grupotel Molins and also for take your time to share a review.

We are very pleased to read that you have enjoyed your holidays and like of the food in the restaurant.

Also thank you for your kind words about the work of our staff, I have transmitted to the waiters in the bar, restaurant staff and Nuno and they have liked very much.

We will be here with all the pleasure to welcome you back in your next visit.

Kindest Regards,


Jordi Alcover Balaguer – Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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471 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (186)
Date | Rating
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English first
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 July 2014 via mobile

Just returned from our 4th visit to your wonderful hotel.
As usual, spotlessly clean and always so friendly.
Staff who really stood out this year were Matthew in the bar, Magdelana with her lovely nature and wonderful eggs. Juame was superb in the restaurant and Pedro was his usual excellent self. It is always so nice to be welcomed back by the majority of your staff.
Nuno is obviously great with the children but he always appears to have a problem with us. In fact, the only time he spoke to us was when he enquired what rating we had given him on our feedback sheet. This is very bemusing as we get on fabulously with all your other staff.
We thought that the entertainment had improved significantly during our first week but we felt it was not quite so good during the second. Having said this, we fully understanf that it must be extremely difficult to please everybody.
Can't wait to return next year.

Stayed July 2014, travelled as a couple
Helpful?
2 Thank Michael F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrupotelMolins, Gerente at Grupotel Molins, responded to this review, 28 July 2014
Greetings from Mallorca,

Thank you very much for taking the time to share a review about our hotel after your recent stay with us.

We are pleased that your stay was good and found the hotel spotlessly clean and friendly.

I have passed your comments on to all the staff, including Matthew, Magdalena, Jaime and Pedro and they appreciate it.

We look forward to welcoming you back.

Kindest Regards,


Jordi Alcover Balaguer – Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 July 2014

My husband, son and I just returned from a wonderful experience delivered by The Grupotel Molins,
the room had fabulous views across the bay was spacious and the facilities within were fair, the swimming pool a bit small (17mtrs) for us as we like swimming lengths and if busy, the pool was only good for standing and cooling off. Sunbeds easy to use on wheels, fully adjustable and plenty available. The layout within the pool area was intriguing with steps everywhere which is fine but as most of the custommers were elderly and had difficulties with negotiating the steps, we couldn't but wonder if the layout could benefit with the inclusion of more ramps in the more popular areas. Special mention to the food which was f a n t a s t i c k! Well prepared, well cooked, well displayed, wholesome and true, fabulous! The waiting staff, the cooks, everyone within the restaurant delivered 100%+ Customer Service at its best. Entertainment available also if you wanted but was not imposing or noisy so if choosing for an early night, dream on undisturbed! The staff at Reception a little less engaging but both pool life guards truly charming.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
2 Thank Sofia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrupotelMolins, Gerente at Grupotel Molins, responded to this review, 28 July 2014
Greetings from Mallorca,

Thank you very much for taking the time to share your holiday experience at the Hotel Grupotel Molins.

It is good to know that you have a wonderful holiday experience in our hotel.

We are really pleased you found the food good, something that I have transmitted to the chefs and they have thank you, as well to the waiting and restaurant staff for their good job and they have like of your kind words.

Kindest Regards,

Jordi Alcover Balaguer – Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 20 July 2014

We have just returned from a fortnight's vacation at the Hotel Molins. This was our second time there and we'll definitely be going back. The staff at the hotel are absolutely wonderful and probably its greatest asset, they all speak a variety of languages. Every bedroom has a sea view and balcony, whilst the location is very peaceful, possibly not the best location for lively youngsters but perfect for the more mature traveller. Breakfasts and desserts are extremely good but the large containers of food for the main courses at the evening meals are a bit lack lustre. I would recommend the hot plate selection which usually doesn't disappoint. There's plenty of everything at the Molins, towels, sunbeds, clean bedding and lots of smiling 'Olas'. See you next year.

Room Tip: If mobility is a problem, ask for room close to lifts as the corridors are long.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Aileen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrupotelMolins, Gerente at Grupotel Molins, responded to this review, 21 July 2014
Greetings from Mallorca,

We are very pleased you took time to share your opinion about the hotel “Grupotel Molins”.

Like you said the staff is an “asset to the hotel” and I have transmitted to them what you said about being “absolutely wonderful” and they have said thank you.

It was a pleasure having you stay and we hope very much to see you again soon.

Kindest Regards,


Jordi Alcover Balaguer – Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
166 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 18 July 2014

Not my kind of holiday but could not fault the hotel, the staff were unusually very good, the rooms were fine, the food was also very good. 2 minute walk across the road to the beach or camp out there but have to pay 10 euros pd for the sun beds there. Nice back door takes you direct to a couple of local shops and 2 minute walk across from the hotel is the bus to travel.
We live in hotels as aircrew so it takes something special to impress and the Molins did.

Room Tip: all rooms sea facing, the higher the better for the view across the bay.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank Donkeede
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrupotelMolins, Gerente at Grupotel Molins, responded to this review, 21 July 2014
Greetings from Mallorca,

Thank you very much for reviewing about the hotel “Grupotel Molins”.

We are pleased that your stay with us met your expectations and like of the room and food.

Thank you for the kind words about the staff, they have also replied saying also thank you.

We hope to welcome you back in the near future.

Kindest Regards,


Jordi Alcover Balaguer – Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southport, United Kingdom
Level Contributor
78 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 15 July 2014

This is now the 15th time we have stayed at the Molins and one of the reasons we go back is that the entertainments manager is so good. Nuno will go out of his way to be helpful and the kids love him. From day time activates (we played tennis for the first time !!!) to doing a great and very funny quiz in the evenings and a hilarious bingo session one evening a week. Working on his own he makes sure that guests of the hotel enjoy their stay. I can't understand people who moan, they don't take part in the entertainment provided for them and would probably be better serviced in Magaluf.
The flamenco show was spectacular and there was also a fantastic jazz band this year, well done Nuno. With the hotel being in a residential area the hotel (by law) has to end the outdoor entertainment slightly earlier than hotels in built up hotel areas, but there is still things to do.
The holiday was super as usual and it was great to go back to (we feel) our second home. Everyone made us fell so welcome as usual, good food nice room and bathroom (shower working well) and fantastic scenery, but please lets have free Wi-Fi.
Hope to be back in September.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank David_Pat_Sumner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrupotelMolins, Gerente at Grupotel Molins, responded to this review, 17 July 2014
Greetings from Mallorca,

It’s great to read that this was a repeat visit and this was a “lovely holiday” for you and that “everyone made you feel you welcome as usual”.

We are happy to know that you have enjoyed the entertainment and I have transmitted to Nuno your words about his job and he has said thank you very much.

Thank you for your loyalty and we hope to see you again for your next visit.

Kindest Regards,

Jordi Alcover Balaguer - Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Great Bookham, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 July 2014

I have just returned from the molins and it been my sixth time this hotel,is unique but however the entrainment has gone down hill sadly in a big way.....the entrainment a guy is very odd...entrainment finishes10.30 and their is nothing else to do in the area. Last year it was 11 and it use to be 12 we are meant to moving forward not backwards in life this really does need reviewing in a big way...lots of people who have stayed their feel the same..........the bathrooms need up dateing especially the shower.......

Thank you to Rafael on reception and all the staff who do a fantastic job the hotel is to very high standard and I will,be for g back next year and totally on my own ...... It's my second home......xxxxx
Kind regards
Suey........

  • Stayed June 2014, travelled solo
    • Location
    • Rooms
    • Service
Helpful?
4 Thank Suey245
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrupotelMolins, Gerente at Grupotel Molins, responded to this review, 15 July 2014
Greetings from Mallorca,

Thank you for your time dedicated in writing this review and share your opinion of our hotel Grupotel Molins. About entertainment, we have take note of your comment, and as the weather conditions permit it, the live music it will be in the bar terrace until 23.00h. We are very happy to read you are thinking of returning, it would be a pleasure to welcome you back.

I have share your review with Rafael and all the satff and they were very pleased.

Kindest Regards,


Jordi Alcover Balaguer – Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grupotel Molins

Property: Grupotel Molins
Address: Cala Molins s/n, 07469 Cala San Vincente, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Cala San Vincente
Amenities:
Bar / Lounge Beach Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#1 On the Beach Hotel in Cala San Vincente
#2 Romantic Hotel in Cala San Vincente
#2 Luxury Hotel in Cala San Vincente
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Grupotel Molins 4*
Number of rooms: 90
Official Description (provided by the hotel):
Situated in front of the sea at the bay of Molins, a beach with crystal-clear water. Rooms & Suites: Heating/ air-conditioning. Sat-TV. Minibar. Terrace. Suites with additional living room. Sport & Leisure: swimming pool. Tennis court. Billiard table. Games room. Evenings shows. Gastronomy: Generous breakfast and dinner buffet. Show cooking. Beach- & Pool Bar with snack service. Lounge bar with terrace. Services: Swimming pool towels. Babysitting service with reservation. Medical service. Car rental. ... more   less 
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Also Known As:
Grupotel Molins Hotel Cala San Vincente
Grupotel Molins Cala San Vincente
Grupotel Molins Majorca/Cala San Vincente

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