We are staying in the hotel at present and we are disappointed to the point of tears. We booked after seeing the pictures on their website. On arrival we got a terrible green room, with a mouldy bathroom and a small terrace that overlooks the entrance roof and the road on the side. After speaking to reception, they gave us no options, and could not care less about my disappointment. They did not apologise or made any attempt to find me an alternative room for that night of the following night. When I told them I would leave, the receptionist did not blink and the reception manager did not even come outside to meet me.
The location is poor too, specially if you do not have a car as it is far from the beach and you have to cross a main road.
Poor poor service, never felt so unappreciated as a customer ever before and I bet they will not do anything about this review while I am here for 3 more night.
Do nor recommend at all!!
They seem confused about being a 3 star or a 4 star, and I think they should be a 2 star pushing it and just because of the pool
- Official Description (provided by the hotel):
- Hotel San Carlos is a quite hotel that we recommend for families with children, people who like to play sports during their holidays (tennis, squash, sports-center, gym, pre-olympic sized open-air infinity pool (33m.X13m.), Heater indoor pool from March to May and in October, children's pool, sauna&Jacuzzi (extra charge), mini-golf, etc.) And people who look for quite place to rest, with free parking and well-comunicated to important sites of the surroundings: la Ciutadella in Roses, Museu Dali in Figueres, Casa-Museu Salvador Dali in Port-Lligat, Parc Natural dels Aiguamolls de l'Emporda in Castello d'Empuries, Monestir de Sant Pere de Rodes in Port de la Selva, Cadaques, etc.. The hotel is located in a privileged environment, surrounded by 3 Natural Parks: els Aiguamolls de l'Emporda, Cap de Creus and l'Albera. It's located on the Roses to Cadaques road, about 2km from the center of the village of Roses and the beach. We have a free shuttle to the centre and the beach. Hotel San Carlos has a total of 110 rooms: 103 standard rooms, 1 room adapted for people with reduced mobility and 6 suites 'La Masia'. All of them are equipped with full bathroom and terrace. Also available for all of them, centralized climate control (air conditioning or heating), direct telephone, safe and satellite flat-screen TV. You can use our wireless Internet connection from your laptop at the hotel lobby, or you can use our computers with internet. Pets under 7kgs (15 lbs.) Are allowed with a €/day supplement per pet. They are only allowed in the hall and room, not in communal areas. Other services: Buffet Restaurant with show-cooking, restaurant a la carte Mas Busca (depending on the season), lounge with big screen and satellite TV, and 2 functional rooms for banquets and conventions. ... more less
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- Also Known As:
- San Carlos Hotel
- Hotel San Carlos Roses, Spain - Costa Brava