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“Everything OK at Double Comfort room” 4 of 5 bubbles
Review of Hotel Don Pepe

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Hotel Don Pepe
Ranked #3 of 48 Hotels in El Arenal
Cluj-Napoca, Romania
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Everything OK at Double Comfort room”
4 of 5 bubbles Reviewed 17 July 2014

Stayed one week in July, booked directly on the hotel website (better price) and had kind support regarding a small change.

We used public transportation for the transfer from / to airport; aprox. 10 minutes walk from the last station of bus 21 to the hotel.
We arrived at the hotel around 9 in the morning; from 2 booked rooms, one was already available and given to us – just perfect to drop the luggage and get to the beach (the usual check-in time is 14:00).
We received a voucher for a free cocktail – just a drink, don’t have high expectations from it.

The room was good (Double Comfort): large bathroom, TV with remote included (I’ve read on a previous review about a cash deposit for it – it was not the case for us), AC, large balcony – pictures attached.
Clean and with a modern look, as the entire hotel.
You can rent a safe for 2 euros / day + 10 euro deposit and a fridge for 5 euros / day or 30 / week or 50 / 2 weeks.
We had no trouble sleeping: either had luck with quiet neighbors or it was the room location (5th floor, on a corner - #518).
No spectacular view from the balcony, but we did not spend much time there.
Low wifi connection (free) in the room, better in the reception area. This should be improved or maybe it’s a business decision.

Breakfast was OK, some basic food available all days + a bit of variance (juice and coffee dispensers, eggs / scrambled eggs, beans, different sausages, cheese, fruits, cereals etc.) – pictures attached from our first day.

Compared with Megapark area, this is a quieter location but still in a walking distance to it + many bars, restaurants and shops nearby.
The beach is great, fine sand and very low entrance into the see.

Satisfied with price / quality ratio and would come back.

  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank DanyC81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HDPEPE, Gerente at Hotel Don Pepe, responded to this review, 18 July 2014
Dear Customer,

We want to thank you for your comments on the services provided at the hotel. The service is free wifi throughout the hotel and rooms, but to connect people become much slower in the rooms, but can be connected at the reception. We are looking for an operator to improve in 2015 we have no problem.
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357 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
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  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
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  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 15 July 2014

A very appealing hotel, as goes for cleanliness, interior decoration, common areas etc. Nice, light room, freshly made up every day. Well worth the price. Very friendly and helpful staff, excellent location in relationship to the beach. Can highly recommend Hotel Don Pepe, both for singles and people travelling as a couple / with friends.

  • Stayed July 2014, travelled solo
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank mgt820
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HDPEPE, Gerente at Hotel Don Pepe, responded to this review, 16 July 2014
Dear Customer,
we thank you for your feedback and we hope to see you at our hotel soon.
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1 review
5 of 5 bubbles Reviewed 14 July 2014

stayed for 5 nights hotel very clean good sized room with big balcony. all staff very friendly and helpful.. it is a bit uphill but im 60 and had no real problems. i would recomned this hotel to any one although el arenal may not be everyones cup of tea. lots of germans but all very friendly

Room Tip: wi fi in public areas
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  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tony m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HDPEPE, Gerente at Hotel Don Pepe, responded to this review, 16 July 2014
Dear Customer,
we thank you for your feedback and we hope to see you at our hotel soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 18 June 2014

The hotel is located not far from the sea, although you need to climb some 200 meters to reach it. A short distance to the bus stop from/to Palma airport. The room was modern and spacious, with a huuuge more likely terrace than balcony with a partial sea view.

Disadvantages: poor and very repetitive breakfast – we stayed there for 10 days in August 2013 and each morning we were obliged to eat same horrible sausages, fried eggs (the menu was apparently deliberated for Germans), uneatable cheapest yogurts and sweets in plastic bags. The funniest moment was when I wanted to take a peach with me because I preferred to finish it at my room, but a rude lady who worked there said I'm not allowed and requested me to leave it in the breakfast room! Ridiculous… At the end of our stay we even stopped taking breakfast in the hotel and were buying amazing fresh ensaimadas from a local bakery and a very acceptable coffee for only 1 EUR from Mc'Café instead.

One more thing – as the walls are paper thin, be prepared to hear everything your neighbours will be telling or screaming… Might be a bit disturbing.

El Arenal is the place where only (almost) teenagers/very young adults are staying, so don’t be surprised to face many drunk faces not only in the evening… Definitely not a place to stay for family holidays! If we need to choose again, we will rather go to Playa de Alcudia this time.

  • Stayed August 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank BonnieTT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HDPEPE, Gerente at Hotel Don Pepe, responded to this review, 19 June 2014
Dear Customer,

we thank the comments you made about the hotel. Please note that our breakfast, quality products are used and we try to please all nationalities having a variety of quality. Under Spanish law is strictly forbidden to take food from the restaurant area for safety and hygiene.
The Arenal beach is an area where there are many hotels and many nationalities.

Best regards and hope to see you soon.
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Sofia, Bulgaria
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 27 May 2014

Located less than 20 minutes from the airport and in walking distance from good clubs, Don Pepe is a perfect choice for young couples who want to enjoy the nightlife Arenal has to offer and be just a few meters from the beach. The staff were more than friendly and helpful, although we were bugging them a lot. Decent Wi-Fi in the lobby (comfy and relaxing) although the reception in the rooms was not as good. Convenient transport options nearby and a bike rental across the street. I would recommended this hotel to anyone except older (40+) couples. Please have in mind that this is an adults only hotel, so you will not hear any children screaming at 2 am or any other time of the day.

Room Tip: Go for a room with a see view.
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  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank GoceB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HDPEPE, Gerente at Hotel Don Pepe, responded to this review, 5 June 2014
Dear Customer,

We want to thank you for your comments and we are working to improve the wifi in the rooms.
We would like to see him in the hotel. Our greatest reward is the satisfaction of our customers and we like a lot to have been at home in the hotel.

regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kaiserslautern, Germany
Level Contributor
39 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 26 May 2014

If you are single, a married couple or just a group going vaccationing this is the perfect place to stay that is very budget friendly. My Girlfriend and I spent 2 nights here and i must say that when we walked in the hotel was very clean, organized, and the staff assured us they would be with us right after they were done helping the customer before us. With our stay we each recieved a free welcome drink that we enjoyed. I must say the bartender was very friendly and wasn't like many others who just give you the drink and leave, he informed us on places to eat and see around the area which was very helpful. I had to stop back at the front desk to pick my passport up and the represenative behind the counter Nacho surprised me. Most workers are all bussiness, but we held a 15 minute converstaion and he gave me some must see attractions on a vaccation i plan on taking in a few months. This is true customer service and i definently plan to come back and visit. The rooms are very clean, the beach is a five minute walk if that and you are right along the main strip of resturants and tourist shops as well. The only thing that annoyed me was all of the people along the shops trying to talk and lure you in. If you want to avoid this and not be harrassed and make you own decision where to eat walk along the sidewalk nearest to the beach.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jacob R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HDPEPE, Gerente at Hotel Don Pepe, responded to this review, 5 June 2014
Dear Customer,

We want to thank you for your comments and would like to see him in the hotel. Our greatest reward is the satisfaction of our customers.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 13 May 2014

Don Pepe, well, here we go. The hotel is 20 minutes from the airport as previously mentioned and you need to take bus #21 (3 euros). The hotel is also indeed near the beach but don't be misled, as any camel would be unhappy on the shabby matter presented in the town of S'Arenal (use the bus services to travel to places off the beaten track). This area of S'Arenal is overrun with German nationals - This is not an exaggeration and makes life quite uncomfortable whether your expecting a Spanish coast, or you are a German looking to get away from Germany. As an Englishman, I'm often annoyed to see signs and menus in English when I'm in a foreign place. The German here really slaps you in the face. I expect to be spoken to in Spanish in cafes, bars and shops on a SPANISH island!!! Along the main strip in S'Arenal, you will be hassled by people offering you tables to eat shoddy food, by people trying to get you into their bars, and by hustlers selling hard drugs and grass. All this being said, you have been truthfully warned. The Don Pepe itself is a nice hotel on entrance, but do not be misled by the 'free cocktail' - It's a pineapple juice with a single measure of vodka or something ghastly. The standard rooms are tiny unless you opt for a 'comfort' suite and within our standard room we had that wonderful privilege of two single beds pushed together. The air conditioning doesn't seen to be doing too much when active, and indeed 90% of the channels on the television are in (you guessed it) German audio!!!! Although the bathrooms are lovely with an excellent shower, the balcony looked out onto another balcony (4 meters away) and there was a roof cover stopping any natural light entering our room at all (this aspect was grim). The rooms are indeed cleaned on a daily basis and the towels are replaced. Your passport will be taken from you on arrival (ours took three hours before they were returned), and you have to pay 2 euro a day and 10 euro deposit for the use of the safe. If you're staying for a couple of nights in Kleine Deutschland then great, but any longer can leave you feeling frustrated. You really do get what you pay for here - service with a smile but there's better by miles. MDW

Room Tip: If you need to stay here, choose from the 'comfort' rooms.
See more room tips
  • Stayed May 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Matt433
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HDPEPE, Gerente at Hotel Don Pepe, responded to this review, 14 May 2014
Google Translation
Apreciados Srs,
Gracias por escribir su comentario , sentimos mucho que la zona no le gustara por ser la mayoria locales alemanes que es cierto en una próxima vez puede usted contactar con nuestra recepción y le informara de zonas que puede visitar tipicas de Mallorca.
En referencia a los comentarios sobre el Hotel tomamos nota intentaremos mejorar nuestros cockteles y sobre las habitaciones en nuestro establecimiento disponemos de varios tipos de habitaciones que muy amablemente en nuestro recepción le informara y enseñara.
Esperando verle de nuevo entre nosotros y hacerle pasar unas buenas vacaciones
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Additional Information about Hotel Don Pepe

Property: Hotel Don Pepe
Address: Calle Sant Cristofol N0 43, 07600 El Arenal, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > El Arenal
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 48 Hotels in El Arenal
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hotel Don Pepe 3.5*
Number of rooms: 154
Official Description (provided by the hotel):
The Don Pepe Hotel is situated 5 minutes walk from the beach and the marina of El Arenal, in the bay of Palma de Mallorca. This design hotel features 24-hour reception, a free Wi-Fi throughout the hotel and elegant rooms with air conditioning and flat-screen TV, hairdryer. The hotel has a restaurant serving Mediterranean cuisine and a lounge bar serving snacks throughout the day and has a big screen. The Don Pepe Hotel has a games room with billiards and table games, and a tour desk. It also offers massage service is available upon request, as well as services and bicycle hire. The Don Pepe Hotel is located only 6 km from Majorca Airport and about 15 minutes drive from the center of Palma. It is 200 meters from the Arenal beach. ... more   less 
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Also Known As:
Hotel Don Pepe Majorca/El Arenal

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