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“Good value,clean and tidy.”
Review of HSM Reina del Mar

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HSM Reina del Mar
Ranked #16 of 44 Hotels in El Arenal
Bournemouth, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Good value,clean and tidy.”
Reviewed 31 May 2014

This Hotel was not the one we originally booked as our previous hotel was closed for refurbishment HOWEVER we were pleasantly surprised at the quality of this hotel and the facilities. Food was plentiful with a good choice,the room service was EXCELLENT clean and tidy and the staff "going the extra mile". Lovely pool and sea view! Was not over-crowded felt totally relaxed.Highly recommend this hotel.

Room Tip: Although we had no problem being on the top floor we did discovered that we could hear some motor/ge...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Barb154
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review, 2 June 2014
Dear guest,

We are grateful for your evaluation and your kind remarks.

We are happy to know that you liked our hotel and that you have enjoyed your holiday.

Our employees will be happy to learn of your positive remarks.

We would be happy to welcome you again in our hotel or in one of the hotels within our hotel chain “Hoteles Saint Michel” in Mallorca.

With kind regards,

HSM Customer Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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382 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Serbian first
  • Spanish first
  • Swedish first
  • Any
English first
Level 3 Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 27 May 2014

As I travel alone, of course I get the room next to the elevator. An old one with hard stein doors. And they had put up a note in Spanish to close the door gently. How many Germans and Russians now Spanish?? The woman in the reception could Wnglish if you had a question, but if you complain she didn't understand. I left after 3 days instead of the 7 I payed for

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Annelie7446
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review, 4 June 2014
Dear Guest,

Thank you for your evaluation and remarks.

We are sorry to read that the stay in our hotel did not meet your expectations. We much appreciate the remarks and suggestions of our guests and we would be grateful if you could write an e-mail to our reservations department giving us more details about your concerns, as I would like to deal with the matter personally.

We would gladly welcome you again in Hoteles Saint Michel.

Sincerely Yours,

Gabriel Juan

Director HSM Reina del Mar ***
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Glasgow, United Kingdom
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 14 March 2014

Nice and clean. No other English, only Spanish which isn't a problem, although manners do not match up to English high standards! Food left a lot to be desired. Room maids were fantastic. Could be a little noisy at times.

Room Tip: Pillows are appalling, flat as pancakes!
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Bongo1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review, 19 March 2014
Google Translation
Estimado cliente,

Muchas gracias por sus amables comentarios.

Nos alegra saber que le ha gustado nuestro hotel y que ha pasado una estancia agradable con nosotros.

Hemos tomado nota de sus comentarios sobre nuestro servicio e intentaremos mejorar en la medida de lo posible.

Le esperamos de vuelta en Hoteles Saint Michel!

Un cordial saludo,

Su
HSM Customer Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Province of Alicante, Spain
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 February 2014 via mobile

The hotel is situated a short walk from the beach in an area which relies entirely on beach tourism in the summer. Bus stop to Palma in easy walking distance. Rooms are small and in need of update. The hotel was probably built in the 70’s and installations date from then. No air conditioning in rooms but ample terrace overlooking pool. Buffet style restaurant serves average food. Take plenty of spare cash as they demand a 20€ deposit to use a hair dryer and even10€ for the remote control for the television despite the fact that reception have my home address and passport number. A bit like hiring car and having to pay a deposit for the keys! Seems they don't trust their guests!

Stayed February 2014, travelled as a couple
Helpful?
3 Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review, 27 February 2014
Dear Guest,

Thank you for your comments and for sharing your experiences with us.

We are really sorry that our hotel was not like you have expected. Please, don't think that our hotel staff don't trust our guests but if there is a deposit for the remote control and the hair dyer is just to avoid possible troubles.

Anyway, we will forward your comments to our quality department in order to improve our service.

We eould be happy to welcome you back in one of our 19 HSM Saint Michel hotels in Mallorca.

With kind regards,

HSM Customer Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Romford, United Kingdom
Level 3 Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 November 2013

Im not usually one to write reviews, but as I use them to determine where I stay, I thought I should return the favour!
After reading reviews and speaking to OntheBeach rep, I thought it would be a nice place to stay for me and my children, so between me and my daughter we put are good and bad points together, now this is a nice hotel and perfect if you dont mind being around old spanish guests, not sure if it was the season we went in (November), but we were the only young ones there with children, however it didnt spoil our stay.
I will now list the good and bad points, bare in mind Im fussy too

1- Staff cant really speak English too well, which led to no information (this has prompted me to now learn the language lol)

2- No arcade for kids, just 2 games

3- No fridge in the rooms (had to pay something like 54 euros for 1 week even if your there for only a long weekend)

4- No safe in the room

5- No air con, which could be a killer in real summer

6- No access to the downstairs restaurant if you have a pram or are in a wheelchair, fortunately the kitchen staff accommodated us, by allowing us to use the lift to go to the basement to come through the kitchen into the restaurant

7- No clock anywhere

Now for the good points

1- Very Clean

2- location is brilliant

3- Cheap

4- So friendly

5- Food for H/B is good

6- Quiet rooms

Room Tip: If you have young babies just ask for a quiet room
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank bell260
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review, 7 November 2013
Dear guest,

we are grateful for your evaluation and your commentary.

We are glad to know, that you liked our hotel and
you have spent a good vacation

We have noticed your opinion and your suggestions and we passed this information to the person , who is in charge of your concern.

Our employees will be happy about your positive remarks.

We would be happy to welcome you again in our hotel or in one of the hotels of our hotel chain “ Hoteles Saint Michel” in Mallorca.

Sincerely yours,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
telford
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 November 2013

We stayed in October and did geta great price on the hotel as it was coming to the end of the season. the rooms are small but all you need really. No hairdryer in the room tho which was a pain as i didnt take one with me. The hotel was mostly full with German guests and we found that the food was catered to them. We struggled to eat the food most nights so ate out after the first night. The location of the hotel is ok, it is a short walk down hill and through some side streets before you come out onto the beach front. At night it didnt feel very safe walking back from bars tho as it is poorly lit. Couldnt fault the staff, they were helpful and friendly everytime we spoke to them. As a young couple we found this hotel boring. There was nothing to do on an evening and the average age of the guests were around 65 years. We never used the pool instead went to the beach as the pool is very shaded due to the high rise buildings and is quiet cold. We wouldnt stay here again but if you want a basic hotel thats cheap this is fine

Room Tip: We stayed on the 8th floor with a good sea view :)
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank gemmad12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review, 6 November 2013
Dear guest,

we are grateful for your evaluation and your remark.

We feel sorry to read that the stay in our hotel didn’t come up to your didn’t satisfy your demands, because we use to appreciate a lot the remarks and the suggestions of our guests.

We have taken have noticed your opinion and we passed this information to the person , who is in charge of your affair.

- Our employees

will be happy about your positive remarks.

- Our restaurant offers a big choice on warm and cold dishes, which can be found in the refreshment stall, as well as a big diversity of ( home made) desserts and vegetables. ( While “Show- Cooking” the meal is getting prepared before our guest’s face) ( Not in : MAD, LAG, ALE, RMA, RIS. EUR, TRN, MLU)

We will welcome you again with pleasure in Hoteles Saint Michel

Sincerely yours,


HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tunbridge Wells, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 October 2013

my husband & I have just returned from our holiday(october2013)we stayed at this hotel was very central, staff very friendly room cleaned every day clean sheets & towels everyday, food was good large selection everyday, near a bus stop easy to go to Palma & surrounding places. only critersisiam is television was just for German guests although their was a lot of different tourists staying their , Hotel could do with more imformation about el Arena . maybe bus time tables also maps of Palma . but would recommend this hotel to others thanks for a nice stay

Room Tip: We stayed on the fourth floor rooms no air con but left balcony door open at night everybody also...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Patricia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review, 4 November 2013
Dear guest,

we are grateful for your evaluation and your commentary.

We are happy to know, that you liked our hotel and that you liked our Service and that you enjoyed our meal.


We have taken cognizance your opinion and we passed this information to the person , who is in charge of your concern.

- Our employees

will be happy about your positive remarks.

We would be happy to see you again in our hotel or in one of the hotels of our hotel chain “ Hoteles Saint Michel” in Mallorca.

Sincerely yours,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about HSM Reina del Mar

Property: HSM Reina del Mar
Address: Calle Balears S/N, 07600 El Arenal, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > El Arenal
Amenities:
Bar / Lounge Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #16 of 44 Hotels in El Arenal
Price Range (Based on Average Rates): £
Hotel Class:3 star — HSM Reina del Mar 3*
Number of rooms: 180
Official Description (provided by the hotel):
IN GENERAL: The 3* hotel HSM Reina del Mar offers good quality facilities and service, as well as a lively and cheerful atmosphere. In the summer, it is popular among young people, who choose this hotel for its good price - quality relation, for being situated close to leisure area and attractive nightlife, and also for its proximity to the beach (300 m). The hotel opens from February to November. LOCATION: The hotel HSM Reina del Mar is situated in El Arenal, one of the most popular and visited resorts in Majorca. El Arenal, altogether with Playa de Palma, extends between the municipalities of Palma de Mallorca and Llucmajor and it is 4,5 km long. Its most important features are: its proximity to Palma de Mallorca (16 km) and the airport (9 km); being one of the longest and beautiful beaches in Majorca, its long sea promenade with countless bars, restaurants and shops, is ideal to go by tourist train, by bike or simply walking. The famous area of "Bierstrasse" with its vibrant nightlife is only 1,5 km away from the hotel. Impressive marine park "Palma Aquarium", one of the biggest in Europe, is situated 4 km away from the hotel. The water park "Aquacity" is situated 700 m away. The golf course Golf Son Antem is 7 km away. At its east end there is sports port Club Nautico de S'Arenal (Llucmajor). It is worth mentioning that there is an efficient public bus service to Palma de Mallorca and El Arenal, the bus stop is only 200 m away from the hotel. ROOMS: The hotel offers comfortable double and single rooms decorated with bright and lively colours. All of the rooms include a bathroom, telephone, WIFI (extra charge), satellite TV and balcony. GASTRONOMY: The hotel offers half board or full board meal packages. The air conditioned restaurant offers in buffet style a big selection of hot and cold dishes, a variety of dessert and fruit. Drinks in half board and full board are not included in the price (lunch and dinner). FACILITIES: There is a terrace with a swimming pool for adults, that includes a separate space for children. The pool is surrounded by sunbeds and sunshades. Bar service is available at the pool. Air conditioned bar indoors. Spacious and comfortable air conditioned common areas. CHILDREN: Swimming pool for children. Also baby cots and high chairs are available in the restaurant, at no extra cost. ADITIONAL SERVICES: 24/7 reception. Safety deposit box to rent (at the reception). WIFI in common areas (no extra charge), WIFI in hotel rooms (extra charge), Internet corner (extra charge). Rent a car. We accept the following credit cards: Master Card, Visa. SPORT AND ENTERTAINMENT: Possibility to practice sports in the area, golf courses close by. Live music various times a week. ... more   less 
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Also Known As:
Reina Del Mar Hotel
Reina Del Mar El Arenal
HSM Reina Del Mar Majorca/El Arenal

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