Having stayed in many hotels - anything from a travel lodge to 5* in Singapore I'm afraid this is quite possibly the worst I have stayed in. I shall start with the negatives, I like to finish with positives. Firstly I feel the advertising of this hotel should be a little clearer. My daughter and I stayed 23/7 till 30/7, i'm not sure whether the timing is relevant or not but this hotel is clearly for 18-30yr old Germans on holiday to party ........all night! Maybe we were unlucky with our 'neighbours' on the 6th floor as most of them insisted on shouting across to the other guests in the hotel opposite night after night.
The food in my opinion was on the whole shocking, hot food was either uncooked or warm at best, vegetables well peas and carrots, were tinned and all the meat was laying in fat. Chips and pizza seemed a firm favourite with most guests. The breakfast were marginally better although i didn't feel it was necessary to serve chips. Staffs' English was limited apart from the lady on reception originally from Uk - a very helpful lady. Because of the lack of communication I felt unable to complain about the food as the two 'table clearers' spoke no English at all. Rooms were very clean and towels/linen changed daily. Lack of A/C made it extremely warm in the evenings so we left balcony doors open this helped although it meant we could hear everything going on when neighbours returned at 3 in the morning and although I'm not anti smoking it did mean that next doors smoke blew into our room constantly.
Now for the positives!! A great location for the beach, just a few minutes walk away. Hotel entrance had helpful info with regard to buses to Palma and airport. Wi-fi areas were fine. Overall the hotel and pool area was very clean.
- Official Description (provided by the hotel):
- IN GENERAL: The 3* hotel HSM Reina del Mar offers good quality facilities and service, as well as a lively and cheerful atmosphere. In the summer, it is popular among young people, who choose this hotel for its good price - quality relation, for being situated close to leisure area and attractive nightlife, and also for its proximity to the beach (300 m). The hotel opens from February to November. LOCATION: The hotel HSM Reina del Mar is situated in El Arenal, one of the most popular and visited resorts in Majorca. El Arenal, altogether with Playa de Palma, extends between the municipalities of Palma de Mallorca and Llucmajor and it is 4,5 km long. Its most important features are: its proximity to Palma de Mallorca (16 km) and the airport (9 km); being one of the longest and beautiful beaches in Majorca, its long sea promenade with countless bars, restaurants and shops, is ideal to go by tourist train, by bike or simply walking. The famous area of "Bierstrasse" with its vibrant nightlife is only 1,5 km away from the hotel. Impressive marine park "Palma Aquarium", one of the biggest in Europe, is situated 4 km away from the hotel. The water park "Aquacity" is situated 700 m away. The golf course Golf Son Antem is 7 km away. At its east end there is sports port Club Nautico de S'Arenal (Llucmajor). It is worth mentioning that there is an efficient public bus service to Palma de Mallorca and El Arenal, the bus stop is only 200 m away from the hotel. ROOMS: The hotel offers comfortable double and single rooms decorated with bright and lively colours. All of the rooms include a bathroom, telephone, WIFI (extra charge), satellite TV and balcony. GASTRONOMY: The hotel offers half board or full board meal packages. The air conditioned restaurant offers in buffet style a big selection of hot and cold dishes, a variety of dessert and fruit. Drinks in half board and full board are not included in the price (lunch and dinner). FACILITIES: There is a terrace with a swimming pool for adults, that includes a separate space for children. The pool is surrounded by sunbeds and sunshades. Bar service is available at the pool. Air conditioned bar indoors. Spacious and comfortable air conditioned common areas. CHILDREN: Swimming pool for children. Also baby cots and high chairs are available in the restaurant, at no extra cost. ADITIONAL SERVICES: 24/7 reception. Safety deposit box to rent (at the reception). WIFI in common areas (no extra charge), WIFI in hotel rooms (extra charge), Internet corner (extra charge). Rent a car. We accept the following credit cards: Master Card, Visa. SPORT AND ENTERTAINMENT: Possibility to practice sports in the area, golf courses close by. Live music various times a week. ... more less
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- Also Known As:
- Reina Del Mar Hotel
- Reina Del Mar El Arenal
- HSM Reina Del Mar Majorca/El Arenal