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“Due for refurbishment...”
Review of HSM Son Veri

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HSM Son Veri
Ranked #20 of 44 Hotels in El Arenal
Level Contributor
1 review
“Due for refurbishment...”
Reviewed 7 September 2013 via mobile

Positive: staffs are helpful.
Very close to Aqualand (10minutes walk or less), easy access to other destinations. Supermarkets, cash machine just metres away.

Negatives:
The hotel needs refurbishment, very 80's style, including furnitures bed linens- everything.
Cleanliness wasnt remarkable, floor hasnt been moped daily, couple of times they forgot to finish making beds.
Food- im not fuss, i like try new things. But really, this wasnt my cup of tea. One evening we had kind of bolognese with mince meat, next morning the leftover has been fried under eggs... And this wasnt a one occasion.
They tried to make variety of food, but if it was fish- was full of fishbone- nearly impossible to eat.
Chicken wasnt grilled properly, lamb was very fatty.
Breakfast wasnt too bad, fried eggs was a good choice to eat (if it wasnt fried with yesterdays leftover), salami was a cheap tastless one, we had croissant twice a week, bacon once. U could choose biscuits, cornflakes, boiled eggs, cheese or salami, these were standards daily. Coffee was good.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnitaDi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Son Veri, responded to this review, 11 September 2013
Dear guest,

Thank you for your evaluation and your commentary.

We have noticed your opinion and your suggestions and we passed this information to the person , who is in charge of your concern.

We would be happy to welcome you again in our hotel or in one of the hotels of our hotel chain “ Hoteles Saint Michel” in Mallorca.

Sincerely yours,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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217 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
1 review
Reviewed 5 September 2013

I was very worried about this hotel after I read the reviews. Surprisingly it turned out to be very good value. I was travelling with my young daughter and was worried it might not be safe. It was quite noisy two nights but we where in a room next to some young lads. Holiday makers and staff where friendly and helpful. The food was basic. Although we wouldn't return here we had a lovely holiday but would visit another part of Majorca next time. Only warning i have is beach is down a very steep hill not good if you have any walking problems.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vicwit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Son Veri, responded to this review, 6 September 2013
Dear guest,

we are grateful for your evaluation and your commentary.

We are glad to know, that you liked our hotel and its location and that
you have spent a good vacation

We have noticed your opinion and your suggestions and we passed this information to the person , who is in charge of your concern.

Our employees will be happy about your positive remarks.

We would be happy to welcome you again in our hotel or in one of the hotels of our hotel chain “ Hoteles Saint Michel” in Mallorca.

Sincerely yours,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bridgend, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 September 2013

after reading the previous reviews was a little sceptical , I cant see why they given bad reviews rooms cleaned daily fresh towels , clean and tidy and staff always friendly and helpful, good range of food available had a great time . big thank you :)

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank caron122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Son Veri, responded to this review, 5 September 2013
Dear guest,

we are grateful for your evaluation and your commentary.

We are glad to know, that you liked our hotel and its location and that
you have spent a good vacation

We have noticed your opinion and your suggestions and we passed this information to the person , who is in charge of your concern.

Our employees will be happy about your positive remarks.

We would be happy to welcome you again in our hotel or in one of the hotels of our hotel chain “ Hoteles Saint Michel” in Mallorca.

Sincerely yours,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 September 2013

It was a great stay! Very local around 8 mins to the beach and very close to the water park. The beach is beautiful particularly further up on it. Their are buses to palma which come around every 20 minutes and the stop is right outside the hotel.The pool is clean and very busy around the area. I and my family stayed a week and their was a sort of disco evening for two of the seven nights which were fun. We came across many different races and quite a few British stayed there like myself. The staff are friendly, the rooms are cleaned everyday and are quite standard, the breakfast is not so nice but dinner was lovely. The rooms are quite hot and from my floor ( 5th) their was a nice view over the resort and above the pool. Overall, well worth your money!

Room Tip: The central floors have the best views.
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Khairah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Son Veri, responded to this review, 5 September 2013
Dear guest,

we are grateful for your evaluation and your commentary.

We are glad to know, that you liked our hotel and its location and that
you have spent a good vacation

We have noticed your opinion and your suggestions and we passed this information to the person , who is in charge of your concern.

Our employees will be happy about your positive remarks.

We would be happy to welcome you again in our hotel or in one of the hotels of our hotel chain “ Hoteles Saint Michel” in Mallorca.

Sincerely yours,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malta
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 29 August 2013

rooms cleaned every day , clean beds ,bedding, comfortable , good choice food , polite helpful staff, near to gorgeous clean beach , shops etc, clean resort , not noisy , transfer time around 15 mins, read reveiws before leaving for holiday so went open minded ,would return ,popular with Germans & Dutch ,not a problem,a few English sports bars if you need to catch up on Football ect back home ,admitadly hotel 'a bit tired' but to be honest if your'e out all day & evening its fine as its clean , the food's good ,a good base , stayed for 1 wk with boyfriend ,we both had a lovely holiday ,no problems .

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Angela G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Son Veri, responded to this review, 2 September 2013
Dear guest,

we are grateful for your evaluation and your commentary.

We are glad to know, that you liked our hotel and its location and that
you have spent a good vacation

We have noticed your opinion and your suggestions and we passed this information to the person , who is in charge of your concern.

Our employees will be happy about your positive remarks.

We would be happy to welcome you again in our hotel or in one of the hotels of our hotel chain “ Hoteles Saint Michel” in Mallorca.

Sincerely yours,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 August 2013

Got sent here from ice lolly site and I am sure they was on commission. Not what I wanted or expected. The door to our room would not shut , but that was common in the hotel. you had to lock it with a key. Got robbed the 2nd evening there.. Hotel door was kicked in..went to dinner was gone 30 minutes and found a guy fixing my door.. Spent the next 3 hours at the police station..had money phone aftershave shoes earphones stolen. hotel said they was going to pay out on insurance but still have not heard from them. The staff was pleasant for a 2 star hotel the food was fine. It is a very German part of Mallorca. And apparently crime is an issue.. Keep all goods locked safely away... I am still waiting on hearing from their insurance...weather was beautiful beach lovely..

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Osheamagz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Son Veri, responded to this review, 30 August 2013
Dear Customer,

Thank you for your comments. We are really sorry to hear that our hotel was not like you have expected and apologize for the circumstances you mentioned. We forwarded your comments to our department of quality to improve our service.

HSM Saint Michel has got 19 hotels with different categories all around Mallorca. We would be happy to welcome you in one of them.

Kind regards
HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Dunfermline, United Kingdom
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common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 August 2013

I have just returned from holidaying for a week in this hotel. I found all the staff very polite and helpful, food was buffet style which was good, because you could take what you liked, there was plenty to go around, staff kept filling up empty trays of food. Staff acknowledged you every time they saw you no matter what time of day or night..The bed was very clean and comfortable, maid serviced it daily but no air conditioning made it hot at night. Only thing was no entertainment at night and to go out you had to travel long distances for entertainment, Which was not practical for a single traveler. but however this is a two star hotel and has everything else needed for an enjoyable holiday. Good room, Friendly staff,. Good food. Pool was nice cleaned everyday, plenty loungers and chairs, Good balcony's. I visited from 18th to the 25th August 2013.and Weather was fabulous and very hot I thoroughly enjoyed my holiday and would return in future. Patricia Anne Gray. Scotland

Room Tip: My single room was at the end of row on second floor, this was a nice room but being close above bar...
See more room tips
  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank patricia g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Son Veri, responded to this review, 27 August 2013
Dear Guest,

Thank you for your nice comments. We are glad to know that our staff has treated you so well and that you liked our hotel. We will inform our quality department about your suggestions and would be happy to welcome you back in one of our 19 HSM Saint Michel hotels in Mallorca.

See you next time in HSM Saint Michel!

Your HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about HSM Son Veri

Property: HSM Son Veri
Address: Avenida Europa 3, 07600 El Arenal, Majorca, Spain (Formerly Hotel HSM Reina Isabel)
Region: Spain > Balearic Islands > Majorca > El Arenal
Amenities:
Bar / Lounge Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #20 of 44 Hotels in El Arenal
Price Range (Based on Average Rates): £
Hotel Class:3 star — HSM Son Veri 3*
Number of rooms: 180
Official Description (provided by the hotel):
This Sunday 18/09/16 we say goodbye to HSM Reina Isabel to welcome HSM Son Veri*** after conducting a comprehensive reform of the hotel. It will offer a new chill out concept of accommodation, in a modern and elegant atmosphere, only few steps away from the beach and the leisure and entertainment centre of El Arenal. It will have two swimming pools and one in the attic with great views of the sea and the forest. Next opening in June 2017. ... more   less 
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Also Known As:
Reina Isabel El Arenal
Reina Isabel Hotel El Arenal
HSM Son Veri Majorca/El Arenal

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