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“Nice Hotel but....”
Review of Ipanema Park

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Ipanema Park
Ranked #13 of 44 Hotels in El Arenal
Reviewed 16 July 2014

Good and bad. The hotel is nice. We had two rooms in the Park Hotel, the rooms had been refurbished, so looked great, were comfortable, clean had air con, flat screen tv (only 1 English channel BBC world news and picture very fuzzy). Pool area was nice, very clean, plenty of sun loungers, no parasols but you could follow the shade around the pool if there was an available sunbed. Meals weren't great OK if you like nothing but salad or chips, only one meat per night e.g. sliced beef or turkey slices and fish (all usually cold) so not a lot of choice at all unfortunately. All inc did have a good selection of drinks including bottled such as fresh orange, milkshakes, plenty of cocktails, also included ice creams like cornettos, crisps, so you seemed to get more than in other hotels. The staff all worked very hard and remained calm and pleasant with a very difficult, unpleasant clientele. Wifi 15 euros for a week.

Not so good - when we first arrived our rooms were not ready at 12.00 midday so we were told to go away and come back later...not easy to do with 4 cases. Would of been nice to have the all inclusive bands put on and be given the option to get a drink from the bar (which other hotels tend to do when you arrive early), go away come back in an hour and a half is not what you want to hear after hours of travelling. The hotel seems to cater for school trips/camps. There were swarms of teenagers there with a couple of adults. Most apparent at meal times when they repeatedly pushed in front of you 10/20 strong. They literally just walked in grabbed a plate and went straight to what they wanted pushing people out of the way...by the time they finished you had to wait a good 15/20 minutes for trays to be refilled...we started going an hour after meal times started, they start at 7.00pm so we went at 8.00pm to be able to sit down and get something to eat! They never took the stairs which meant that you couldn't get in the lift even when you were trying to get your cases to your room. They seemed to be out most of the day but when they got back they completely took over the pool area, kicking balls (hitting people in the head is apparently funny to them), all playing very loud music so had about 7 different lots of music blaring out at us, don't know which country they were from but it made our holiday the holiday from hell! Unfortunately it doesn't stop there, the hotel has a taxi rank out front and a nightclub next door but one! NOISE is horrendous, at all hours especially from mid night to around 4.30am! Resort is pretty much the German Magaluf. Full of young very loud Germans and Dutch. Pouring out of the club into the hotel or into taxis all shouting at top of their voices, yelling to each other from their balconies, throwing things to one another all through the night...early hours. The walls seem to be paper thin you can literally hear all of those around you at all hours...ear plugs couldn't even keep the noise out. Beach was standing room only between the hungover bodies that never seemed to move.

The hotel needs to decide who they want to cater for, being stuck in the middle of a school camp is not what I consider a holiday...or in the very least keep some control of the kids on camp at the pool and during meal times.

Can't recommend the hotel and wouldn't recommend the resort....unless you are a group of 18 to 25's wanting a youth hostel feel then it may be exactly what you are looking for.

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
4  Thank YaarkshireClan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IpanemaHoteles, Community Manager at Ipanema Park, responded to this reviewResponded 20 July 2014

Dear customer,

Thank you for your review. We are pleased that enjoyed the pool, rooms, staff and our 'All Inclusive'. Our hotel welcomes all types of clients from young people to families.We apologize for any inconvenience that may cause other customers.

Regards

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97 - 103 of 479 reviews

Reviewed 8 July 2014

Myself,my wife and our eldest son had a 5 night stay at the Ipanema Beach (16th.June). Our bedrooms were of a good standard and nicely decorated,the rooms had flat screen tv's but no remotes,i assume you would have to pay for them at reception but as we were on holiday a tv is not a priority. On our first 2 days we had to take our meals at The Ipanema Park and then after that the restaurant was open in our hotel. Both restaurants were very pleasant and there was always a good choice of food on offer,we were all inclusive and found the selection of food and drinks acceptable. We found the staff polite and friendly, but at certain times in the bars extra staff would have made a big difference.The poolside beds at The Ipanema Beach were not very comfortable but as you could use the facilities at The Ipanema Park we just went there and found the sun beds much more comfortable.Now for the bad points.We picked the wrong 5 days in June for our break, the hotel was overrun by Spanish teenagers who were noisy,impolite and just downright rude (even to the hotel staff) this was compounded with the arrival of groups of Germans who added to the rowdiness. Most of the noise was between the hours of midnight and 4am.(shouting,banging of doors running up and down landings) and the bad thing was that the hotel management did not take any action to abate the problem. The beach at El Arenal was lovely except at the end of the day when the rubbish was just left by the hundreds of people who dont know what a bin looks like,how the place was cleaned overnight to such a high standard i will never know but all credit to the workers who do the cleaning up.All in all what should have been a relaxing week was anything but.Would we return,i think not.

Room Tip: Our room 218 overlooked the main road between the two hotels,room was nice but to much passing noise...
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  • Stayed: June 2014, travelled with family
    • Sleep Quality
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1  Thank trevoryellow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IpanemaHoteles, Community Manager at Ipanema Park, responded to this reviewResponded 20 July 2014

Dear customer,

Thank you for share your opinion on TripAdvisor and for choosing us for your holidays. We like to know that you enjoy our hotel. Sorry you could not rest because of the noise but we assure you that we did everything possible. Hope to see you here again. You can follow our news on Facebook.

Kind regards

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Reviewed 29 June 2014

We had a 4 night break staying in the Ipanema Park Hotel, 1 of 2 Ipanema Hotels in the same street.
Firstly, the room we had, on the 5th floor, was very modern and adequately sized. It also had air conditioning. We had a view of the street which wasn't great. Not all rooms are of this standard so please request them.
There is only 1 restaurant in both of the hotels which is a little disappointing as you can't have snacks for lunch by the poolside bar. You have to go and eat inside the restaurant. For an all inclusive hotel, the food is good and what you would expect for a buffet all inclusive. A bonus is the wine as they give you a whole bottle of wine and not poured from pumps so you know what you are drinking.
The poolside bars are good in both hotels and the drinks available on all inclusive are great.
Both pools are good and had plenty of beds, however, we were there during a period of time where there were lots of young people about and they were a bit of a pain. Not the the hotels fault although from time to time I think they could have had a word about their behaviour around the pool when they started playing football across the swimming pool. This is not a hotel for families, in fact, the resort of el arenal is the equivalent of magalluf I imagine for foreign people. The resort is very multi national. It's not a typical Majorcan resort and I wouldn't return.

Stayed: June 2014, travelled as a couple
4  Thank Adam H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IpanemaHoteles, Community Manager at Ipanema Park, responded to this reviewResponded 7 July 2014

Dear Adam,

Thanks for your feedback. We take note about your comments to improve our services. We hope you change your mind and return back to our hotel.

Regards

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Reviewed 23 June 2014

We spent a week in this hotel in June 2014. It's an absolutely mediocre hotel with an ok staff. The location is ok as the area is preety developped.
The food in the retaurant is so-so. Breakfasts are tasteless with a very small selection of fruit, cheeses and ham. Dinners depend on the day of the week - sometimes they are quite yummy with a choice of ok paella, French fries, vgetables, Fish, cheeses and fruit; sometimes the selection is scares and uneatable. The bread is always fresh and nice.
The beds are just ok, unfortunately, it seems like all the king-size beds are just compiled of 2 separate one which are constantly drifting apart.
The sound isolation is poor, so, if your neighbours are even just watching tv, you hear what they are watching. TVs are a separate topic. In our room it didn't work and, since we really didn't need it, we didn't raise the question. However, some other guests complained at the reception about the same problem.
In the second part of our stay the hotel was flooded with Spanish teens who were pretty noisy. Once we had to talk to the reception at about 4 a.m. as they were creating lots of noise around the swimming pool. To our luck, the hotel staff managed to calm them down.
Also, we were very surprised that the hotel doesn't provide its guests with beach towels (usually I got them in all the Spanish hotels).
Overall, for that price and if consider it as just a place to sleep, it's ok.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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5  Thank Anastasia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IpanemaHoteles, Community Manager at Ipanema Park, responded to this reviewResponded 29 June 2014

Dear customer,

Thank you for your review and for choosing us for your vacation. We take note about your comments to improve our services. Hope to see you around here again. Remember you can book directly on our website with the best price. You can follow our news through our Facebook.

Regards

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Reviewed 21 June 2014

The receptionists are not helpful at all. They are very rude. There is no way to get any help from them.
There is no cleaning in the room, the cleaning woman is a psychopath. She starts banging on the door at 8 am, and repeats it until we finally got out and tell her not to do it. And then she did not clean and did not change the towels.
The place itself is very noisy, the beds are uncomfortable. You can remove the old matrasses and sleep on the slats in order to get some sleep at all.
Oh yes. The room was sold with a safe but on the spot they charge for it. Very smart.

Room Tip: Avoid. Read reviews and find a place where there is a minimum standard of service.
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  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank idontgetthis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IpanemaHoteles, Community Manager at Ipanema Park, responded to this reviewResponded 29 June 2014

Dear customer,

Thanks for your feedback. We will inform human sources responsible about your comments of the staff. We recommend if you have any problem in the hotel to inform it during your stay to the head of reception in order to try to give you a solution at the spot.

Regards

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Reviewed 27 May 2014

We've spent 10 days there and it was a ultra-last-minute price which was fine for this hotel. The hotel itself looks good, the room was not too pretty but ok and clean which is more important for me. The food was ok, on some days even excellent and the staff was kind (for example we've arrived after the dinner but they let us in still so we could eat).
The location of the hotel is very good, there is a bus stop just behind the hotel - the buses takes you to Mallorca city or to the airport or to several other locations. There is a water park also like 10 min walk and a public beach approx 6 min walk - but if you like scuba diving and rocky shores you can find very good places with 10-15 min walk. If you walk along the shore (up to 1,5 hours) you can find various nice places for scuba diving and (sun)bathing.
All together we had a very-very good time on the island (we've also rented a car for a few days to explore the island).
The nights were very vaporous, so don't let your towels/clothes outside for the night - they gonna be more wet then they were before. :)))))

  • Stayed: October 2013, travelled as a couple
    • Value
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2  Thank Viktoria T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IpanemaHoteles, Community Manager at Ipanema Park, responded to this reviewResponded 1 June 2014

Dear Viktoria,

Thank you for share your opinion on TripAdvisor. We like to know that you enjoy our hotel. Hope to see you here again soon. You can follow our news on Facebook.

Regards,

Report response as inappropriate
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Reviewed 18 April 2014

It was back in 2007 (pretty long ago though) when we were there, but this was my worst hotel experience ever. We were located in a room, which was seemingly some 5 meters above the street level, however the balconies are easily accessible from the other side of the hotel.
No one mentioned to close the doors of the balcony because robbers are plundering the tourists. The clerk refused to provide access to the safe in the room on our arrivel around 11 p.m. because they are not keeping any cash at the reception after 10 pm and they can not handle the 1 EUR deposit fee for the safe. Yes, this was the reason! Ridicoulus. What a coincidence also, that the air conditioning was abosultely not working in 30 degrees at night, so we made the mistake to leave the balcony door open - which I repeat was many meters above the street level, so you felt absolutely in safe there. After the robbing the hotel staff was absolutely unhelpful, they refused to call the police or do anything at all, we had to arrange everything by ourselves with the police, Of course nothing happened, the stuff and money was gone for ever. Besides this "event" the room was dirty, the cleaning happened occasionally, the food was awful, I strongly avoid this thing called 'hotel'. Mallorca is on the other hand a wonderful and thriving place, where you can have a really good time if you choose the proper accomodation.

  • Stayed: May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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10  Thank Tamás F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IpanemaHoteles, Community Manager at Ipanema Park, responded to this reviewResponded 29 April 2014

Dear Customer,

We deeply regret the incident you mention. This fact happened many years ago. We have taken note of this incident and has not since been repeated. Sorry for the inconvenience

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ipanema Park

Address: Calle Antoni Maria Alcover 11, 07600 El Arenal, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > El Arenal
Amenities:
Bar / Lounge Free Breakfast Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #13 of 44 Hotels in El Arenal
Price Range: £34 - £105 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ipanema Park 3*
Number of rooms: 210
Reservation Options:
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Also Known As:
Ipanema Park El Arenal
Ipanema Park Majorca/El Arenal

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