We arrived late as our flight was delayed. We had called our agency to inform the hotel of this earlier in the day. When we got to the hotel we were told there was a "problem" with our room. We were given no explanation then or the next day when we went to try and see if the "problem" had resolved itself.
We were sent to a hotel up the road. Had to walk there, ok, not far but far enough in the dark carrying bags. This hotel was the Torre azul which, if you look on trip advisor scores poorly and is not no 1 in Arenal but no 23.
The reception staff were unhelpful and could not have cared less. There attitude was to take it up with our agency.
I would not book at this hotel again. This was not high season either and as I noted we called the hotel to tell them we would be late.
- Official Description (provided by the hotel):
- Elegance you can afford.Opened in May 2010. Located at 350 metres from the beach of Arenal and 11 Km from the capital, Palma. There’s a wide offer of leisure in the vicinity. The bedrooms have a fully-equipped bathroom, satellite TV, telephone and air-conditioning. A large salon bar with leisure areas and a swimming pool will make your holidays unforgettable. ... more less
- Reservation Options:
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- Also Known As:
- Olimpo Hotel El Arenal
- Mediterranean Bay Hotel Majorca/El Arenal