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“Contradictory reports” 4 of 5 bubbles
Review of Hotel Torre Azul & Spa

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Hotel Torre Azul & Spa
Ranked #8 of 48 Hotels in El Arenal
St Austell, United Kingdom
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Contradictory reports”
4 of 5 bubbles Reviewed 4 May 2014

Booked this on chance but noted poor reviews. In fact we found the hotel to be excellent. Well placed, comfortable accommodation, very friendly and helpful Staff who were receptive to my poor Spanish!
Breakfast was excellent but dinner set to German/English times so that if you went at or after 2100 hours, the available choice was poor and cool.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank pbs777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FergusTorreAzul, Director de Relaciones Públicas at Hotel Torre Azul & Spa, responded to this review, 18 May 2014
Dear pbs777,

We thank you for taking time to share your opinion about our hotel, all the comments help us to improve our services.

We always try to do our best to make your holidays the best experience, so we are glad to see you appreciate our hospitality.

We are looking forward to welcoming you soon back again,

Management FERGUS Style Torre Azul & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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300 reviews from our community

Traveller rating
    76
    103
    61
    27
    33
See reviews for
28
175
15
4
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 1 May 2014

First time at this hotel,could not fault it
Super clean,lovely room,fantastic
Food
And the staff went that extra mile to help, always smiling and attentive
Wished we had booked 2weeks
Will return soon

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank 13JoseLuis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FergusTorreAzul, Director de Relaciones Públicas at Hotel Torre Azul & Spa, responded to this review, 2 May 2014
Dear 13JoseLuis,

It´s great to read that you enjoyed your holiday in our hotel as it is our daily aim to provide a great stay for all of our guests.
Thank you for your compliments regarding the friendly service that you received throughout your stay, I will share your review with the rest of the staff.

We hope to have the pleasure of welcoming you again in the near future,

Management FERGUS Style Torre Azul & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 bubbles Reviewed 26 February 2014 via mobile

Just over 1 week before our arrival at this hotel, they have contacted us saying that due to a lack of bookings they are cancelling our reservation. We have had this holiday booked for approx 2 months. We will not be back!

Stayed February 2014, travelled as a couple
Helpful?
4 Thank Bongo1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fergus_Hotels, Director de Relaciones Públicas at Hotel Torre Azul & Spa, responded to this review, 28 March 2014
Dear Bongo1966,

We would like to apologize for any miscommunication which occurred in your booking proces.
Due to unforeseen circumstances we had to prospone our opening date, to our clients affected we offered an equal alternative in the immediate surroundings.

We understand that this may have caused inconviences and for that we are truly sorry.

Kind regards,
Management Fergus Style Torre Azul
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Hotel Torre Azul & Spa

Property: Hotel Torre Azul & Spa
Address: Calle Sant Bartomeu 24, 07600 El Arenal, Majorca, Spain (Formerly FERGUS Style Torre Azul SPA)
Region: Spain > Balearic Islands > Majorca > El Arenal
Amenities:
Bar / Lounge Restaurant Spa Swimming Pool
Hotel Style:
Ranked #8 of 48 Hotels in El Arenal
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Torre Azul & Spa 4*
Number of rooms: 133
Reservation Options:
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Also Known As:
Torre Azul Hotel El Arenal
Hotel Torre Azul & Spa Majorca/El Arenal

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