We booked a 2 night weekend stay here as it appeared to be only one of a few 4* rated hotels avaialable in Arenal - the hope being we would have a lovely comfortable room with everything you expect in Spanish 4*. How wrong we were... Arriving at the hotel, there was no rush to greet us and then our booking couldn't be found!! After a lot of messing around checking emails etc... They found it. Then, we were told to walk down 2 flights of stairs with our luggage as no lift available (i had a back injury so just what i needed), which felt like a basement garage. On opening the room door, there was a very strong smell of damp which i cannot stand. Usually we would just leave the balcony doors open and let the air circulate, however - there was a walkway to the back door of the kitchens directly outside our room so for security this was a no go.
The view of the kitchen back entrance really was not acceptable imo - this room felt like staff quarters not for a paying guest. To top it off - the fridge had been removed from the room which not only left an ugly looking gap but you do expect a fridge in a 4* hotel!
We had breakfast on the first morning but nothing to write home about, it was ok.
We tried to request a razor from reception but the girl did not speak english so it was not understood. When we got home, all i could smell was damp from the clothes hanging in the wardrobe. All in all would not recommend this hotel. Location is ok but i saw better hotels in resort. Perhaps if we had had a better room on a higher floor things may have felt better but we left feeling ripped off.
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- Also Known As:
- Torre Azul Hotel El Arenal
- Hotel Torre Azul & Spa - Adults Only Majorca/El Arenal