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Reviewed 4 weeks ago

In keeping with many of the previous reviews , I must point out to potential travellers that this resort has become a bit like the 'The Magalluf for Germans' (I was here 25 years ago, and it was nothing like it is now) However , there are many, many, plus points I'd like to also point out , that might just sway you back in favour of going :-
Hotel - Is relatively modern in style, and kept very clean and tidy. All staff (reception, dining, cleaning, bar) work extremely hard . Rooms are spacious with a decent balcony (though not much of a view) Large bathroom with walk-in shower , and hairdryer.
Food - We found the standard to be pretty good - plentiful, fresh, and varied . Restaurant can get a bit busy at times (some of the younger folk tend to move around in large groups - if 2 or 3 groups come in at the same time, it's a bit of a tsunami !)
Facilities - Lovely pools , especially the rooftop one (no bar up there though) . Bar in lower pool is OK , as is the one on the ground floor which opens up at night. Entertainment is pretty low key (bit of bingo, karaoke, singer etc)
Surrounding area - The immediate vicinity is not much to look at , but you don't have to go far to find what you're after - go down to the (lovely) beach, turn right and you will quickly find yourself in a 'blitzkreig' of large groups of German guys in the same T-Shirts drinking lots of beer inside or outside of German pubs singing German Songs.......whereas , if you go down to the beach and turn left you will find a different world - a beautiful marina , and beyond that some the most stunning beaches/coves you could ever hope to find . There's also some nice bars and restaurants to that side. It's up to you , but you can guess which direction we went most times !

Room Tip: rooms to the side or back would be quieter
  • Stayed: June 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank tattie_boagle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bayhotels15, Director de Relaciones con Clientes at Hotel Caribbean Bay, responded to this reviewResponded 3 weeks ago

Dear guest,

Thank you so much for taking the time to share your thoughts based on your holiday experience at our hotel.

We are excited to be so positively qualified by our cleaning service, it is for us a factor of vital importance and nothing is more pleasing to us than seeing our work reflected in the good impressions of our guests.

We are also pleased to read that you found our staff friendly - all the teams consistently strive to provide the highest standards so they will be very happy with your comments.

As you have well said, our gastronomic offer varies continuously to satisfy all our visitors. Our kitchen team strives daily to prepare tasty dishes with aim to please them.

We are pleased to know that the assigned room met your expectations. Our rooms have been designed in a functional way to offer our clients what they need during their stay.

We are glad that you have enjoyed our excellent location, close to the beach of Palma, which as you will have seen is impressive both for its wide extension and for its pleasant walk.

We are really pleased that your stay was so satisfactory and we hope to be able to welcome you back here soon.

Best wishes, The whole team at Caribbean Bay Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

This hotel is suited to people who have no respect for other guests drunk, noisy at all hours of the day and night Allowed to bring in cheap beer from the supermarket across the road and drink in the bar area. Only 1 bar open at a time pool bar 10.30am until 7pm then reception bar 7-midnight. Pool bar on first floor so drinks alcoholic or soft had to be carried up and down the stairs or in the lift, floors were very wet. rooms were small and had bugs in the bathroom, balcony very small and looked out onto a back street with delapidated garages and buildings.We were told that English people should not go there as it was a hotel more suited to Germans and dutch people who just wanted to get drunk and use claxtons and megaphones to make sure people new they were there took over the roof top pool.Had to use microwave to warm up the food, pool side snacks only served 4-6 and were the same every day cold hot dogs and dried up ham toasties brought up on trays.Staff OK very helpful when asked but working under bad conditions Only go if you want to get drunk and be a nuisance to other people.We were told it was 100mtrs. to the beach more like 1/2 mile down a hill then back up the hill. Will never return to Majorca again.

Stayed: May 2018
2  Thank cruiser1242
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bayhotels15, Director de Relaciones con Clientes at Hotel Caribbean Bay, responded to this reviewResponded 3 weeks ago

Dear guest,

Thank you for taking the time to share your feedback with us.

We are thrilled to read your positive comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.

Our rooms have been designed in a functional way to offer our clients what they need during their stay. We are sorry that the size has not been of your complete pleasure, but we are sure that you have been comfortable.

In our hotel, rest is just as important as fun, because of this we always ensure a pleasant rest while we like for those who wish so to enjoy lively evenings. It would have been very useful if you would have directed yourself to our reception staff reporting on the event you are commenting on, so they would have taken measures in situ and solved this discomfort that has been caused. We would have loved to ensure your rest during your vacation.

We are sorry that the location of our hotel has not met up with your expectations, and we are sorry to tell you that it surprises us since it has Palma beach only 100 meters away and they are also close to the leisure area, but anyway we hope that if you did not like the location of our Caribbean Bay, you give us an opportunity to any of our MLL hotels, located in different areas of Palma beach and Major Cove.

We hope you will give us the opportunity to serve you again on your next visit to our hotel.

Warmest regards, The whole team at Caribbean Bay Hotel.

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Reviewed 4 weeks ago

On arrival staff were friendly and helpful and rooms were basic but clean. The location of the hotel was good and only 5 minutes from the beach, however the resort of El Arenal is more of a German version of Magaluf, packed with 16 - 25 year old partiers. So don't expect any sleep! My Girlfriend and I were woken up each night like clockwork at around 4 am by the returning partiers. not to mention them throwing various tables and chairs off of their balconies onto the street and buildings below.

The hotel itself was more like a German youth hostel, with very very basic food. We survived on pasta and chips as we didn't trust the grey/brown chicken nuggets, and unidentifiable meats. There was also a lack of vegetarian options and no vegan options other than fruit. The bar staff were helpful and spoke english well, but only one member of staff on the night bar meant queueing for 10 minutes even though the member of staff worked fast!

The hotel did charge a tourist tax of 30 Euros for myself and my girlfriend. The hotel also offers a safe at a charge of 20 Euros then a 20 Euro deposit, ridiculous! The wifi is an added extra also costing around 20 Euros for the week. The TV had 2 english channels that were stock exchange so don't expect much! Sun loungers on the beach cost 8 Euros for the day but prepared to be bombarded by lucky lucky people trying to sell items and drugs!

One member of staff made staying at the hotel bearable, the lovely Soni was an excellent entertainer and definitely deserves a pay rise/promotion!

Overall, we went to the hotel with low expectations but were still disappointed and will not be returning!

  • Stayed: June 2018, travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank holmesollie5156
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bayhotels15, Director de Relaciones con Clientes at Hotel Caribbean Bay, responded to this reviewResponded 4 weeks ago

Dear guest,
Thank you so much for taking the time to share your thoughts based on your holiday experience at our hotel.
We are glad that you have enjoyed our excellent location, close to the beach of Palma, which as you will have seen is impressive both for its wide extension and for its pleasant walk.

It is a pleasure for us that you highlighted our animation team, especially Sonia. We have great professionals who manage with their work to make all our customers have fun and enjoy their stay with us. Your kind words will be transferred to our colleagues.
In our hotel, rest is just as important as fun, because of this we always ensure a pleasant rest while we like for those who wish so to enjoy lively evenings. It would have been very useful if you would have directed yourself to our reception staff reporting on the event you are commenting on, so they would have taken measures in situ and solved this discomfort that has been caused. We would have loved to ensure your rest during your vacation.

In reference to our Wi-Fi service, the service is free for bookings processed from the website of our establishment. Sorry we cannot give the option at this time for reservations from other platforms.
Again, we apologize that we fell a little short of your expectations and very much hope you will honor us with another opportunity to serve you and your family better in the not too distant future.
Yours Sincerely, The whole team at Caribbean Bay Hotel.

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Reviewed 14 June 2018 via mobile

Came here for a four night break in the sun with friends. We were travelling in a group of 14 (12 adults 2 small children). Hotel rooms were a bit dated but clean and tidy. We did have some odour from the bathroom but it appeared to be caused by a faulty shower curtain, leading to the bathroom door becoming damp.

The common areas were clean and tidy, the animation staff tried very hard to get people involved in activities and the food was excellent. Lots of choice and lovely and fresh. There never seemed to be any issue around things running out or finding anywhere to sit.

Reception were multilingual and very helpful and all staff were friendly and courteous.

The pool on the lower level was lovely. A bit refreshing in terms of temp but the outside area was kept very clean and tidy and the bar man, was brill! He worked his socks off and always had a smile.

All in all, a great place to lay your head at night, after a day relaxing around the pool.

Stayed: May 2018, travelled with friends
Thank Rhodesys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bayhotels15, Director de Relaciones con Clientes at Hotel Caribbean Bay, responded to this reviewResponded 4 weeks ago

Dear guest,
Thank you for taking the time to write your kind review we really appreciate it!
We are excited to be so positively qualified by our cleaning service, it is for us a factor of vital importance and nothing is more pleasing to us than seeing our work reflected in the good impressions of our guests.

We are very satisfied with your comment about our gastronomic offer. Our chefs, every day, put all their effort into pampering our guests with new culinary options.

We are thrilled to read your positive comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.

Regarding the room, we are sorry for the incident and we highly recommend when something like this happens to tell our staff immediately so they can provide a solution in situ.

Once again, thank you for your visit; we hope that you had a pleasant journey back home and we look forward to welcoming you again at your earliest convenience.
Warmest Regards, The whole team at Caribbean Bay Hotel.

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Reviewed 10 June 2018 via mobile

I stayed for 4 nights at this hotel. The hotel itself looks nice and welcoming from outside. The first thing I want to say is that the staff are brilliant. It’s apparent they are short staffed (only one person serving in night bar which could take a while) but they were always so friendly.

The rooms are clean for the most part. When I arrived, my room hadn’t been dusted and there was no batteries in the tv remote. The balconies are so close to each other, practically shared so don’t expect privacy.

Both pool areas are nice and the deck chairs are comfortable. The sun stays at the far side of pool deck 1 for the whole day, and all day on the roof pool. That area up on the roof isn’t manned so be aware of people leaving rubbish around and getting a whiff of something illegal every now and then!

My biggest issue with this hotel was the type of guests. Some I wouldn’t believe were actually 18, and as a 30 year old I felt ancient! It’s full of youngsters who have no respect for anyone and are clearly only there for a party. The hotel just lets them. That’s fine if that’s the type of hotel they want to be, but I certainly wasn’t prepared for 4 nights of barely no sleep. The youngsters often threw things from balconies to the street below which is a huge problem. The streets quite narrow and that could really hurt someone if it was thrown from a distance.

There’s 2 pools but only 1 bar. If you’re on top floor you’ve to travel down 9 floors for a drink. The elevators during busy times take forever! The drinks themselves are ok, cocktails weren’t great and frozen cocktails don’t start until later in the year I was told. The beers palettable but there’s no sparkling wine and the wine on tap tastes very metallic!

The food for the most part was fine. There was always a selection of fruit and veg and bread. I mostly enjoyed the snacks on pool deck 1 in the afternoon.

Location is ideal. Bus stop across the road takes you to palma in 40 minutes and the beach was a 5 minute walk away.

My stay wasn’t ideal but if they could get away from the youth hostel vibe, I think I would consider returning. They were what spoiled it for me.

Stayed: June 2018, travelled solo
2  Thank Jenna R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bayhotels15, Director de Relaciones con Clientes at Hotel Caribbean Bay, responded to this reviewResponded 12 June 2018

Dear Jenna,

Thank you so much for taking the time to share your thoughts based on your holiday experience at our hotel.

We are also to read that you found our staff friendly - all the teams consistently strive to provide the highest standards so they will be very happy with your comments.

We are glad that you have enjoyed our excellent location, close to the beach of Palma, which as you will have seen is impressive both for its wide extension and for its pleasant walk.

In our hotel, rest is just as important as fun, because of this we always ensure a pleasant rest while we like for those who wish so to enjoy lively evenings. It would have been very useful if you would have directed yourself to our reception staff reporting on the event you are commenting on, so they would have taken measures in situ and solved this discomfort that has been caused. We would have loved to ensure your rest during your vacation.

In reference to the inconvenience you comment about the cleaning, we want to convey our surprise and our regret to this unusual situation. Our cleaning crew must comply with a meticulous protocol. It would have been very useful if during your stay, you would have communicated this to our reception staff which would have given you an on-site solution as soon as possible.

Again, we apologize that we fell a little short of your expectations and very much hope you will honor us with another opportunity to serve you and your family better in the not too distant future.

Yours Sincerely, The whole team at Caribbean Bay Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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