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“holliday-good hotel!”

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Pinero Hotel Bahia De Palma
Ranked #10 of 44 Hotels in El Arenal
Berlin, Germany
1 review
“holliday-good hotel!”
Reviewed 19 August 2013

good Service! and cleaning rooms!good Food and good personels!we come back:-) securty on the Hotel! billiard,2pools.good buffet! 3 min. to the beach!
german:das Hotel war wirklich gut!sicherheitsman vor der tür,essen war gut,pool war sauber!rezeption immer nett auch bei Problemen!

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank basti b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan G, Director de Relaciones con Clientes at Pinero Hotel Bahia De Palma, responded to this review, 24 August 2013
Estimated TripAvaisor member:
We appreciate you taking the time to express their views on us.
Your honest opinion can be a valuable reference for other customers who are thinking of staying with us, which is pleasing to Him deeply.
Take this opportunity to send you warm greetings.
Joan Grimalt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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493 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Any
English first
southampton, uk
Level 3 Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 August 2013

We have just returned and couldn't believe the weather, hence we had a great holiday. Room was clean, beds comfy, air conditioning great, shower good, lifts all handy. The swimming pool however spends a lot of the day in the shade and there are only a dozen 'good' positional sunbeds to be had. Notwithstanding, the beach down the road, literally 4 minutes walk, is clean and inviting and the sea breeze helped make the weather bearable. We were on the 9th floor of the hotel which meant that we weren't disturbed by noise from the street. The balcony faced east so we had sun in the morning. We were the only Brits in the hotel, what a shock, however there were plenty of Portuguese, Polish, Italian, German, Dutch, they are friendly and amenable if you chat and a Good morning always is met by 'Olla'. English is the default language for all visitors anyway. The food in the restaurant was self service and we enjoyed a cooked breakfast and lovely salads for lunch and always plenty of choice in the evening of meats and dishes. You have to go to the children's buffet area for chips, which is allowed, and we often ordered a picnic lunch so that we could stay on the beach and this consisted of bread, water, salami, cheese, fruit etc. and we preferred that to returning to the Hotel. I liked the rules of no wet swimwear in the restaurant but often we were told that we couldn't order a drink from the bar in our swimwear ie we were by the pool at the time. and they insisted on shoes. However, some people were not reprimanded for their attire and this was a bit of a gripe. I love Majorca and when I go back I think I would choose not to go all-inclusive but self-catering as the bars and restaurants are not expensive and the all-in bar at the Hotel was only open 11-11pm and we had to buy drinks at the beach (cheaper in the supermarkets than the bars and always lovely and cold). The water park was expensive. Food was dear and you pay for all extras e.g. sunbeds!, lockers, swimming rings and dinghies for the rides (to prevent queuing for a non-rental rubber ring)Drinks and ices expensive. And the last mention is that in all my holidays I have never escaped mosquitos who love my blood. This holiday not one blighter. Hooray.

Room Tip: higher floors are quieter, though ground floor and 1st floor have bigger balconies. Four lifts opera...
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank cinderbella901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan G, Director de Relaciones con Clientes at Pinero Hotel Bahia De Palma, responded to this review, 7 August 2013
Dear customer:
Our appreciation for the time we spent expressing their criticism on TripAdvisor, is very gratifying for all of us, see that we have reached your expectations and satisfaction during their holidays.
Hope to see you again.
Yours sincerely.
Joan Grimalt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 July 2013

This hotel is not for anyone over 25 years old. We there were in June and so were 300 students who were rude noisy and kept us awake all night. If that was not bad enough gangs of Germans arrived for a stag party. This was terrible, they were drunk morning, noon and night. They dropped buckets of water from the balcony and fell off beds while they continued to be served drink. I also found the staff very unfriendly and not helpful at all. On the plus side the food was good and liked the all inclusive drinks.

Room Tip: I think in Summer months all rooms would be noisy. Higher floors may be better.
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank rodstewart1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan G, Director de Relaciones con Clientes at Pinero Hotel Bahia De Palma, responded to this review, 3 August 2013
Dear Customer:
The Customer service has received feedback through TripAdvaisor.
Immediately communicate your complaint to the Head of Security to take appropriate action in such cases.
We appreciate the positive reviews you have reflected.
Best regards.
Joan Grimalt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 31 July 2013 via mobile

This hotel was a complete dive. From the moment we got there we realised that we had made a mistake. The hotel is in a good location but apart from that its not very good.
The room decor is dated and the balcony is hardly a balcony. The pool never sees the sun throughout the day as the building surrounds it. The food was disgusting and was the same kind of stuff every night. We decided to eat out most nights. I would say this hotel is about 1.5 star rating and is a waste of money if you have any kind of standards.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LordSheldon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan G, Director de Relaciones con Clientes at Pinero Hotel Bahia De Palma, responded to this review, 1 August 2013
Dear TripAdvisor client.
We regret not being able to meet their satisfactions and would have liked to have contacted with management to discuss the issues you are writing.
Best regards.
Joan Grimalt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Krakow, Poland
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 July 2013

I was there a week and i know that i wanna come back there. Hotel is quite good. Receptionists were friendly and helped with all asks. Food was good but very monotonous, staff in a restaurant always in a good mood. Room clean, everyday fresh towels. Time on a pool i remember the best. The animator was the most nice and friendly person in a hotel. He can make a very good fun - we didn't go to the beach because we wanna spend time in this atmosphere on a pool. Really great! Regards Marcelo! We can count on a great time on a disco on a bar area also. Only one minus of the hotel - no free wi-fi. In fact I recommended for all!

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Katarzyna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan G, Director de Relaciones con Clientes at Pinero Hotel Bahia De Palma, responded to this review, 9 July 2013
Dear customer:
Our appreciation for the time that we spent TripAdvisor expressing criticism, is very gratifying for us, check that your satisfaction we have achieved during your vacation in this Hotel.
Will convey his greetings to Marcelo.
Best Regards
Joan Grimalt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 2 July 2013

The hotel has an easy location to go to the beach or to take the bus to Palma. The reception desk employees are mostly friendly, however some are more professional than others. Just one security guard was too rude when he barked to ask me to put my T-shirt again on me when entering the hotel (I just came back from bicycling and was sweating, so I took my T-shirt off). The food is average, the rooms comfort is compliant with a 3 stars hotel but the rooms windows are so thiny that you can hear each person speaking at the swimming pool. Having been there last week, at the end of the school period I think, there were a lot of young people yelling in the midden of the night! It becomes to be quiet(er) at midnight but you may hear somebody shouting at 3.00am... but the hotel is a fair value for the money you pay for.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marcopoloBrussels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan G, Director de Relaciones con Clientes at Pinero Hotel Bahia De Palma, responded to this review, 4 July 2013
Google Translation
Prezado cliente:
Agradecemos o tempo que você tomou para escrever este comentário.
Estamos muito satisfeitos que tenham excedido as suas expectativas, muito obrigado pelas suas amáveis ​​palavras amáveis ​​para a nossa equipe.
Esperamos que você nos visite novamente.
Atenciosamente.
Joan Grimalt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Olomouc
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 December 2012

To me it's a pretty good hotel, professional staff, excellent food, accommodation equivalent to three to four stars. position is good for those who are interested in swimming and the beach, although the beach is 100 meters away, but nearby are also rocky cliffs, where they can enjoy themselves, those of us who love our freedom, clean water without heaps of people. Hotel Pinero Bahia de Palma recommend that next year we'll go back again .. have a nice day.

  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Jan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan G, Director de Relaciones con Clientes at Pinero Hotel Bahia De Palma, responded to this review, 5 April 2013
Dear client sites:
We appreciate your comments and the positive things about our hotel, this means that we are working within what we are, in a continuous improvement towards the expectations that our customers expect from us.
Thanks again and we hope
Joan Grimalt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pinero Hotel Bahia De Palma

Property: Pinero Hotel Bahia De Palma
Address: Calle Trencadors, 74. El Arenal, 07600 El Arenal, Majorca, Spain
Phone Number:
Region: Spain > Balearic Islands > Majorca > El Arenal
Amenities:
Bar / Lounge Beach Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #10 of 44 Hotels in El Arenal
Price Range (Based on Average Rates): £
Hotel Class:3 star — Pinero Hotel Bahia De Palma 3*
Number of rooms: 423
Official Description (provided by the hotel):
Restaurant, lounge-bar, social room, internet suite (with charge), meeting room, TV room, activity room with discotheque and games room. An outdoor pool for adults, an outdoor pool for children and a solarium with a children's outdoor play area. Climate-controlled public areas. Night-time animation. DINING-ROOM SERVICE: Buffet. Half board: Breakfast and evening meal. CHARACTERISTICS: Last refurbishment Winter 2003/2004. ... more   less 
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Also Known As:
Pinero Bahia De Palma Hotel El Arenal
Hotel Pinero Bahia De Palma
Pinero Hotel Bahia De Palma Majorca/El Arenal

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