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“BE CAREFUL NOT TO BE RIPPED OF”

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Pinero Hotel Bahia De Palma
Ranked #10 of 44 Hotels in El Arenal
Belgrade, Serbia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“BE CAREFUL NOT TO BE RIPPED OF”
Reviewed 21 August 2014

We have just came back from our fabulous holiday, but this fabulous doesn't include El Arenal and this hotel. Fabulous is Palma city and Ibiza. The hotel is average, food also.
Security is very high so that even cat cannot enter without control but cleaning women can also CLEAN SOME OF YOUR BELONGINGS!!!!
They stole my Jimmy Choo parfume (good taste though for the one who stole) and from my friend, jewelry, not so expensive, about 40 EUR, but this is also something not to ignore, plus 20 EUR from the drawer.
We couldn't imagine that we need to put in safe anything valuable more than 10 EUR!!!
We were on the trip whole day and when we noticed, last day, on reception we received feedback that Manager of all cleaning ''ladies'' cannot help and that we need to go to the police to report and whole drama which should be their job to do.
Anyhow, this didn't ruined our holiday but again PUT AS MUCH AS YOU CAN IN SAFE BOX OR JUST SIMPLY CHOOSE ANOTHER HOTEL.

Room Tip: One with big safe box, in order to avoid to be ripped of!!!!!!!!!!
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  • Stayed August 2014, travelled with friends
    • Value
    • Service
Helpful?
2 Thank Milijana777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan G, Subdirector at Pinero Hotel Bahia De Palma, responded to this review, 23 August 2014
Dear customer advisor:
We regret the incidents that you report, each room has a safe which has theft insurance.
Best Regards
Joan Grimalt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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506 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Any
English first
Den Haag, Zuid-Holland, Netherlands
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 August 2014

- Eating room is packed. Everyone has to have dinner from 20:30 to 21:30 which causes a big rush and long queueing times. The food is made of greasy cheap ingredients.
- Elevators take hours to come, are tiny and always packed.
- No electric plugs.
- You always feel observed and controlled. Security guys checking who enters and if you have the hotel bracelet. They hold your ID card during check-in.
- You feel that the hotel rooms are booked through cheap travel agencies. Many senior retired Portuguese and Russian families.
- Building needs renovation. No sound insulation from outside. Lots of noise.
- Wifi costs 19€ per week, only works on one device at a time. Still very slow. Some rooms have no reach.
- Pool closes at 20h. No sun because of the high buildings.

  • Stayed August 2014, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
4 Thank Filipe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan G, Subdirector at Pinero Hotel Bahia De Palma, responded to this review, 2 August 2014
Dear Customer Advisor:
We regret that we could deal directly with you and see first hand feedback.
Best Regards
Joan Grimalt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Newcastle upon Tyne, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 July 2014

Stayed in this hotel for three days last week pretty good value for money although this is not a hotel for English guests full of very rude and bad mannered Eastern Europeans pushing and shoving in the dining room. The food was OK but not much of a choice not many of the staff could understand or speak English but the hotel itself was very clean and tidy.

Good location to shops pubs and a beautiful beach.

However would not go back again.

Room Tip: We stayed on the ground floor and had quiet a bit of noise from the Nightclub until about 12.00
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  • Stayed July 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Suze186394
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan G, Subdirector at Pinero Hotel Bahia De Palma, responded to this review, 13 July 2014
Dear Ladies Sara and Susan:
Your feedback is very important, allowing us to better understand the needs and demands of our guests.
Best Regards
Joan Grimalt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level 4 Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 9 July 2014

Just returned from long weekend at the Pinero. The hotel is better than I expected for the money we paid. The hotel is in a great location about 5mins walk from the main strip and there are plenty of bars etc around the hotel if you fancy a change of scenery. The food is average for a 3 star all inclusive hotel (and remember it is only a 3 star.....so no point in expecting 4 or 5 star food!)
The beer (San Miguel) and spirits (Cheap Brands) are very good with the beer not being watered down and the spirits being very generously poured. All the staff were very polite and we were even allowed to check in at 10am even though check in starts at 3pm. All in all this is a clean, friendly and well situated hotel and if I was to return to El Arenal I would not hesitate to stay again.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
1 Thank stuandjojo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan G, Subdirector at Pinero Hotel Bahia De Palma, responded to this review, 10 July 2014
Dear TripAdvisor Member:
First of all we hope you had a safe journey home and thank you very much you've taken the time to express their views on us. The customer feedback help us to improve our service and better. Do not know how we are pleased that we have achieved satisfaction. We hope to have you in the near future in the Piñero Bahía de Palma.
Best Regards
Joan Grimalt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brno, Czech Republic
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 June 2014

Nice and clean hotel, the rooms very cleared daily. Tasty food, wide offer of dishes, all inclusive service was OK and without problems (I didn´t like drinking from plastics cups in the hotel bar but I used to it). Swimming pool could be small in the full season, we didn´t use it - it is most of the time in the shade, we walked rather to the beach, the hotel is about 5 minuts to the beach. It is a very nice place for walking or ridding a bike along the beach.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Dita O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan G, subdirector at Pinero Hotel Bahia De Palma, responded to this review, 21 June 2014
Dear Customer Advisor.
Thank you very much for your nice comments about our hotel.
Your honest opinion can be a very valuable reference for other customers.
Best regards.
Joan Grimalt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yekaterinburg, Russia
Level 4 Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 16 October 2013

Friendly staff and service. Bus stop to Palma is near the hotel (about 40-45 min, bus #23). There was very noisy in room till midnight. In general pretty nice hotel not far away from the beach (about 5-7 min by foot)...

Room Tip: choose street view (even numbers of rooms) and higher floors
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank castrowoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan G, Subdirector at Pinero Hotel Bahia De Palma, responded to this review, 7 April 2014
Dear Trip Advisor Client:
We appreciate your comments. Our goal is to achieve maximum customer satisfaction.
Kindest regards.
Joan Grimalt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 October 2013

We stayed for 7 nights in September/October 2013 and had no regrets. Our room was simply furnished but comfortable and spotless as was the hotel as a whole. We weren't troubled by noise or rowdy guests. Food was plentiful and much better than expected for the price and the menu varied each day. Hygene standards seemed very high. All staff we encountered were very friendly and keen to help. Both pools are in the shade for much of the day but we used the supurb beach which is only 5 minutes walk away. There is a good public bus service to Palma city. Overall a very relaxing and enjoyable stay for two old wrinklies (over 50).

Room Tip: Higher floors probably have less noise from the pool and outdoor terrace area.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Martin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan G, Director de Relaciones con Clientes at Pinero Hotel Bahia De Palma, responded to this review, 11 October 2013
Dear TripAdvisor Member:
We greatly appreciate your comments. Our goal is to achieve maximum satisfaction of our customers. We are glad to see that you have achieved. We hope to welcome you again.
Yours sincerely.
Joan Grimalt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pinero Hotel Bahia De Palma

Property: Pinero Hotel Bahia De Palma
Address: Calle Trencadors, 74. El Arenal, 07600 El Arenal, Majorca, Spain
Phone Number:
Region: Spain > Balearic Islands > Majorca > El Arenal
Amenities:
Bar / Lounge Beach Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #10 of 44 Hotels in El Arenal
Price Range (Based on Average Rates): £
Hotel Class:3 star — Pinero Hotel Bahia De Palma 3*
Number of rooms: 423
Official Description (provided by the hotel):
Restaurant, lounge-bar, social room, internet suite (with charge), meeting room, TV room, activity room with discotheque and games room. An outdoor pool for adults, an outdoor pool for children and a solarium with a children's outdoor play area. Climate-controlled public areas. Night-time animation. DINING-ROOM SERVICE: Buffet. Half board: Breakfast and evening meal. CHARACTERISTICS: Last refurbishment Winter 2003/2004. ... more   less 
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Also Known As:
Pinero Bahia De Palma Hotel El Arenal
Hotel Pinero Bahia De Palma
Pinero Hotel Bahia De Palma Majorca/El Arenal

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