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“welcome to hell”
Review of Hotel Emperador

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Hotel Emperador
Ranked #33 of 44 Hotels in El Arenal
england
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“welcome to hell”
Reviewed 26 September 2012

dont go cancel if you have booked. Rooms not only small but filthy, taps dont work, punch holes to doors, beds uncomfortable with bed bugs, food terrible, bar staff frequently drunk or missing, no snacks provided. I've travelled to many places stayed at numerous hotels quite a few being 2 star, but this is by far the worse i have ever experienced and wouldn't even give it a 2 star rating it should be closed down!!!!!

Room Tip: none in this hotel
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  • Stayed September 2012, travelled with friends
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    • Cleanliness
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Helpful?
8 Thank jojo5555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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104 reviews from our community

Traveller rating
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    44
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
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English first
Cambridge, United Kingdom
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 September 2012

My husband and i stayed here for one week 3rd sept- 11th for our 3oth anniversary. We did not book untill the 2nd sept so had no idea what we were going to. Hotel is very basic the staff are friendly we asked for extra pillows and got them straight away. Room was cleaned daily with clean sheets 3 times in the week we were there. Food was ok same salad every day, same puddings melon,pear,jelly or mousse. chips most days with a fish or meat main course very basic but eatable.
Quite noisy at night as walsl very thin and people coming and going at all hours, lots of noise outside people shouying down the street it was ok for a week could not have managed two but for the money and only being two starr was ok. If you go as we did and dont expect much its what you get .

Room Tip: do not go poolside very noisy!!!!!!!!!!!
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  • Stayed September 2012, travelled as a couple
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Helpful?
5 Thank carolwhitehouse1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wellingborough, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 September 2012

was dropped of streets away was a problem with booking in waited a hour was given room key told top floor entered room single beds bedside cabinet shabby looking plaster coming off walls bathroom very small bath with limescale marks shower only a dribble of water ...... we got clean towels thurs still wet beds got made but never changed make shift wardrobe breakfast was cerals toast meat chesse tea was at another hotel tea well salad meat fish melon jelly

  • Stayed September 2012, travelled as a couple
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Helpful?
2 Thank georgi594
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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leeds
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 August 2012

having booked this last min going 23rd july 2012 was it that bad NO..ok food was very basic for breakfast and yes it was a pain to go to the sister hotel for lunch and teas when settled at own hotel ,,i am the worlds worst eater but didn,t stave ...if honest if i went for more than a week i wouldn,t have been so laid back as i normally do 2weeks all inclusive in atleast a 3star..so down side beds hard ,food so so.no air con,no entertainment...up side brill weather excerlent staff bar staff were friendly and we had no problem getting more than one drink all inclusive bands should have been taken off at 12 we still had ours on at 2pm.....beach is 5mins away and lovely there is a bar in town called the sportsman and there meals are to die for......so if you expect 5star treatment when you,ve paid 2star then more fool you but cheap last min welcome break then u,ll survive the week....nb the people we met on this holiday also made it a brill hol

  • Stayed July 2012, travelled with family
    • Value
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Helpful?
6 Thank loobyLeeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
1 review
Reviewed 22 August 2012

If youre thinking of stopping here DONT ,ON arriving at 12 noon our room was'nt ready we paid extra to go all-inclusive our double room turned out to be 2 single beds in a room that had no wardrobes ,no chest of draws no air-con no architrive around the doors.Breakfast was a joke hard bread rolls with a chioce of spam ,ham or cheese,4 differnt types of cereal toast nothing hot no bacon ,sausage,eggs or anything hot.Our Lunch,Tea we had to go to another Hotel the food that was served was'nt fit for human consumption.The reception staff was lovely but the bar staff was rude and would only serve you to one drink at a time thats when they was there to serve you,The pool was filthy and was'nt cleaned for the whole week we was there the bed linen never got changed either.In 25yrs of going aboard this was the worst place we have ever stayed this is my first complaint ever.Avice dont go there dont do it to yourselves

Room Tip: there isnt one in this Hotel
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  • Stayed August 2012, travelled as a couple
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Helpful?
Thank Janis1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wigan, United Kingdom
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 6 July 2012

Stayed here from 26th June to 3rd July 2012. First time we had booked all inclusive and will not do so again. I had read reviews before we went but we had already booked on spur of moment when we saw what looked like a good deal in newspaper advert. I admit I am a fussy eater and would not even try most of food on offer ( mostly covered in sauces of some description so you could not be sure what it was ) My wife however,who does eat salads and veg. etc.tried the meals and was reasonably happy with them,but would not have picked the same had there been a choice of menu. The room was basic, no wardrobe or drawers in, just a rail in an alcove with a few hangers but beds were not too bad,and as we go out every day room did not bother us too much. Place can be a bit noisy at times but not all time. We had a balcony overlooking pool but could not use it in daytime as too hot with sun on it.
We are now at home and looking back to previous reviews I would say some remarks were unfounded some are correct. I did notice ( as a previous reviewer did ) that throw away drinks cups were being washed and re-used (they were wet when being separated ) a rather scary practice. I had an arrangement where I got proper glasses when we called for a drink.
Got a shock before leaving as I asked to keep room for extra few hours on last day as we were only leaving at 21-30. I kept being told not sure yet; come back later. On final day at 12-30 I was told yes it is possible for 25 EUROS. I was expecting to pay,but normally pay 10 or 12 pounds.
Summing up, we have earmarked a few other Hotels in the area,with sea views. We will certainly return to Arenal, good clean beaches, plenty of bars and restaurants etc.regular bus services.Enjoyed visiting Palma Cathedral and Museum next to it that is a must do when staying here. No.15 bus takes one hour but No.25 only takes half hour both same price £ 1-50 each well worth the price
Anyone going to Emperador; don,t set your sights too high and you should enjoy Arenal itself

  • Stayed June 2012, travelled as a couple
    • Value
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Helpful?
13 Thank ALLANG976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loughborough, England, United Kingdom
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 5 July 2012

I booked this holiday not really knowing what to expect. I thought maybe i shouldve checked the reviews beforehand, but i am so glad i didn't! The service was brilliant, with a good variety of what you can get from the bar (be it alcoholic or not). Our room was tidy and cleaned daily, and the shower was fine! For lunch and dinner you had to walk up to the sister hotel, which was a stones throw away. Ive seen people complaining about it and i cant understand why. There was a great selection of fresh salad and every day there was something different. Pork chops, spare ribs, steaks, tuna pasta, tuna steaks, paella, chicken breasts, spaghetti bolognese and so much more!! If water parks are your thing, there is a brilliant one just a 2 minute walk away and the beach (which was fantastic by the way) is a 2 minute walk in the opposite direction. All in all it was amazing value, with nice staff that will never see you thirsty or hungry!

Room Tip: Ground floor poolside is a must!
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  • Stayed June 2012, travelled with friends
    • Value
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    • Rooms
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Helpful?
22 Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Emperador

Property: Hotel Emperador
Address: C/ Gerona 9, 07620 El Arenal, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > El Arenal
Amenities:
Bar / Lounge Restaurant Swimming Pool
Hotel Style:
Ranked #33 of 44 Hotels in El Arenal
Number of rooms: 66
Also Known As:
Emperador Hotel El Arenal
Hotel Emperador Majorca/El Arenal

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