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“Beautiful location, average service”
Review of Parador de Cuenca

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Parador de Cuenca
Ranked #1 of 11 Hotels in Cuenca
Certificate of Excellence
Annapolis, Maryland
Level 6 Contributor
295 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Beautiful location, average service”
Reviewed 12 May 2014

The exterior of the hotel is impressive and very inviting. The check-in process was painless, but without the friendliness of most of the hotels we have experienced in Spain. When I complained that there was no WiFi in the room, they said there were some areas of the hotel where the signal was weak. I said it wasn't a matter of weak, but no signal at all. I asked if we could be moved to the front of the hotel where there was a signal and was told no, that those were the more expensive rooms with better views. No offer to upgrade - even at an additional cost.

Our room was in the rear of the hotel, clean, well-furnished and quiet. We did not eat dinner in the dining room, choosing a great location across the gorge. The breakfast had good quality food with lots of choices for many different breakfast tastes from around the world.

Over the years, my experience has been that the service level at Spain's paradors has slipped noticeably, with some exceptions.

Room Tip: Ask for a room at the front of the hotel if you want WiFi and a better view.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 30POP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose Manuel A, Director de Relaciones Públicas at Parador de Cuenca, responded to this review, 19 May 2014
Thank you for your opinion.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (107)
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Exeter, United Kingdom
Level 6 Contributor
110 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 7 May 2014 via mobile

Lovely location, never a room with a good view, reasonable cleanliness but such humourless staff. Pedantic, grumpy, unhelpful and positively dour!

So different to all the other Paradors we have stayed in. We will not be returning! I would rather take a detour.

Such a shame but some smiling is required!

Stayed May 2014
Helpful?
5 Thank steve w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose Manuel A, Director de Relaciones Públicas at Parador de Cuenca, responded to this review, 9 May 2014
Google Translation
Si desea contactar personalmente con nosotros, nos ayudaría. Muchas gracias.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milan, Italy
Level 6 Contributor
129 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 26 April 2014

The Parador is conveniently placed in front of the historical centre of Cuenca and of the famous "Casa Colgada". We booked a standard room, but when we checked in, we were asked if we wanted to change (with an affordable surcharge) to a room with view; we accepted and it was definitely a good choice: the view on the historical district of Cuenca was rewarding! The hotel is high level like it's in the tradition of Paradores de Espana, with quiet, big and luxury funished rooms provided of all comforts, moreover there is an ancient iron bridge that crosses the gorge to the "casa colgada", so that you can go in the historical district with a ten minutes' walk.
Just outside the reception there is a small free parking lot for 10-12 cars, if you are not there in a "peak period", you can take advantage of that.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Pablobiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose Manuel A, Director de Relaciones Públicas at Parador de Cuenca, responded to this review, 9 May 2014
Thank you very much for your feedback, which will help us improve.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level 6 Contributor
138 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 16 April 2014

We were delighted to spend two nights at the Parador de Cuenca. It is in an amazing place, perched on the side of a ravine, overlooking the marvellous old section of Cuenca. For so long a monastery, the buildings have been transformed into a lovely hotel. Our room was so spacious and comfortable, with plenty of room for armchairs as well as the usual features of a hotel room. Parking was simple. we were looked after throughout our stay by helpful, kindly staff. We really enjoyed breakfasts too, as they offered local specialties. we really loved our experience of staying in this hotel.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TheCr00ks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 4 Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 15 April 2014

This Parador in Cuenca is terrific. Recently renovated, the historic building has been beautiful preserved and elegantly updated. The room was comfortable, the food delicious and the setting amazing. It was worth spending a little more for a room on the third floor with a view of the Casas Colgadas! Also, extremely romantic, especially on a cold, rainy night.

Room Tip: It was worth spending a little more for a room on the third floor with a view of the Casas Colgadas!
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank dakotaroberts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
El Sobrante, California
Level 5 Contributor
52 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 16 March 2014

Spain's Paradors are a mixed bag, this is one of the better ones. Ideally located next to the old town of Cuenca in an old convent. Breakfast was rather good. Great for exploring the town. Eat in town but be sure to defile the old convent with a bit of romance for good measure. Rooms were spacious, a little worn but working fine. If you are picky about your 4 stars this place might not make the grade but location and helpful staff were fine with us.

Room Tip: Reserve directly with the Parador. Tell them you are considering staying at other paradors and they...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank catmacleod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicante
Level 5 Contributor
68 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 7 February 2014 via mobile

The GOOD
The hotel is in a great location for exploring old town Cuenca and although satnav struggles to find it, there are plenty of signs for the hotel as you drive in through the newer part of Cuenca. The hotel itself is in a beautiful old building which is well maintained. We paid extra to ensure a room with a view and the room was lovely, well decorated and comfortable, with a stunning view.

The BAD
On arrival parking is a problem due to congestion. A man directed us to a spot on the roadside and helped us to park, then we realised he was nothing to do with the hotel and was expecting some cash! Glad we had some change! After we checked in we used the hotel garage but it cost an extra 15 euros!
The staff at Parador Cuenca did not seem to care at all about their guests. There seemed to be an attitude that people are only staying for one night, so why bother. A complete lack of customer service, which was surprising considering the prices they charge.

The UGLY
We checked out the restaurant as a possibility for an evening meal. Nice to see a menu in English as well as Spanish as it helps those of us with some, but limited Spanish vocabulary check what is on offer. Shocked to see the same set menu at different costs! 34 euros for the English, but 30 Euros for the Spanish! (photos uploaded as proof!) This should not be allowed. Needless to say we didn't dine there, and I'm glad we didn't as the restaurant is a long way down the listings on trip advisor!
Next morning we were looking forward to breakfast. We speculated that considering the cost of the stay it might be cooked to order. It wasn't. We arrived at the breakfast room at 10 am (breakfast served till 11) and waited by the entrance to see if anyone would meet, greet and seat us. Some Spanish guest came up behind and just walked in and sat themselves down at the nearest table so we realised we should maybe seat ourselves also. We looked for a clean available table. There were 6 available tables but all with dirty plates on. We cleared a table ourselves and sat down. We observed other guests arrive unsure whether to wait, or sit at a dirty table. There were 2 staff on to deal with tables. Clearly not enough. We couldn't understand this as the hotel must know the number of guests and staff accordingly. They hadn't. They also didn't cater for enough food for guests either. After waiting a long time and witnessing the staff serve coffee to other gusts who came in after us, we managed to attract the attention of a waiter to bring us some coffee. Our pot came without a lid, small point but everyone else's had a lid! By this time we had realised it was a buffet style breakfast so we went to take a look. The bread had run out, the plates had run out, the hot breakfast option was limited to bacon and eggs and the eggs had run out! The cold meats looked nice, but there was no cheese to accompany it. There were fruit, cereal, yoghurt and cakes! We asked if more was going to be brought out and we were told to wait. Eventually the chef brought out more cakes, of which there were plenty already. Guests were left milling around, as further guests arrived with nowhere to sit. Eventually plates and bread came out. In 40 minutes of being in the dining room 6 fried eggs were brought out, causing a near stampede as guests ran to grab them! No cheese was ever brought out to go with the cold meats! When we left after our toast and bacon and cold coffee there were 8 dirty tables and no clean ones. Guests were arriving and struggling to find seats and complaining. We witnessed 2 guests eating stood up, whilst other gusts had decided to sit in the hallway outside the breakfast room. A lack of staff and a lack of food left us extremely disappointed.

In conclusion, the high price you pay to stay here is for the location and the view. Expect poor customer service, then you won't be disappointed. Go out for dinner and go out for breakfast! I have sent a complaint to Parador but have heard nothing as of yet. Needless to say I would not stop at this hotel again and have been put off the Parador brand.

Stayed February 2014, travelled as a couple
Helpful?
11 Thank Mikey74alc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Parador de Cuenca

Property: Parador de Cuenca
Address: Convento De San Pablo Paseo Hoz Del Huecar | Subida a San Pablo s/n, 16001 Cuenca, Spain
Region: Spain > Castile-La Mancha > Province of Cuenca > Cuenca
Amenities:
Bar / Lounge Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #1 of 11 Hotels in Cuenca
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Parador de Cuenca 4*
Number of rooms: 63
Official Description (provided by the hotel):
16th-century Convent in late Gothic style, lovingly restored & converted into fascinating Hotel. ... more   less 
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Also Known As:
Parador De Cuenca Hotel Cuenca
Parador De Hotel Cuenca
Cuenca Parador De Hotel

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