We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excelent if you have an early at MXP or short layover”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Sheraton Milan Malpensa Airport Hotel & Conference Centre
Ranked #1 of 1 Hotels in Ferno
Reviewed 18 August 2011

This is a very good, spacious and modern hotel located inside the Airport, quick access to the terminal.

I arrived on a rental car since the hotel has a driveway and checked in and then I returned the car and walked right back through the terminal. Extremely convenient

I needed 2 rooms, since they dont had any large rooms for 2 adults and 2 kids. Each room was 130 euros per night, connected

Everything inside high tech, great flat screen HDTV

The staff at the front desk were very nice, attentive and service oriented.

Room Tip: I used the Preferred Hotels website, no difference in price from any other discount travel site
  • Stayed: August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank hugo0001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWMilan, General Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this reviewResponded 26 September 2011

Dear Hugo0001,
with reference to the comments posted on TripAdvisor on August 18th 2011, let us thank you for having invested some of your time to summarize your experience in our Hotel.
Comments from our customers are always welcome and precious since they give us the opportunity to improve continuously and to fulfill our Guest’s expectation.
Looking forward to have you back at the Sheraton Milan Malpensa Airport Hotel and Conference Centre, we remain,
Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (2,433)
There are newer reviews for Sheraton Milan Malpensa Airport Hotel & Conference Centre
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,425 - 1,431 of 2,433 reviews

Reviewed 17 August 2011

I stayed in nearly every hotel around MXP because, although I live in Milan, I much prefer to overnight at the airport if I have an early morning flight.

Sheraton is for sure the best choice in terms of quality and convenience as it is just steps from terminal one.

My rate was inclusive of breakfast and that was pretty good with fresh eggs made on the order.

+ very convenient for T1
+ easy access if you arrive by train or bus
+ spacious rooms
+ good swimming pool

- if you go by car, you have to pay airport parking fee and they are ridiculously expensive
- Internet is 12€ per 24h access

  • Stayed: August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank maclover_it
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWMilan, General Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this reviewResponded 26 September 2011

Dear Maclover_it,
with reference to the comments posted on TripAdvisor on August 17th 2010, let us thank you for having invested some of your time to share your experience in our Hotel.
Comments from our customers are always welcome and even more precious when given by someone used to travel a lot. They give us the opportunity to improve continuously.
Looking forward to have you back at the Sheraton Milan Malpensa Airport Hotel and Conference Centre, we remain,
Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2011

This hotel is very large, well-appointed and has very good facilities.

The rooms are a very good size with a great bathroom.

It's clearly geared towards those who are flying in and out of the airport as the hotel is part of Terminal 1 at Malpensa. Also worth noting that it is only 50 metres from the platfrom where the Malpensa Express train from Milano Centrale drops you off.

For this purpose it is great. I should also say that the in-room burger I had on the in-room dining menu was the best I have ever had, no small claim! They at least asked me how I wanted it done and it came out a perfect medium rare.

The one wrinkle for me was that at 05:00 there was only one person at reception so a queue of 12 people had already formed ahead of us to check out.

Bearing in mind this is a hotel for a very specific traveling audience, they need to improve hugely on their check out procedure that early in the morning. One person checking out at an airport hotel is simply not good enough.

Also (not their issue) but check the times of the airport shuttle as it is only every 30 minutes early in the morning.

Overall a very favourable stay but the poor check out procedure might have you walking away thinking it was worse than you did 10 minutes earlier.

Room Tip: Rooms on the mouintain side have large silver plastic sun reflectors behind the curtains.
  • Stayed: August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank Britalian70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWMilan, General Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this reviewResponded 26 September 2011

Dear Britalian70,
with reference to the comments posted on TripAdvisor on August 12nd 2011, let us thank you for having invested some of your time to share your experience in our Hotel.
Comments, and even more suggestions, from our customers are always welcome because they give us the opportunity to improve continuously and to satisfy our Guest’s expectations. We confirm that, at the moment, the time table of the Free Shuttle connecting T1 with T2 offers services approximately every 7 minutes from 5:46am to 22:15pm and every 30 minutes from 22:16 to 5:45am, and that our staff will be more than glad to provide all informations needed to be ready and on time for the flights departure.
Looking forward to have you back at the Sheraton Milan Malpensa Airport Hotel and Conference Centre, we remain,
Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2011

We liked how quiet our room was and how convenient it was for airport check-in and a quick trip to Milan (about 30 minutes there and 40 minutes return, you can get tickets almost right outside the Sheraton main entrance). It was a very long walk (maybe 10 minutes) to our room, so you should ask for a room closer to the elevators if you have knee or back problems. We thought the food at the restaurant was overpriced and not very good; one shrimp salad came smothered with mayo dressing. We liked the food much better at the Sky Bar (?) in the airport terminal just around the corner from the Autogrill; the panini sandwiches were good, and the fresh-squeezed orange juice was wonderful (but pricey). It was nice to be able to use the Internet free for 45 minutes. The check-out took too long (maybe 10-15 minutes), which made us worry about catching our flight on time.

  • Stayed: July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank CaliforniaElizabeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWMilan, General Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this reviewResponded 26 September 2011

Dear CaliforniaElizabeth ,

with reference to the comments posted on TripAdvisor on August 10th 2011, let us thank you for having invested some of your time to share your experience in our Hotel.
We can assure you that we will pay high attention to your comments and suggestion for the opportunity we have to improve our services, even more appreciated when they come from a qualified traveller like you are.
Looking forward to have you back at the Sheraton Milan Malpensa Airport Hotel and Conference Centre, we remain,
Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2011

good clean quiet rooms, but check-in took 20 minutes and check-out took ages too. staff in the restaurant were very helpful and happy to clean our infant's bottle etc. generally infant-friendly

  • Stayed: August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank ianian76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWMilan, General Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this reviewResponded 26 September 2011

Dear Ianian76,
with reference to the comments posted on TripAdvisor on August 9th 2011, let us thank you for having invested some of your time to share your experience in our Hotel.
We thank you for the comments posted that will give us the opportunity to improve our services by the perception of our guests, we assure you that we will pay to them deep attention. We thank you as well for your nice notes that encourage us to do always better and to fulfill our Guest’s expectations.
Looking forward to have you and your beautiful family back at the Sheraton Milan Malpensa Airport Hotel and Conference Centre, we remain,
Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2011

This is an impressive new, modern airport hotel.
It is accessed directly from Terminal 1 of the Malpensa airport.

There is a lot of space everywhere: reception, corridors, rooms.
I had a room on the third floor.
All usual 4 star amenities were available with above average quality:
32" LCD TV with all international channels, automatic minibar, electronic laptop sized safe, cordless phone, individually controllable air conditioning, etc.

There was good lighting, the spacious room had small and large armchairs.

Very comfortable bed.

The bathroom was spacious with a large walk-in shower and a bidet, italian style.

I did not use the car parking but I think it is somewhat expensive at 30€/night.

Internet was adequately priced at 3€/h, 12€/day.

Room service has been good.

The room was well insulated from outside noise but some noise and voices from the hallway could be heard at times.

The room was well appointed although an item was missing in the bathroom; however I phoned guest services and in a few minutes the item was delivered, despite being saturday night.

The Breakfast buffet was good and sufficiently varied.

Overall I was very satisfied with this hotel and it is also extremely convenient for its direct access from/to the airport terminal.

  • Stayed: August 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank Alberto P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWMilan, General Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this reviewResponded 26 September 2011

Dear apvac,
with reference to the comments posted on TripAdvisor on August 7th 2011, let us thank you for having invested your time to share your experience in our Hotel with your very detailed notes.
Comments from our customers are always welcome to improve continuously and to satisfy our Guest’s expectations.
Looking forward to have you back at the Sheraton Milan Malpensa Airport Hotel and Conference Centre, we remain,
Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2011

I have used this hotel prior to early departures or late arrivals 10 times now since they opened. I have watched the continuous renovation as they seem to be correcting many origional design flaws.

Have only had minor waits upon check-in and 2 times line to check-out. Have never gotten in-room tv check-out to work. Various problems with TV, working perfectly only on one of my stays.

They usually have room near elevator for me now. All the reviews talk about distance otherwise. There is an elevator down by spa and fitness that many unaware of. Nice simple spa area open now.

While no free wifi in rooms, they do have good number of computers in lobby and at bar on first floor. They have printer there for boarding passes. While system says 45 minutes free per stay. It logs in new 45 minute period with next entry.

Power works only with key so can not charge electronics when outside room. As I arrive alone they only give me one key and that is bit frustrating. They have ice machines but have only found working on 3 of stays. Heating not working great in couple of rooms I have had....

Only been in club room when arriving quite late. While lounge nice set-up, the food was not fresh upon my arrival one time. Great selection of wine and drinks though. Fruit in room on occasion.

If you learn to take the elevator to Terminal 1 check-in, it is much closer as getting to escalators can add great distance.

24 hour bus to terminal 2 right out front door of hotel. They have tried to get me to take taxi couple times but un-necessary as bus goes direct every 15 minutes. *30 at night.

New cafe has opened at that entrance by train station now as well, so can but light breakfast if needed.

  • Stayed: June 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank madflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWMilan, General Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this reviewResponded 26 September 2011

Dear Madflyer,
with reference to the comments posted on August 5th 2011, we thank you for having invested some of your time to share your experience in our Hotel with other TripAdvisor users.
All comments from our customers are welcome for the opportunity we have to do better, and your notes are even more precious for us since they measure our improvements. We will pay particular attention to your message in order to fulfill your expectations and those of all our Guest’s
Looking forward to have you back at the Sheraton Milan Malpensa Airport Hotel and Conference Centre, we remain,
Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Ferno
1.7 mi away
MOXY Milan Malpensa Airport
MOXY Milan Malpensa Airport
#2 of 9 in Somma Lombardo
1,408 reviews
0.9 mi away
Holiday Inn Express Milan-Malpensa Airport
0.8 mi away
First Hotel Malpensa
First Hotel Malpensa
#1 of 9 in Somma Lombardo
1,170 reviews
Show Prices
Show Prices
Show Prices
1.0 mi away
Crowne Plaza Milan - Malpensa Airport
0.7 mi away
Idea Hotel Plus Milano Malpensa Airport
0.7 mi away
Hotel Villa Malpensa
Hotel Villa Malpensa
#1 of 1 in Vizzola Ticino
335 reviews
Show Prices
Show Prices
Show Prices

Been to Sheraton Milan Malpensa Airport Hotel & Conference Centre? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Milan Malpensa Airport Hotel & Conference Centre

Address: Malpensa Terminal 1 S.S. 336, 21010 Ferno, Italy
Region: Italy > Lombardy > Province of Varese > Ferno
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Ferno
Price Range: £101 - £279 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Milan Malpensa Airport Hotel & Conference Centre 4*
Number of rooms: 433
Official Description (provided by the hotel):
This is not just a hotel at the airport: it is right inside Terminal 1, moments away from the gates. Perfectly soundproofed rooms shut out all the noise and leave you with a stunning view of Monte Rosa. Enjoy moments of pure wellness in the SPA and its indoor pool. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Ctrip TA, Agoda, TripOnline SA, 5viajes2012 S.L., Odigeo, LateRooms, HotelQuickly, Evoline ltd and Cancelon so you can book your Sheraton Milan Malpensa Airport Hotel & Conference Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Milan Malpensa Airport Hotel And Conference Centre

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing