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Sheraton Milan Malpensa Airport Hotel & Conference Centre
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Reviews (2,623)
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726
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471
163
121
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All reviewsmalpensa airportan early flightlong walkthe club loungeconvenient locationnext morningpizzarental carrooms are spacioushuge hotelpublic areaslast nightmodern hotellate arrivalexpress trainbetween flightsstayed one night
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1,523 - 1,528 of 2,623 reviews
Reviewed 27 August 2011

Was there for one night for a connecting flight. Booked the room through hotels.com at a reasonable rate. Very comfortable and large room, comfy bed and large TV. Very quiet room. Quick check-in and complimentary 45 minutes use of computer per day. Ate the bar and room service - food excellent and room service was fast. The hotel has a nice spa, swimming pool, gym and you can book for beauty treatments too. There's much to occupy my time in the hotel as I did not want to catch the train to the city for the few hours I was there given that I've done the tourist sights before. I felt safe in the hotel even though I was the only asian solo lady during that time.

  • Stayed: August 2011, travelled solo
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Thank mosto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWMilan, General Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this reviewResponded 26 September 2011

Dear Mosto,
with reference to the comments posted on TripAdvisor on August 27th 2010, let us thank you for having invested some of your time to summarize so precisely your experience in our Hotel.
We deeply appreciate comments from our customers since they give us the opportunity to improve continuously and to sustain our staff that make every day all their best to fulfill Customers expectations.
Looking forward to have you back at the Sheraton Milan Malpensa Airport Hotel and Conference Centre, we remain,
Yours sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2011

I was in and out of Malpensa Airport a handful of times and have tried the off site Hotels that offer free shuttle service, but was very disappointed. The BW Hotel Cavalieri Della Corona took 3 calls to the Hotel and a 40 minute wait, to get the Shuttle to stop at my Terminal. The Sheraton is situated at the International Terminal 1 and you can walk to your check in, by crossing the street. Nice rooms, though the shades to deflect the sun coming into the rooms through the window walls needed some work in my room. Another plus for this Hotel, if you do not want to eat expensive Hotel food, you can walk to the food court at the Airport, where there are numerous selections and bring the food back to your room. My dinner was 7 euros, which made up for the expensive internet fee of 12 euros.

  • Stayed: August 2011, travelled on business
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Thank MoMurphy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWMilan, General Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this reviewResponded 26 September 2011

Dear MoMurphy,
with reference to the comments posted on TripAdvisor on August 26th 2011, let us thank you for having invested some of your time to summarize your experience in our Hotel.
Comments from our customers are always welcome and precious since they give us the opportunity to improve continuously and to fulfill our Guest’s expectation. And we thank you very much for your suggestions to which we will pay deep attention.
Looking forward to have you back at the Sheraton Milan Malpensa Airport Hotel and Conference Centre, we remain,
Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2011

Reason to stay:
Stayed overnight because i need to catch early flight to Madrid with easyjet at the very early morning! i think it's worth it coz i got a very good nite sleep

Good
-found a good website for extremely budget rate

Bad
Foods in there are expensive, we brought our own food although in the hotel it says it's not permitted to bring food in

reminder:
-bring your own swimming cap with u are planning to use their swimming pool! it's a must or u can bring from them for 5 Euros

  • Stayed: July 2011, travelled as a couple
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Thank amazingkitkat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWMilan, General Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this reviewResponded 26 September 2011

Dear Amazingkitkat,
with reference to the comments posted on TripAdvisor on August 21st 2010, let us thank you for having invested some of your time to summarize your experience in our Hotel.
And we are glad you made a scheme with notes so we can take advantage of your suggestions and perception of your stay in the Hotel, to improve continuously. We thanks you also to give us the opportunity to underline that we ask our Guests to wear cups for hygienic reasons, and we just offer the opportunity to buy one in case they do not carry their own.
Looking forward to have you back at the Sheraton Milan Malpensa Airport Hotel and Conference Centre, we remain,
Yours sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2011

We stayed in this hotel for one night. We had a very early morning Easyjet flight and staying overnight here worked out well for us. The Hotel is in the airport, Terminal 1. There is a shuttle to Terminal 2 (where Easyjet is located) at the hotel's front door that runs around the clock.
The room was quiet, clean and modern. I loved the bathroom which was spacious and lux. The pool was small, but nice for an evening swim. You must wear a shower cap and they sell them at the spa if you don't have your own. The only thing i didn't like was the restaurant we ate at (sports bar I think). The food was microwaved and mediocre at best, plus over priced. If I ever have an early morning flight from Malpensa, I will definitely stay there again.

Room Tip: We got our Room without breakfast because we were leaving before it was served and got a lower rate.
  • Stayed: July 2011, travelled with family
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1  Thank designerd0212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWMilan, General Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this reviewResponded 26 September 2011

Dear DianaW2,
with reference to the comments posted on TripAdvisor on 19th 2011, let us thank you for having invested some of your time to share your experience in our Hotel.
Comments and suggestions from our customers are always welcome to improve continuously and to satisfy our Guest’s expectations.
Let us add that to your very detailed report that the Free Shuttle connecting T1 with T2 provides departures approximately every 7 minutes from 5:46am to 22:15pm and every 30 minutes from to 22:16 to 5:45am. Furthermore there is just in front of our door entrance the Railway Station with departures to/from Milano downtown every 20 minutes. Apart from various Bus services to/from Milano Central Station from just outside Terminal 1.
Looking forward to have you back at the Sheraton Milan Malpensa Airport Hotel and Conference Centre, we remain,
Yours sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2011

This is a very good, spacious and modern hotel located inside the Airport, quick access to the terminal.

I arrived on a rental car since the hotel has a driveway and checked in and then I returned the car and walked right back through the terminal. Extremely convenient

I needed 2 rooms, since they dont had any large rooms for 2 adults and 2 kids. Each room was 130 euros per night, connected

Everything inside high tech, great flat screen HDTV

The staff at the front desk were very nice, attentive and service oriented.

Room Tip: I used the Preferred Hotels website, no difference in price from any other discount travel site
  • Stayed: August 2011, travelled with family
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Thank hugo0001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWMilan, General Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this reviewResponded 26 September 2011

Dear Hugo0001,
with reference to the comments posted on TripAdvisor on August 18th 2011, let us thank you for having invested some of your time to summarize your experience in our Hotel.
Comments from our customers are always welcome and precious since they give us the opportunity to improve continuously and to fulfill our Guest’s expectation.
Looking forward to have you back at the Sheraton Milan Malpensa Airport Hotel and Conference Centre, we remain,
Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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