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Sheraton Milan Malpensa Airport Hotel & Conference Centre
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Reviews (2,623)
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726
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471
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All reviewsmalpensa airportan early flightlong walkthe club loungeconvenient locationnext morningpizzarental carrooms are spacioushuge hotelpublic areaslast nightmodern hotellate arrivalexpress trainbetween flightsstayed one night
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1,503 - 1,508 of 2,623 reviews
Reviewed 30 September 2011

Convenient hotel if you just want to stay there overnight for a one day meeting or if you lost your plane. For more than that I wouldn't recommend as it takes you 56 minutes (each way) to go by train to central Milan.
For an airport hotel one point could be improved: specially checking-in but also check out takes ages. For the rest it is ok, good noise isolation, a fair breakfast and good air-conditioining in the meeting rooms.
Convenient but easily forgotten

Room Tip: difficult question, closer to the central part of the hotel. As the number of floors is limited (it is near an airport) the corridors are huge
  • Stayed: September 2011, travelled on business
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Thank 1000spots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWMilan, General Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this reviewResponded 6 October 2011

Dear 1000spots,
it is a piety you haven’t enjoyed the visit to Milan downtown. As a matter of fact there is the Malpensa Express train leaving just 20 mt outside our entrance door that every 30 minutes takes to Cadorna Station, 5 minutes walking far from Duomo di Milano, and the trip lasts 29 minutes only. We do hope that you will come back to our Hotel and in such occasion we will be more than happy to advise all the necessary information to better enjoy your stay in Malpensa and Milan.
With our warm regards.

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Reviewed 29 September 2011

Thought staying at the airport was convenient. So for 119E we gave it a try. This hotel has no atmosphere whatever, the corridors are as long as football fields and the food in the dining room is horrible and disgustingly overpriced. Of course there are no other options for eating a regular meal. The vegetable soup was 14E. We asked how the costoletta was prepared as we did not want a deep-fried veal milanese. It came to the table so fried that even the bone was dry. We complained to the waiter and asked for the maitre 'd. He came to the table while talking on the cell phone. In poor English he said it was pan fried in butter, but that poor piece of veal had never seen butter in a saute pan. When I checked out, I complained and was given a 30% reduction on the food. Better than driving to the airport at 3am but there is much room for improvement.

  • Stayed: September 2011, travelled as a couple
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Thank suefromCalif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWMilan, General Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this reviewResponded 6 October 2011

Dear suefromCalif,
we are sorry for the bad memory you’ve got from your visit to our Hotel, and we thank you for having made a precise list of your experience, it gives us the opportunity to improve our services. Let us just underline that the Food and Beverage Service Supervisor was not talking to his mobile, we are not allowed to keep our mobile when on duty, he was talking to our internal service mobile phone, a tool that gives us the opportunity to be reached quickly in case of emergency and to take immediate action. We apologize to not have been prompt in ending the conversation before coming to you. We hope sincerely you will give us with another opportunity, in the meantime take care.

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Reviewed 27 September 2011

Stayed here in June with my wife for one night. Got an excellent deal which made this very worth while.

OK, first the down side. It is a bit 'soulless', but I think that's just because of the vastness of the building with its endless corridors. Staff were all very polite and professional, but lacking warmth and the personal touch. In a certain sense, they seem to mirror the feeling you get from the building.

On the up side... the room was lovely - clean, modern and comfortable. The spa is excellent: open till late with a lovely pool and sauna, steam room, etc. Breakfast was top notch with even an 'eggs' chef to cook your eggs exactly how you like, on the spot! Huge variety of quality food and drinks, and plenty to set you up for the day. We got off our plane at terminal 2 so a short free shuttle ride takes you to the door, but if you arrive at terminal 1, you're right at the door! Likewise, next morning our train to Milan was steps away from the hotel reception. And despite what I've mentioned about the staff, they were all courteous and helpful.

  • Stayed: June 2011, travelled as a couple
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Thank tbiondi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2011

We chose this hotel as a convenient stop for our last night before a morning flight to the US. Little did we know what a wonderful experience we would have on our final day in Italy. We arrived early (before Noon) to the hotel just to drop our bags before heading into Milan for the afternoon. To our surprise and delight they had a room ready for us to use. The fast train into the City couldn't be more convenient just below the hotel and the 14 Euro round trip fare is a fantastic value. The train takes less than 30 minutes. We were able to spend the afternoon in Milan having a nice long lunch. We had booked a club room at the hotel so we had snacks there in the evening and the breakfast in the morning was quite thorough. A very nice place to stay in Milan!

  • Stayed: September 2011, travelled as a couple
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1  Thank entrada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWMilan, General Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this reviewResponded 3 October 2011

Dear Entrada,
We are delighted to have contributed to the ‘Happy ending’ of your nice trip to Italy, and to have had the opportunity to please you with your experience in our Hotel.
It is true we are not downtown, but yet we are well connected to the city center with various and fast services. We sincerely hope to see you again, in the meantime, take care!

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Reviewed 25 September 2011

When it works well an airport hotel can be a great place to hold business meetings as people can often fly in/out the same day or save time by staying in the hotel.... Unfortunately this hotel is not ready to be a business hotel yet. It has the basic facilities by the F+B is poor, service slow and AC not sufficient for the design of the hotel. As a guest I can only echo the other comments. Both check in/out were painfully slow; room Ok but shoddy finishes.

  • Stayed: September 2011
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Thank Curvy_Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWMilan, General Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this reviewResponded 3 October 2011

Dear Curvy_Traveller,
we thank you very much for having stayed at the Sheraton Milano Malpensa Airport Hotel and Conference Centre, and for having spent some of your time to post your comments by TripAdvisor on September 25th 2011.
Comments from our customers are always welcome and precious since they give us the opportunity to improve continuously and to satisfy our Guest’s expectation.
Looking forward to have you and your family back to the Sheraton Milan Malpensa Airport Hotel and Conference Centre, we remain,
Yours sincerely

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