Despite checking out on 21st October, the Sheraton is still holding on to my security deposit! They say it's all the bank's fault and the bank tells me that it's the hotel. When contacting the hotel they tell me it can take 30 days to release the deposit!!!!!!
What a total farce.
On top of this it took nearly 30 minutes to check in and much the same to check out as they are more interested in looking after the aircrew who stay there.
The hours free wi-fi cost €3 and when I asked at check I was told that this was my mistake. Obviously I don't understand English, despite the fact I have been speaking it as my mother tongue for 50 years.
4 star prices and 1 star service.
- Official Description (provided by the hotel):
- This is not just a hotel at the airport: it is right inside Terminal 1, moments away from the gates. Perfectly soundproofed rooms shut out all the noise and leave you with a stunning view of Monte Rosa. Enjoy moments of pure wellness in the SPA and its indoor pool. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Milan Malpensa Airport Hotel And Conference Centre