However, when something goes wrong - it is all about how the staff handles and resolves problems that matter. We booked one night here at the end of our vacation. We checked in early and they got us a room right away - which was appreciated. Lunch in the bar was really good - some of the best food we had on the trip. The rooms were clean and decently appointed as well as spacious for an airport hotel. The problem started when we laid down for bed. Our room overlooked the parking lot with large and bright lights shining into our room. There were no blackout curtains. I went down to the front desk and explained our problem - they sent someone up to take a look. Within 15 minutes, we were upgraded to a larger room and given club floor access. We went up there for a quick beer and found they had wonderful snacks laid out and some delicious red wine. It was fantastic.
In the morning, we enjoyed a plentiful breakfast in the club lounge...pancakes, eggs, potatoes, bacon. They had oatmeal, cereal and plenty of pastries.
The hotel is attached to the terminal and we were able to walk to the gates within 10 minutes. I would absolutely stay here again and truly appreciate their commitment to a positive customer experience.
- Official Description (provided by the hotel):
- This is not just a hotel at the airport: it is right inside Terminal 1, moments away from the gates. Perfectly soundproofed rooms shut out all the noise and leave you with a stunning view of Monte Rosa. Enjoy moments of pure wellness in the SPA and its indoor pool. ... more less
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- Also Known As:
- Sheraton Milan Malpensa Airport Hotel And Conference Centre