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“It's not always perfect”

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Sheraton Milan Malpensa Airport Hotel & Conference Centre
Ranked #1 of 1 Hotels in Ferno
Sacramento, Ca
Level 5 Contributor
68 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“It's not always perfect”
Reviewed 27 May 2014

However, when something goes wrong - it is all about how the staff handles and resolves problems that matter. We booked one night here at the end of our vacation. We checked in early and they got us a room right away - which was appreciated. Lunch in the bar was really good - some of the best food we had on the trip. The rooms were clean and decently appointed as well as spacious for an airport hotel. The problem started when we laid down for bed. Our room overlooked the parking lot with large and bright lights shining into our room. There were no blackout curtains. I went down to the front desk and explained our problem - they sent someone up to take a look. Within 15 minutes, we were upgraded to a larger room and given club floor access. We went up there for a quick beer and found they had wonderful snacks laid out and some delicious red wine. It was fantastic.

In the morning, we enjoyed a plentiful breakfast in the club lounge...pancakes, eggs, potatoes, bacon. They had oatmeal, cereal and plenty of pastries.

The hotel is attached to the terminal and we were able to walk to the gates within 10 minutes. I would absolutely stay here again and truly appreciate their commitment to a positive customer experience.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nicole065
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (333)
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Ascot, United Kingdom
Level 6 Contributor
383 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
Reviewed 24 May 2014

Can't fault the location, right above the Malpensa express station and right next to terminal 1 at MPX, perfect location

When we arrived reception was in chaos with some sort of huge tour group trying to check in, and computer problems, so the staff were very harassed and check in was very slow, however staff tried their best to manage

As an SPG gold got a nice upgrade to a SPG room, as usual room was spotless and had everything needed

Only issue was the. Hotel restaurant, food was excellent and service was good, but they denied the SPG discount as we tried to pay, , they calmed no longer valid this month, however according to their website which I checked earlier it is still valid... A bit annoying as we spent almost 400 euros in the restaurant

Other than that, good stay

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ascot_Flyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonMilan, Guest Relations Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review, 29 May 2014
Dear Ascot Flyer,

We thank you for staying with us and also for your nice review on TripAdvisor.
We regret for the slow check-in experienced, in spite our efforts in stream line the procedures,
sometime it is difficult to satisfy all our guests.
In relation to the discount not provided, please feel free to contact us on reviews.sheratonmalpensa@sheraton.com and we will be happy to look in to the reported matter.
Looking forward to welcome you back soon, meanwhile accept our warmest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Torino, Italia
Level 5 Contributor
66 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 24 May 2014

Probably the missing point is just due to my expectations that - according to name and price - were too high, but at the end I'm not 100% satisfied.
The building is really attractive: excelletnt modern architecture with a beautiful balancing of huge open spaces and cosy corners. The landscape is poor, but of course - being an airport hotel - the most important aspect is that can be very easily reached by the terminal.
Rooms are however small, clean but not very stilish: not even minimal, just too simple and without any interesting aspect.
The major problem I noticed is that the hotel is really huge and definitely lacking of signs and information: you can walk around looking for you meeting room for half a hour without finding ian indication or anybody to ask to...
The breakfast is ridicolous and would be considered poor for a 3 star. Let's not focus on the stock biscuit and other stuff looking as bought at Lidl, but the worst experience was with an annoyed chef preparing omelettes using powder-egg from a tetrapack, even too bored to pour it into a carafe.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank als15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frisco, Texas, United States
Level 6 Contributor
108 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 23 May 2014

After trying to stiff me for a 30 euro early check in fee when we arrived before 3pm I had a bad taste in my mouth and was ready to never stay in a Sheraton again. A second clerk understood and checked us in about 1pm without the fee. Lunch after check in was difficult. We were turned away from the main dining room as it was too busy. A nice young lady in the bar moved tables about so the four of us could have lunch together. Food service was terribly slow. The room was fine and since it is in the International Terminal at the Milan airport it certainly was convenient.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonMilan, Guest Relations Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review, 29 May 2014
Dear Jim B,
Thank you for staying with us and for your review on Trip Advisor.
Being an airport hotel where people arrives and leaves all the time , the early check-in fee is foreseen as per company policy. We do not know the timing of your arrival for an appropriate reply to your comments, probably the office clerk has given the room to you very exceptionally considering the situation at that time.
We regret to learn that you have not been properly satisfied with the service at lunch time; in the past days were taking place a couple of big events that forced us to direct our clientele at our Monte Rosa Bar during the lunch time; certainly your impressions will be reported to our F&B Manager for the consideration of the case.
All our guests are important to us and please accept our apologies for not meeting your expectations.
We trust you will give us another possibility in the future and meet your expectations.
With our warmest regards,
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roswell, ga
Level 4 Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 May 2014

The hotel is located right next to the Terminal and is connected so you don't have to go outside. We were catching a flight the next morning so ate at the lounge. Good pizza. There are computers and printers next to the lounge so it made it easy to take care of boarding passes while waiting for dinner to arrive. The view of the Alps while walking to the elevator was spectacular. Good room, with the basics. Good sound insulation. I would recommend this hotel to anyone leaving on an early morning flight. It was also easy getting to using the Malpensa Express (which is not an express at all). The lobby is connected to the station.

Room Tip: The rooms can be located a LONG way from the elevator, just be aware.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gapeachiekeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
France
Level 3 Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 17 May 2014

Though it was a good stay overall it was the classic lage hotel where you have to go miles prior to reach your room, with the Front Desk staff professional, but little concerned about every guest and unable to give a really personalized service. I arrived late and I had a small TV issue in my room and I waited for more than 30 minutes before a technician intervention. I would like to stay again and to discover a little bit better the facilities that look great.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NicolasRB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonMilan, Guest Relations Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review, 20 May 2014
Dear NicolasRB,

Thank you for your nice feedback, we are glad you were satisfied with your stay with us.
We hope to welcome you back and in such a case experience our facilities !
Warmest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level 6 Contributor
105 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 15 May 2014

To be honest, most people staying at the Sheraton Malpensa Airport are likely to have arrived on late flights or leaving on early ones! We fell into the latter category as our arrival into Malpensa was early afternoon and could take the coach straight into Milan.

However, with an early flight out, it made sense to travel out of the city and spend the night at the airport.

We arrived by coach back at Terminal 1 and it was a little difficult to find directions to the hotel despite it being fully visible on the way in! Helpful airport staff soon pointed us in the right direction however.

We had no issues with the efficient check in and then embarked on something of a trek to find our room. The hotel is quite big and stylistic, so we actually walked a fair distance to our room.

The room itself was spacious, well presented and clean while the bathroom was modern "wet room" style with a walk in shower. The bed was extremely comfortable and we enjoyed a good nights sleep.

Early morning check out was fairly straightforward other than the hotels computer system was down so the receptionists were doing everything manually and offering sincere apologies for any inconvenience - there was none, I might add.

As we were flying Easyjet, we had to make our way to Terminal 2 and this was straightforward as the free shuttle bus stop is just outside the hotel exit. Journey time was under 10 minutes to the other terminal.

We would certainly consider using the Sheraton again should we be flying out of Malpensa.

Given our early departure, we did not eat breakfast and stayed on a Room Only basis.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Trolleyman81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonMilan, Guest Relations Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review, 20 May 2014
Dear Trolleyman81,

We thank you for your stay with us and we are glad to read your positive review !
The Hotels is just a good mix of comfort and location and we are glad that our guests are satisfied with it. We hope to welcome you back in a nearest future!
Warmest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Milan Malpensa Airport Hotel & Conference Centre

Property: Sheraton Milan Malpensa Airport Hotel & Conference Centre
Address: Malpensa Terminal 1 S.S. 336, 21010 Ferno, Italy
Region: Italy > Lombardy > Province of Varese > Ferno
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Ferno
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Milan Malpensa Airport Hotel & Conference Centre 4*
Number of rooms: 433
Official Description (provided by the hotel):
This is not just a hotel at the airport: it is right inside Terminal 1, moments away from the gates. Perfectly soundproofed rooms shut out all the noise and leave you with a stunning view of Monte Rosa. Enjoy moments of pure wellness in the SPA and its indoor pool. ... more   less 
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Also Known As:
Sheraton Milan Malpensa Airport Hotel And Conference Centre

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