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“Average airport hotel”

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Sheraton Milan Malpensa Airport Hotel & Conference Centre
Ranked #1 of 1 Hotels in Ferno
Reviewed 15 July 2014

Rooms are nice and the hotel is right inside the main terminal, so you can't beat the location. But the 20-minute wait for the check-in, the 3 euros for an hour of internet (really?) and the thin walls have spoiled my one night stay.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Service
2  Thank lucaerrante
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonMilan, Guest Relations Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this reviewResponded 18 July 2014

Dear Lucaerrante,

Thank you for staying at Sheraton Malpensa and for your review on Trip Advisor.
The location is a good value for the Hotel being internally the airport hub.
We understand your concern for the long time waiting at check-in, although we try to streamline procedures, because of the very high frequency,
In some peak times it is difficult to avoid time waiting.
While internet is free of charge in all public areas, only in room is subjected to a charge. It will certainly be food for thought during our internal meetings.
We hope to welcome you back in the future and experience the hotel differently .
Warmest regards,

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Reviewed 15 July 2014

You won't find a hotel any closer to the airport as its connected to both the airport and the train station. Room was clean, large and comfortable. However corridors were long and it was a very long walk to the rooms which seem to be miles away from the elevators. Corridor carpets were in poor condition and leaks from the ceiling doesn't make a great impression. Breakfast and food in general was good although both food and wifi are overpriced.

Room Tip: All rooms were quiet, even beside an airport.
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  • Stayed: July 2014, travelled on business
    • Value
    • Rooms
    • Service
Thank speedbird1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonMilan, Guest Relations Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this reviewResponded 18 July 2014

Dear Speedbird1984,

We thank you for your review on Trip Advisor and for staying with us.
The Hotel is a modern design building, spread in length and not in high for security purposes being located internally the airport hub. Any inconveniences have been already fixed by our team. The bad weather of the past days has contributed to increase a wrong perception to our guests and regret about that.
While WIFI in all public areas is free of charge, your comments about the internet charge in room, will be taken as a Voice of the Customer during our internal meeting.
Our restaurant prices are on line with other Hotels of same category of the region.
We hope to welcome you back in the future and in such a case have meet your expectations.
With our warmest regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2014

This hotel is very convenient when you wanna make sure that you won't miss your flight. The hotel is literally next to the airport, so you can just walk to the airport to catch your flight.

I stayed at a de luxe room. Bed is comfy, room is big. Tv channels are pretty good, quite a few english channels apart from news channels.

Downside is the window curtains. It does not give you a pitch black darkness if you wanna sleep during day time. My work involves extensive travelling to different time zones, so achieving a a pitch black room when curtains are down is very important for me.

Staff are helpful and courteous. Free wifi at the lobby.

  • Stayed: July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank asb_9theTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2014

You would not know you are in an airport. Quiet, comfortable and so convenient.
Very sleek decor, plus excellent restaurant il Canneto...see separate review.
Adjoining rooms can be heard somewhat, adjoining door may be thin-but no air traffic noise.
Internet access in room is not free...costly 3.00 euro per hour.
Bed is very comfortable.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank michelleb613
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2014

The hotel room looked updated and modern. The room was quiet and had everything you expect from a Sheraton. The carpet in the third floor corridor was bunched up and some renovation was occurring judging by the plastic sheeting on the elevator lobby walls. The only negative was the time it took to check in and then check out. The front desk was very slow especially considering how few people there were in the lines. We should have at least tried to check out of the room from the room.

We stayed in the Malpensa Airport Hotel because we thought after flying from Los Angeles we would be too tired to go into Milan. Even though it was a long flight and it was after 7:00pm when we decided, we took the train into town we had a nice time in Milan looking at the Duomo and the Galleria and then dining at one of the restaurants that lined the large boulevards. Car traffic was restricted on the main large cobblestone boulevards at night. If I had it to do over again I would book a hotel with more charm between the Duomo and Milano Centrale train station. It would have saved us the train ride back up to Malpensa and then to Milano Centrale in the morning.

  • Stayed: June 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Schtork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2014

Stayed here at the end of May, after arriving into Malpensa around 9pm. Check in was friendly and quick and when the staff noticed that one of our party was using a walking stick, they immediately changed the room to once closer the bar/restaurant/elevators - excellent customer service.

The other two rooms for our party were pretty much as far as you could get from the elevators, and it was a long walk to get to them. Luckily our luggage was delivered for us that evening, but we took it back downstairs the following morning ourselves for a bit of exercise/torture!

Room was large and comfortable, and the soundproofing worked very well - couldn't hear the airport unless the window was opened.

Bar quite expensive and service a little on the slow side. Breakfast was very good, with a self-service buffet option.

Checkout quick and efficient, and the concierge was helpful in advising how to get the hire cars we were going to go and collect to the front of the hotel so we could load luggage and passengers without everyone having to go through the car hire parking.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Service
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2014

If you are flying in or out of Malpensa and need a hotel close to the airport, it doesn't get better than this. It's practically IN the airport! We stayed here for our last night in Milan as Malpensa is so far out of town. Then when our flight was canceled, we stayed again. The hotel is gorgeous, the rooms are spacious and nicely decorated, and the staff is AMAZING. Our bellman (both days) was so super helpful and engaging that he should get a raise! Too bad I forget his name. Anyway, It's literally right next to the airport. You go out the Sheraton door and cross an art installation and you're in the airport. The best part is that the bellman will put your bags on those airport carts and you can just push it all over there super easily. It really does not get much more convenient. The food was also good - room service and restaurant. And maybe most importantly - we never heard a plane the entire time we were there. SO QUIET! My 6 year old son declared it his favorite hotel of the trip. We loved it and will definitely be back.

  • Stayed: June 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank knub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Milan Malpensa Airport Hotel & Conference Centre

Address: Malpensa Terminal 1 S.S. 336, 21010 Ferno, Italy
Region: Italy > Lombardy > Province of Varese > Ferno
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Ferno
Price Range: £100 - £157 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Milan Malpensa Airport Hotel & Conference Centre 4*
Number of rooms: 433
Official Description (provided by the hotel):
This is not just a hotel at the airport: it is right inside Terminal 1, moments away from the gates. Perfectly soundproofed rooms shut out all the noise and leave you with a stunning view of Monte Rosa. Enjoy moments of pure wellness in the SPA and its indoor pool. ... more   less 
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Also Known As:
Sheraton Milan Malpensa Airport Hotel And Conference Centre

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