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“Great Hotel when flying out of Malpensa”

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Sheraton Milan Malpensa Airport Hotel & Conference Centre
Ranked #1 of 1 Hotels in Ferno
Reviewed 16 July 2014

We have stayed here numerous times when flying out of Milan Malpensa; hotel is located in the airport. Good hotel with excellent service. My only complaint is if your room is at the far end of the hall it'll take you some time to get to the elevator. As well there's a train station in the airport which has easy access to Milan.

  • Stayed: July 2014, travelled solo
    • Location
    • Rooms
    • Service
3  Thank M D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 15 July 2014

This airport hotel is wonderful! So very convenient to the terminal, yet so quiet inside. The decor is very pleasing and the staff were all so friendly and helpful. Our room was very clean and the bed was so comfortable for a great night's sleep before our long overseas flight. Definitely would stay here again and highly recommend it.

Room Tip: The hotel is very large so if you have a problem walking, request a room close to the elevators. The...
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  • Stayed: June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Laura G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonMilan, Guest Relations Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this reviewResponded 18 July 2014

Dear Laura D,

We are delighted to learn of your positive experience while staying with us and would like to thank you.
It means that we are going to the right direction; our main goal is to exceed our guest expectation and your comments help us to continue.
We trust to welcome you back soon, thank you for your feedback on TripAdvisor,
Warmest regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2014

Rooms are nice and the hotel is right inside the main terminal, so you can't beat the location. But the 20-minute wait for the check-in, the 3 euros for an hour of internet (really?) and the thin walls have spoiled my one night stay.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Service
2  Thank lucaerrante
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonMilan, Guest Relations Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this reviewResponded 18 July 2014

Dear Lucaerrante,

Thank you for staying at Sheraton Malpensa and for your review on Trip Advisor.
The location is a good value for the Hotel being internally the airport hub.
We understand your concern for the long time waiting at check-in, although we try to streamline procedures, because of the very high frequency,
In some peak times it is difficult to avoid time waiting.
While internet is free of charge in all public areas, only in room is subjected to a charge. It will certainly be food for thought during our internal meetings.
We hope to welcome you back in the future and experience the hotel differently .
Warmest regards,

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Reviewed 15 July 2014

You won't find a hotel any closer to the airport as its connected to both the airport and the train station. Room was clean, large and comfortable. However corridors were long and it was a very long walk to the rooms which seem to be miles away from the elevators. Corridor carpets were in poor condition and leaks from the ceiling doesn't make a great impression. Breakfast and food in general was good although both food and wifi are overpriced.

Room Tip: All rooms were quiet, even beside an airport.
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  • Stayed: July 2014, travelled on business
    • Value
    • Rooms
    • Service
Thank speedbird1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonMilan, Guest Relations Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this reviewResponded 18 July 2014

Dear Speedbird1984,

We thank you for your review on Trip Advisor and for staying with us.
The Hotel is a modern design building, spread in length and not in high for security purposes being located internally the airport hub. Any inconveniences have been already fixed by our team. The bad weather of the past days has contributed to increase a wrong perception to our guests and regret about that.
While WIFI in all public areas is free of charge, your comments about the internet charge in room, will be taken as a Voice of the Customer during our internal meeting.
Our restaurant prices are on line with other Hotels of same category of the region.
We hope to welcome you back in the future and in such a case have meet your expectations.
With our warmest regards,

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Reviewed 13 July 2014

This hotel is very convenient when you wanna make sure that you won't miss your flight. The hotel is literally next to the airport, so you can just walk to the airport to catch your flight.

I stayed at a de luxe room. Bed is comfy, room is big. Tv channels are pretty good, quite a few english channels apart from news channels.

Downside is the window curtains. It does not give you a pitch black darkness if you wanna sleep during day time. My work involves extensive travelling to different time zones, so achieving a a pitch black room when curtains are down is very important for me.

Staff are helpful and courteous. Free wifi at the lobby.

  • Stayed: July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank asb_9theTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2014

You would not know you are in an airport. Quiet, comfortable and so convenient.
Very sleek decor, plus excellent restaurant il Canneto...see separate review.
Adjoining rooms can be heard somewhat, adjoining door may be thin-but no air traffic noise.
Internet access in room is not free...costly 3.00 euro per hour.
Bed is very comfortable.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank michelleb613
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2014

The hotel room looked updated and modern. The room was quiet and had everything you expect from a Sheraton. The carpet in the third floor corridor was bunched up and some renovation was occurring judging by the plastic sheeting on the elevator lobby walls. The only negative was the time it took to check in and then check out. The front desk was very slow especially considering how few people there were in the lines. We should have at least tried to check out of the room from the room.

We stayed in the Malpensa Airport Hotel because we thought after flying from Los Angeles we would be too tired to go into Milan. Even though it was a long flight and it was after 7:00pm when we decided, we took the train into town we had a nice time in Milan looking at the Duomo and the Galleria and then dining at one of the restaurants that lined the large boulevards. Car traffic was restricted on the main large cobblestone boulevards at night. If I had it to do over again I would book a hotel with more charm between the Duomo and Milano Centrale train station. It would have saved us the train ride back up to Malpensa and then to Milano Centrale in the morning.

  • Stayed: June 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Schtork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Milan Malpensa Airport Hotel & Conference Centre

Address: Malpensa Terminal 1 S.S. 336, 21010 Ferno, Italy
Region: Italy > Lombardy > Province of Varese > Ferno
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Ferno
Price Range: £100 - £164 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Milan Malpensa Airport Hotel & Conference Centre 4*
Number of rooms: 433
Official Description (provided by the hotel):
This is not just a hotel at the airport: it is right inside Terminal 1, moments away from the gates. Perfectly soundproofed rooms shut out all the noise and leave you with a stunning view of Monte Rosa. Enjoy moments of pure wellness in the SPA and its indoor pool. ... more   less 
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Also Known As:
Sheraton Milan Malpensa Airport Hotel And Conference Centre

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