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Reviews (2,697)
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744
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All reviewsmalpensa airportan early flightlong walkthe club loungeconvenient locationnext morningpizzarental carhuge hotelrooms are largepublic areaslast nightmodern hotellate arrivalstayed one nightelevatortrain
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13 - 18 of 2,697 reviews
Reviewed 3 weeks ago via mobile

It’s so nice to go to a lounge that they haven’t cut back ! This is the reverse! The options at the lounge are fabulous.. The service great and rooms clean with great amenities. This is the hotel to stay at if your having to overnight at Malpensa airport.

Stayed: June 2018, travelled as a couple
Thank Joann P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Great area to pop in for a drink/snack meal if you have a wait at the airport. Comfortable, spacious lounges away from the hustle and bustle of Terminal 1. Part of the terminal buildings, but so much quieter and more civilised.

Stayed: June 2018, travelled as a couple
Thank MaryBarryJackson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

There's little reason to be here unless you're flying in/out of MXP, but if that's what you're doing, then it's a good place to be. Comfortable room, nice shower. Very quiet - I don't think I heard airplanes during my time there. Fast free wifi. And the walk to the terminal or from the train station could not be easier.

  • Stayed: June 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank CPtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

We arrived at 2:30 pm and were promptly checked in. We had reserved a junior suite despite the underwhelming website photos and were happy to surprised to find a bright, spacious room with a comfortable loveseat and matching upholstered chair. Located on the third floor not far from the Club Room, we were not impressed with the breakfast offerings, but the space and set up were nice. Yes, the corridors are long and the carpeting is not luggage wheel friendly, but at check in assistance was offered and we declined not realizing the walk would be longer than we might have preferred. Having said that the corridors were not inconsistent with other airport hotels we've stayed at, which tend to sprawl.

Getting back to the room - the king sized bed and bedding were very, very comfortable and we loved the exceptionally high ceilings which made the room feel even more spacious. The toiletries are generously provided for as well as an ample quantity of towels. The bathroom design was well thought out, practical and attractive. We love a bathroom that has actually been designed with people in mind. We did not experience any climate control or corridor noise issues.

As we arrived after the restaurant had closed for lunch, we dined in the Bar area without much expectation but, frankly, had a lovely meal. The servers were engaged and helpful, we had a great bottle of Gavi di Gavi and we enjoyed two different apps and entrees very much.

Our morning checkout went very quickly and smoothly and we felt our night had been well spent. Based on our experience, we would definitely stay here again, felt our junior suite offered very good value for money and more than met our expectations.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank MeandHeTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestET, Guest Experience Team at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this reviewResponded 2 weeks ago

Dear MeandHeTravel, we would like to thank you for your recent stay at the Sheraton Malpensa and for your feedback. We find your comments very interesting and helpful for us and for future clients. Our Aim is to provide our guests a perfect Sheraton style service, we understand totally your point of view and are sorry to hear about the long distance to get to the Room, we could have given you a Room closest to the lifts; this is something we will take care of for the future. As a valued guest you are truly important to us and we would like to ensure you feel ok to return to us for a future stay. Please feel free to contact me on your next stay.
Kind regards Guest Experience Team, Sheraton Milan Malpensa Airport Hotel & Conference Centre

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Checkin is OK as a SPG Gold you do not get special treatment. Hotel caters to airline crews and conventions. I was told my room is upgraded - to a ground floor parking lot view. (Haha- I’m sure they laughed about it once I left checkin.)

Can’t wait for the brand to disappear and have Marriott standards.

Stayed: June 2018, travelled solo
Thank Ed T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestET, Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this reviewResponded 3 weeks ago

Dear Ed T, we thank you for your stay at Sheraton Milan Malpensa and for taking the time to address your concerns; as we always improve ourselves to better serve our guests. We regret to learn about your experience as You said, it has affected your memories and impression on us. We understand the importance of making our guests feeling welcomed, for some reasons we are now investigating, we have failed in delivering the right feeling and attention. Your comments will be strongly discussed with the front desk during our training session to sensitize the staff to a major cure to details and information. Please accept our apologies for any discomfort we have unintentionally caused. We trust to welcome you back sometime in the future, in such a case deliver the right service you expect from us. Feel free to contact me for any help or information you may need. Warmest regards, Giovanna Caspanello Hotel Manager, Sheraton Milan Malpensa Airport Hotel & Conference Centre

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