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Artisan Family Hotels & Resorts Collection Playa Esmeralda
Certificate of Excellence
Reviewed 19 November 2013

My bf and I made a reservation for the long weekend, the room we reserved according to the details of booking, was scenic garden views and a queen size bed.. But when we arrived we had a room all the way in the corner, about gardens well only the washed clothes of the neighbor was in sight and the bed was a matrimonial.. We spoke with the reception girl and the guy in charge of reservations... But basically the answer was "we cannot help this is what we have and well what we can do .is to lower the price" but still the price was way too high for a room like the one they gave us, so at the end we decided to just leave... Is a shame cause in general the hotel looked nice and we were really looking forward to stayed there.. But the prices simply weren't according to what u get..

Stayed: November 2013, travelled as a couple
Thank Abril P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (123)
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11 - 17 of 123 reviews

Reviewed 19 May 2012

Nice pool
Good services
Very expansive restaurants (2)
Dirty beach (plastic)
Loud music (stange for a spa resort)

  • Stayed: May 2012, travelled with family
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Thank intensivetravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2011

We stayed here to celebrate our 2nd anniversary, this is a pretty good hotel at
a very reasonable price, although is not easy to get there once you do, you can
totally forget about the city, no cars, no lights and zero noises!! We took one
of the suites and believe me, they have the best bed you can ask for!! Jacuzzy with ocean
view, big flat tv, control for air conditioner and light, mini fridge and
everything you need to just relax!! You can do some sports, rent a motorcicle,
jeep, etc. We didn't do anything of that because just stayed 2 days.

  • Stayed: December 2010, travelled as a couple
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Thank KarlaM1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2010

The hotel is very small but comfortable. I went with my fiancé and we have a great time. The SPA is beautiful, a little expensive, but the TEMAZCAL was grateful. All workers inside are so kind, they were always asking if we need something. They exceeded our expectations. The girl that gave us the TEMAZCAL loves what she does and it was an unforgettable experience. The food was delicious. Also there is a bar with billiards with good music. We also went with ATV’s to sand dunes. We spent a funny and romantic time in a high-quality place. We relax and have a lot of entertaining

  • Stayed: August 2010, travelled on business
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Thank Luvita10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2010

We went for a couple of days to Chachalacas, took our 2 boys (2&4 yrs.) and it was a great experience, lots to do at the hotel, loved the minigolf, it was quiet we went during the week so it was mostly us at the pool, the beach is nice, the pools are clean and my kids loved the heated onel!
The food at the restaurant is good but the service it's a little slow my hubby had to wait 45 min for a fish!! i really liked the breakfast and i totally recommend agua de horchata.. buenisima!
We would love to come back just as a couple to enjoy all the activities.. seems like a very romantic place..

  • Stayed: March 2010, travelled with family
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1  Thank ale_vazquez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2009

I expected a quite Resort&Spa hotel and got a noisy Family place.....
Very small room with a Jacuzzi in the bathroom which never worked, no hot water, a coffee maker but no coffee or cups (also not after mentioning it at the front desk) and a locked up minibar. The pool was invaded by screaming kids and not enough lying chairs at the beach.
There was no hotel manager available and only 1 person in the entire house who spoke english.....
All in all a big disapointment!

  • Stayed: August 2009, travelled as a couple
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5  Thank phabriela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 December 2007

I stayed at Punta Real 10 days ago and was pleasantly surprised. This part of Mexico is not very 'touristy' by International standards. I'm told that mostly people from Mexico city and Puebla go there - seeking the beach. This hotel is located in a tiny town called Chachalacas (the name of a very loud chicken-like animal). The town itself doesn't have much but the hotel is a destination. It is new, in very great shape, has two pools (one indoor, one out), a Spa, a bar, a roof lounge (only for adults!), a beach ..and the funest part: DUNES next door! In fact, this is their thing. They rent four-wheel motorcycles with ALL the equipment and take you through the dunes. This is quite entertaining and the Spa is a great amenity once you return to the hotel. My personal only regret is that it's a family hotel (now made better with rooftop jacuzzis and reading room only for adults) but if you want to experience something totally different in Mexico, this is the place. Oh..and the staff is very friendly and helpful! I stayed in a suite that had a jacuzzi on my private patio and a nice view. You must also know that from October to February the weather can be chilly and cloudy – thus the indoor pool.

  • Stayed: December 2007, travelled solo
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Thank MexicoSpecialist_07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Artisan Family Hotels & Resorts Collection Playa Esmeralda

Address: Saenz de la Pena s/n esquina Condor | Playa Chachalacas, Playa Chachalacas 91666, Mexico (Formerly Artisan The Handmade Hotel Collection Playa Esmeralda)
Region: Mexico > Central Mexico and Gulf Coast > Veracruz > Playa Chachalacas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Playa Chachalacas
Price Range: £30 - £122 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Artisan Family Hotels & Resorts Collection Playa Esmeralda 3.5*
Number of rooms: 50
Official Description (provided by the hotel):
Artisan Hotel Playa Esmeralda is an unique hotel in Chachalacas to enjoy with your family or friends and feel attended to as you deserve. Just 40 minutes from the Veracruz Port, this hotel is on the shore of the most beautiful beaches of Veracruz, surrounded by natural attractions, sea, beach, and the impressive Sabanal dunes. Playa Esmeralda is the most beautiful stretch of beach, surrounded by natural beauty and full of wonders that can only be found in Veracruz. Located on Playa Chachalacas, Veracruz, Artisan Hotel Playa Esmeralda operates under the highest standards of quality and warmth, offering its guests a complete collection of memorable experiences during their visit to the beautiful state of Veracruz. The 50 finely decorated Deluxe Double rooms and Junior Suites include a wide range of amenities and commodities that we know you will appreciate. ... more   less 
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