My bf and I made a reservation for the long weekend, the room we reserved according to the details of booking, was scenic garden views and a queen size bed.. But when we arrived we had a room all the way in the corner, about gardens well only the washed clothes of the neighbor was in sight and the bed was a matrimonial.. We spoke with the reception girl and the guy in charge of reservations... But basically the answer was "we cannot help this is what we have and well what we can do .is to lower the price" but still the price was way too high for a room like the one they gave us, so at the end we decided to just leave... Is a shame cause in general the hotel looked nice and we were really looking forward to stayed there.. But the prices simply weren't according to what u get..
- Official Description (provided by the hotel):
- Artisan Hotel Playa Esmeralda is an unique hotel in Chachalacas to enjoy with your family or friends and feel attended to as you deserve. Just 40 minutes from the Veracruz Port, this hotel is on the shore of the most beautiful beaches of Veracruz, surrounded by natural attractions, sea, beach, and the impressive Sabanal dunes. Playa Esmeralda is the most beautiful stretch of beach, surrounded by natural beauty and full of wonders that can only be found in Veracruz. Located on Playa Chachalacas, Veracruz, Artisan Hotel Playa Esmeralda operates under the highest standards of quality and warmth, offering its guests a complete collection of memorable experiences during their visit to the beautiful state of Veracruz. The 50 finely decorated Deluxe Double rooms and Junior Suites include a wide range of amenities and commodities that we know you will appreciate. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TripOnline SA, Evoline ltd and HotelQuickly so you can book your Artisan Family Hotels & Resorts Collection Playa Esmeralda reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.