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“The best hotel in chachalacas!!!!”

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Artisan Family Hotels & Resorts Collection Playa Esmeralda
Certificate of Excellence
Veracruz, Mexico
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“The best hotel in chachalacas!!!!”
Reviewed 1 April 2014

Good service, beautiful facilities, the attentive people, it has a very nice view, is amazing!!!
If you´re really looking for a good option, this hotel offer a nice spa and different acitivities to help to spend a very nice vacations!!! I recomend 100%

Room Tip: Is very good option to enjoy a nice family vacations.
See more room tips
  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jucedohe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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117 reviews from our community

Traveller rating
    51
    33
    15
    9
    9
See reviews for
49
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Panama
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 January 2014

It was a nice one night stay, however, the food was OK, notthing special, kind of delayed the food service. I heard from one of the workers they were changing administration. This is the reason why the expected service was not satisfied.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RodJaen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silver City, New Mexico, United States
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 December 2013

There were flashes of brilliance! This hotel is beautifully appointed. Big clean rooms with ocean views and incredibly helpful staff. Gorgeous grounds. Three star rating stems from truly horrible food available from the onsite cafe, no truly hot water, mold in the jets of the bathtub, and no wifi available in the room. I really wanted to give a higher rating to this hotel. I did. It just took too much effort to take a bath and check my email. And the food actually was terrible. So, overall, a great experience - just a little rough around the edges.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Catherine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelPuntaRealResort, Gerente at Artisan Family Hotels & Resorts Collection Playa Esmeralda, responded to this review, 28 December 2013
Dear Mr. & Mrs. Stailey

This is Alberto, do you remember me? I hope so! :)
On behalf of all the staff at Punta Real Resort & Spa I thank you so much for giving us the opportunity to host you. I also apologize for the inconveniences with the hot water and Wi-Fi, i had already reported and working on it. Thank you so much for your comments as well, it is really rewarding to know them.
We hope you come back soon,
Happy Holidays
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 26 December 2013

I enjoyed this resort for its location. The beaches, while not the nicest I've seen, were great to walk & run on. It was quiet, and there were good beachside chairs & cabanas.
The room service food was horrible- and there isn't much locally for fine dining.
Also, the water temperature for the bath & shower was lukewarm.
Wifi was nonexistent in our room.
The staff was great,and the room was beautiful. For the price, it is a great place.
They really just need to serve edible food.

Room Tip: The suites have nice outdoor balconies, we got a lower cost room and were a bit jealous.
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Schlabach85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelPuntaRealResort, Gerente at Artisan Family Hotels & Resorts Collection Playa Esmeralda, responded to this review, 28 December 2013
Dear Schlabach85

On behalf of all the staff at Hotel Punta Real Resort & Spa I thank you for let us host you during your vacations in Veracruz. I also apologize for all the inconveniences during your staying with us. Let me tell you that your comments were well recieved and we started right away to work on them, thank you very much for giving us the opportunity to get better, and hopefully you come back and let us show it to you.

Happy Holidays
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mexico City, Mexico
Level Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 19 November 2013 via mobile

My bf and I made a reservation for the long weekend, the room we reserved according to the details of booking, was scenic garden views and a queen size bed.. But when we arrived we had a room all the way in the corner, about gardens well only the washed clothes of the neighbor was in sight and the bed was a matrimonial.. We spoke with the reception girl and the guy in charge of reservations... But basically the answer was "we cannot help this is what we have and well what we can do .is to lower the price" but still the price was way too high for a room like the one they gave us, so at the end we decided to just leave... Is a shame cause in general the hotel looked nice and we were really looking forward to stayed there.. But the prices simply weren't according to what u get..

Stayed November 2013, travelled as a couple
Helpful?
Thank Abril P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mexico City, Mexico
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 19 May 2012

Nice pool
Good services
Very expansive restaurants (2)
Dirty beach (plastic)
Loud music (stange for a spa resort)

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank intensivetravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Veracruz, Mexico
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 February 2011

We stayed here to celebrate our 2nd anniversary, this is a pretty good hotel at
a very reasonable price, although is not easy to get there once you do, you can
totally forget about the city, no cars, no lights and zero noises!! We took one
of the suites and believe me, they have the best bed you can ask for!! Jacuzzy with ocean
view, big flat tv, control for air conditioner and light, mini fridge and
everything you need to just relax!! You can do some sports, rent a motorcicle,
jeep, etc. We didn't do anything of that because just stayed 2 days.

  • Stayed December 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KarlaM1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Artisan Family Hotels & Resorts Collection Playa Esmeralda

Property: Artisan Family Hotels & Resorts Collection Playa Esmeralda
Address: Saenz de la Pena s/n esquina Condor | Playa Chachalacas, Playa Chachalacas 91666, Mexico (Formerly Artisan The Handmade Hotel Collection Playa Esmeralda)
Region: Mexico > Central Mexico and Gulf Coast > Veracruz > Playa Chachalacas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Playa Chachalacas
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Artisan Family Hotels & Resorts Collection Playa Esmeralda 3.5*
Number of rooms: 50
Official Description (provided by the hotel):
Artisan Hotel Playa Esmeralda is an unique hotel in Chachalacas to enjoy with your family or friends and feel attended to as you deserve. Just 40 minutes from the Veracruz Port, this hotel is on the shore of the most beautiful beaches of Veracruz, surrounded by natural attractions, sea, beach, and the impressive Sabanal dunes. Playa Esmeralda is the most beautiful stretch of beach, surrounded by natural beauty and full of wonders that can only be found in Veracruz. Located on Playa Chachalacas, Veracruz, Artisan Hotel Playa Esmeralda operates under the highest standards of quality and warmth, offering its guests a complete collection of memorable experiences during their visit to the beautiful state of Veracruz. The 50 finely decorated Deluxe Double rooms and Junior Suites include a wide range of amenities and commodities that we know you will appreciate. ... more   less 
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