My friend and I just stayed one night there, I can not agree more with the above comments regarding the horrible customer service. To start off, we called and the owner said he will send a boat to pick us up right away - it took an hour of wait, it was unsettling and we saw 20-30 boats came and go, none was for us. When the boat finally arrived, we had to wait for another hour, the boat operator refused to say a word, or barely willing to explain why at all (mind you, I do speak fairly OK spanish).
The owner was too busy talking in German with two of his buddies at the reception desk all the time that he brushed of all conversations, requests, exchange of courtesies with nearly all guests. All local workers there seemed very submissive to the owner and unhappy or unwilling (or seems too scare to) to converse with guests. That just felt really odd.
It so appears that the owner may be too tired of doing what he is doing, but frankly when you go on holidays, this just spoils all your fun. Not to mention every boat rides is a long long and painful wait even though he does bill you for the boat ride. Probably this way to avoid you going shopping and dining on the mainland and purchase his expensive food and drinks.
All to be said, this is a beautiful place poorly managed by a miserable and disinterested owner. Avoid this place unless the owner is changed!
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