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“Disappointed”

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The Europe Hotel & Resort
Ranked #2 of 3 Hotels in Fossa
Certificate of Excellence
Chester, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Disappointed”
3 of 5 bubbles Reviewed 8 July 2014

I had been so looking forward to staying here after seeing the pictures online, but I was disappointed. We booked for one night with the intention of staying another if we loved it, but we found we were happy to leave. The location is undoubtedly stunning, and the spa and pool area beautiful though the main pool was very cold. The room was big and the bed very comfortable, however the carpet was stained by the bed and there was no air-conditioning. Apparently only the suites have air conditioning, we were advised by reception to just open the patio door & there would be a breeze - there was, as well as lots of midges so we had to turn the lights off. Food in the brasserie was really poor, and service was slow. Nobody came to ask if we wanted any more to drink after the initial drinks, we had to try & find somebody. I left my dressing gown in the hotel room accidentally after checking out. We rang the hotel to ask them & they said they would check and ring me back but they never did. We rang again the next day, and again they said they would call back but didn't. In the end we drove to the hotel and were told that they were just about to ring us, and yes they had found it. In summary, a great location but for a 5 star hotel this should be so much better. I would not stay here again and would not recommend it.

Room Tip: If you go in the summer pay for a suite - it's hot in the rooms and no air conditioning is a big...
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  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
3 Thank LE127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,005 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (438)
Date | Rating
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English first
Cork
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 8 July 2014

Spent just a night in one of the hotel suites overlooking lakes and mountains..........!
Everything was just perfect, décor, cleanliness, staff, food.
I can't wait to return.
Can't think of a single negative about this hotel :) , which speaks volumes :)

  • Stayed June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Lorna D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Lauderdale, Florida
Level Contributor
104 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 7 July 2014

We didn't stay at the resort, but we ate lunch there one day, and utilized the spa services another day. The meal was great in the brasserie, but service was slow. The grounds are spectacular, so be sure and wander around the gardens down by the lake.
The spa was beautifully designed with great features, however, there was no one on staff apparently who could do deep tissue massage for paint relief from hiking the Gap of Dunloe, just a relaxing aromatherapy massage.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank ktuerff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashford, England, United Kingdom
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 6 July 2014

My husband and I have just got home from 2 nights here for a wedding. The location is amazing, the spa out of this world and the staff incredibly helpful. We arrived with armfuls of clothes and bags in a rush to get to the wedding. The manager and another member of staff literally ran with us all the way to the room to enable us to get there on time. The staff have been brilliant for the whole stay. The room was luxurious and full of extras. The breakfasts were also amazing. We've been to lots of hotels but this has to be the best! We hope to return some day.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maddy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 6 July 2014 via mobile

Stayed one night. Great location. Nice room. Lovely leisure facilities. Finest I ever seen.Lovely hotel. Usual pretentious nonsense with food that you expect in these type of places. Dined in brasserie. Take care to check bill carefully when checking out. We Were being charged for another couples lunch when signature on till receipt clearly bore no resemblance to ours..?

Stayed June 2014, travelled as a couple
Helpful?
2 Thank Wilbailey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Western Ireland, Ireland
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 4 July 2014

Stayed for a family get together and everyone was totally impressed including guests from US
and Canada. The owners,management and staff of this hotel must be complimented as the hotel
quality,decor,spa etc. is done to a global 5 star standard. We had dinner in both restaurants and the quality,presentation of the the food was exceptional. All staff we encountered were pleasant and friendly. It's so relaxing and plenty of areas to chill ! We are planning our return and thank you
for a superb stay.

Room Tip: All views are excellent as this is a spectacular location with golf course next door.
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ciaran K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 4 July 2014 via mobile

We booked for a two day stay in this marvellous hotel. From the moment we arrived the service has been excellent. Our room was luxurious and once settled in we had lunch in the Brasserie restaurent - excellent. We visited the Spa later - fab.

We had great fun later in the bar where live music was playing and once again the staff were great -

I strongly recommend this hotel and my compliments go to the management who run this great place.

Stayed July 2014
Helpful?
Thank Jb7856
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Europe Hotel & Resort

Property: The Europe Hotel & Resort
Address: Fossa, Co. Kerry, Fossa, Killarney, Ireland
Phone Number:
Region: Ireland > Province of Munster > County Kerry > Killarney > Fossa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Fossa
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Europe Hotel & Resort 5*
Number of rooms: 187
Official Description (provided by the hotel):
Located on the shores of Lough Lein, The 5 Star Europe Hotel and Resort has been welcoming guests for over fifty years and has reopened after a 70m face lift which includes the stunning 4,600 sq.m. spa called ESPA at The Europe. From the moment you cross the threshold of the hotel you step into another world. A magnificent two story atrium with glass doors leads onto a garden terrace with a view of the lake and the mountains beyond which leaves you breathless. ... more   less 
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Also Known As:
The Europe Hotel And Resort
The Europe Hotel Killarney
Europe Hotel Killarney

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