A group of 40 of us booked for lunch at the casual dining part of the restaurant. The place was very busy and only a handful of wait staff. It took and hour for someone to come and take our order and another hour to get the food. Staff were running around in all directions without any direction. When called one over to ask what is happening with our food as we needed to catch the ferry back to Auckland she seemed flustered and didn't know the answer just to tell me the kitchen is busy with orders. The food they serve at the casual restaurant is dips, bread, chips and sliders, I can't understand why it would take an hour to deliver that type of food? The food when finally arrived was underwhelming, the atmosphere chaotic and service non existent. The bathroom was a sad reflection on the facility. A beautiful building gorgeous views but messy facilities. I will not be going back.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.