We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
350charlie93x
Bristol, United Kingdom

Not a good nights sleep

2.0 of 5 bubblesReviewed 26 Oct 2023
Overall the stay was ok. However the fire alarm went off at 4:45am meaning we had to evacuate the premises which we couldn’t explain to our 4 year old as he has autism. On departure I asked the receptionist what had caused the alarm, to which she replied it was a fault on the hotel system. There was no organisation from staff, no checking that everyone had left the premises, and zero communication until the doors were reopened an hour later.
Date of stay: October 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
£107
Fully refundable
  • Booking.com
  • Hotels.com
  • Expedia.com
    £107
2.7 miles from Premier Inn St. Austell Hotel
Free Wifi
Free parking
£45
  • Agoda.com
  • ZenHotels.com
    £51
  • Trip.com
0.0 miles from Premier Inn St. Austell Hotel
Free Wifi
Free parking
Get rewarded with One Key
  • Booking.com
  • Priceline
  • StayForLong
2.7 miles from Premier Inn St. Austell Hotel
Free Wifi
Free parking
Contact accommodation for availability.
3.7 miles from Premier Inn St. Austell Hotel
Free parking
Bar/Lounge
2.8 miles from Premier Inn St. Austell Hotel
Free Wifi
Free parking
Quakers Twin
Contact accommodation for availability.
2.5 miles from Premier Inn St. Austell Hotel
Free Wifi
Free parking
Contact accommodation for availability.
5.8 miles from Premier Inn St. Austell Hotel
Free Wifi
Free parking
Contact accommodation for availability.
2.0 miles from Premier Inn St. Austell Hotel
Free Wifi
Free parking
Contact accommodation for availability.
2.9 miles from Premier Inn St. Austell Hotel
Free parking
Pool
The Chapel Guesthouse
Go to your Happy Price
  • Trip.com
  • Vio.com
  • Expedia.com
1.3 miles from Premier Inn St. Austell Hotel
Free Wifi
Free parking
View more hotels in Treverbyn
Reviews (1,957)
Filter reviews
1,958 results
Traveller rating
1,068
557
201
64
68
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
1,068
557
201
64
68
Show reviews that mention
All reviews eden project meal deal the pub family room pub next door budget hotel no lift no air con good nights sleep room was clean and comfortable short break sea view local area warm welcome pi cornwall whitbread
Selected filters
Filter
Updating list...
78 - 83 of 1,958 reviews
Reviewed 26 October 2023

You know what to expect with a Premier Inn.
However our rooms wasn't as we expected. Smelt of damp, poor air circulation.
Fire alarm went off at 5am and had to evacuate.
Food in pub was average at best.

Date of stay: October 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank davidlD993VE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 October 2023

It’s no good having a comfy bed if you cannot sleep a wink because all the rooms are so hot. The whole hotel was scorching even though it was only 18 degrees outside . Goodness knows what it was like in the summer. No air con. Windows open no more than a couple of inches and on a slant so impossible to cool the room at all. They were so aware of the problem they provided a fan in every room which was ineffective and notices saying we could request sheets rather than duvet! Almost No sleep in the 3 nights I was there. They either need to get air con or at least change windows to fully opening. Also the reception area v small so no where to sit out of the room. Floor boards are incredibly creaky and I heard every footstep of my upstairs as well as next door neighbours. Lastly the pub attached has serious staffing issues and was full each night so nowhere to eat. I checked it out and it was not full - half empty. According to a recent staff member they cannot get staff so do not book out the tables. Not my usual good premier inn experience to say the least.

If you really must go then fyi it is located on a small business estate about 2 miles out of town. No facilities nearby other than a daytime cafe called niles (which is a small chain and actually very good. Lovely people.) Hotel Rooms at the back to the north have less traffic noise. Those on the south side have a distant view of the sea but probably even hotter as south facing.

Room tip: rooms facing north are slightly less hot
Date of stay: September 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank clovellydreamer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 October 2023

Lovely room, staff really friendly and helpful. Room nice and clean, breakfast next door was delicious with plenty of choice.would definitely use this Premier Inn again. Although we have never found a problem with any Premier Inn

Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Caroline G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 October 2023

Accommodation and service were perfectly adequate, and room quality too. Basic level WiFi supplied was terrible. They did no cater for over night charging of EVs - it is so simple to. AirB&Bs allow 3 pin chargers why not Premier Inns, better still install install 7.5kW over night chargers and they can make money from them too.

Date of stay: October 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank JamesR3112
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 October 2023

This is typical Premier Inn, that's why we booked it. However, I'm guessing they haven't upgraded this one to have the Hypnos beds yet! The bed was soooo hard, I had a dreadful nights sleep. Also when there are more than 2 people in the room WHY do they still only put 2 cups/glasses etc!

Date of stay: October 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank D422CNandreac
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
View more reviews