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Mito
Hot Springs, Arkansas

Most friendly staff

5.0 of 5 bubblesReviewed 6 Nov 2023
Staff at both reception and restaurant were so helpful and accomodating, this really stood out and I'm grateful. Rooms are a bit basic if comfortable but worth it given the proximity to the Eden Project. Food was to a decent standard and had the range of all you need.
Date of stay: November 2023
5.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Reviews (1,946)
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Traveller rating
1,061
556
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68
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All reviews eden project meal deal the pub family room pub next door budget hotel no lift no air con good nights sleep room was clean and comfortable short break sea view local area warm welcome pi cornwall whitbread
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62 - 67 of 1,946 reviews
Reviewed 2 November 2023

We was down in Cornwall for a wedding on Monday.
Our room was lovely and clean.
All staff was very friendly we was in 130 something as we came down the stairs with bags Gemma was fantastic she offered to help with bags and commented on how nice we all looked it helped massively as my wife suffers with anxiety and felt over dressed.
Thank you Gemma.
Receptionist was so cheerful didn't catch her name (lady with a bump).
We will definitely be booking again in the future.

Date of stay: October 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Emma R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 November 2023

we are frequent visitors to this site over many years ,it's location is ideal for us ,the general facilities are ok and as expected ,however many aspects of the restaurant have very much deteriorated since our last visit ,the full breakfast had much to be desired the sausage was poor which was odd as assumed this would be a nationally sourced item much of the other items on offer were poorly presented ,i had to remove 2 place from the rack as they had baked on food and it was clear the dish washer has issues,all the plates were cold when they were always heated in previous premier inn visits ,the scrambled egg was runny the fried eggs overdone and the tomatoes were clearly old in taste , i ordered a porridge which i got when i had just about finished my meal and was so bad i would have needed a knife and fork to eat it ,i would say all this is a staff quality or numbers and got the impression some need customer care training , this is a hotel i have used for many years and the first bad experience i have had , i suppose i could have complained but doubt any current staff member would rectify a poor service,the wi fi was shocking and kept logging off ,i think the change to virgin has much to do with its failures and i reverted to using my 4 g to get anything done ,all done probably to force you onto paying for the premium service offered ,

Date of stay: October 2023
    • Value
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    • Service
Review collected in partnership with this hotel
Thank robgis
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 October 2023

I felt the staff repeated their "script." It didn't seem like they were talking to me rather at me. The room itself was clean and tidy. The breakfast was poor quality, the fried eggs were poorly cooked and although they were put out whilst I was serving myself they felt 'rubbery' and were cold. The continental breakfast, there was no choice of bread rolls, or cheeses, these weren't even an option. fruit was limited. For the amount of money we paid whetherspoons would've been a better choice!!

Date of stay: October 2023
    • Value
    • Location
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    • Service
Review collected in partnership with this hotel
Thank russellandteresa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 October 2023

Overall the stay was ok. However the fire alarm went off at 4:45am meaning we had to evacuate the premises which we couldn’t explain to our 4 year old as he has autism. On departure I asked the receptionist what had caused the alarm, to which she replied it was a fault on the hotel system. There was no organisation from staff, no checking that everyone had left the premises, and zero communication until the doors were reopened an hour later.

Date of stay: October 2023
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with this hotel
Thank 350charlie93x
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 October 2023

You know what to expect with a Premier Inn.
However our rooms wasn't as we expected. Smelt of damp, poor air circulation.
Fire alarm went off at 5am and had to evacuate.
Food in pub was average at best.

Date of stay: October 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank davidlD993VE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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