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£52
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LouisandTash

A Lovely location.

5.0 of 5 bubblesReviewed 11 Nov 2023
The hotel is perfectly situated, with numerous incredible locations, including The Eden Project, within a figurative stone's throw away. Staff were helpful, friendly and always willing to assist. The bedroom had a wonderful view of the ocean and was comfortable, clean and great value for money.
I would highly recommend a visit to the hotel and the surrounding attractions.
Date of stay: November 2023
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Reviews (1,946)
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Traveller rating
1,061
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59 - 64 of 1,946 reviews
Reviewed 11 November 2023

We would like to thank Janette,Jamie and Lisa for the excellent service they provided to us. They went the extra mile in sorting a particular request which we were very grateful for and they are a great asset to premier Inn. Thank you once again.

Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Allan S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 November 2023 via mobile

Stayed here for the My Chemical Romance concert at the Eden Project in May 2022. I’ve been meaning to write this review for a year and a half lol. I believe it was Kate who greeted us and helped me in the middle of the night as well (or early hours). My insulin pump ran out of battery in the middle of the night and Kate very kindly gave me a replacement battery from the reception office. It seems like such a small thing but she saved me a potential hospital visit. Thank you for that. Amazing service and stay! We’ll be back whenever we see shows at Eden 😊

Date of stay: May 2023
Trip type: Travelled with friends
Thank Tristan G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 November 2023

Staff at both reception and restaurant were so helpful and accomodating, this really stood out and I'm grateful. Rooms are a bit basic if comfortable but worth it given the proximity to the Eden Project. Food was to a decent standard and had the range of all you need.

Date of stay: November 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Mito92
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 November 2023

We was down in Cornwall for a wedding on Monday.
Our room was lovely and clean.
All staff was very friendly we was in 130 something as we came down the stairs with bags Gemma was fantastic she offered to help with bags and commented on how nice we all looked it helped massively as my wife suffers with anxiety and felt over dressed.
Thank you Gemma.
Receptionist was so cheerful didn't catch her name (lady with a bump).
We will definitely be booking again in the future.

Date of stay: October 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Emma R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 November 2023

we are frequent visitors to this site over many years ,it's location is ideal for us ,the general facilities are ok and as expected ,however many aspects of the restaurant have very much deteriorated since our last visit ,the full breakfast had much to be desired the sausage was poor which was odd as assumed this would be a nationally sourced item much of the other items on offer were poorly presented ,i had to remove 2 place from the rack as they had baked on food and it was clear the dish washer has issues,all the plates were cold when they were always heated in previous premier inn visits ,the scrambled egg was runny the fried eggs overdone and the tomatoes were clearly old in taste , i ordered a porridge which i got when i had just about finished my meal and was so bad i would have needed a knife and fork to eat it ,i would say all this is a staff quality or numbers and got the impression some need customer care training , this is a hotel i have used for many years and the first bad experience i have had , i suppose i could have complained but doubt any current staff member would rectify a poor service,the wi fi was shocking and kept logging off ,i think the change to virgin has much to do with its failures and i reverted to using my 4 g to get anything done ,all done probably to force you onto paying for the premium service offered ,

Date of stay: October 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank robgis
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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