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KeithWalker

Below Premier Inn's usual standards

2.0 of 5 bubblesReviewed 6 Dec 2023
The hotel was generally what I'd expect from Premier Inn. However, I had to raise 2 problems with staff during my stay - one due to faulty heating in the room and the other due to noise from other guests. Neither of these was resolved. I mentioned the faulty heating a second time during checkout, so that it could be fixed before the room was next used. The staff at that time treated me as if I just didn't know how a thermostat works (even though another staff member had previously visited the room and confirmed that the system was faulty).
Date of stay: December 2023
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Reviewed 6 December 2023

Shellie and Pam and her team absolutely spot on. Lovely room and nice pub next door great cafe across the road. Good breakfast and nice evening pint. Definitely a plus. We had a nice stay and will be back.

Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Michael M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 November 2023

The breakfast was terrible. They ran out of scrambled eggs, fruit, yoghurt and coffee.They didn't replenish glasses, mugs , plates and bowls. It seemed to be utter chaos. Tables weren't being cleared or wiped clean. There was also a problem with the extractor fan in the room it was constantly on and there wasn't a visible switch to turn it off. After being unable to sleep through the noise I went down to reception. The receptionist was very helpful and returned to the room with me and found the switch in the roof space and turned it off but it did spoil the good nights sleep I was hoping for.

Date of stay: November 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank paula1562023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 November 2023

Far out from the town dreadful restaurant next door!! Staff uninterested . No room cold place started packing away for breakfast as 9pm! Trying to do too much got it all wrong . Bleak place no atmosphere didn’t make up the room

Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Alison170
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 November 2023

Friendly staff and lovely room with a distant sea view. Easy access to town and near by Lost gardens of Heligan and Eden project. Second visit to St Austell. Comfortable bed and spotlessly clean room. Lovely stay. Jill was very helpful at reception.

Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank She B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 November 2023

Reception staff ok and towels nice.
Room too hot and not particularly clean.
Sheets to small for the bed, mentioned it at reception, they said that was standard for Premier Inn!
Pub next door poor. Front of house manager at breakfast scruffy, tables still had sticky marks from previous evening. Food at breakfast and dinner nothing special.
Wouldn't go back

Room tip: Book somewhere else
Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank 35dianet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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