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PremierInn.com
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Chris H

Brilliant reception

5.0 of 5 bubblesReviewed 15 Apr 2024
Superb welcome
Forgot my I phone charger and was supplied by Alan,I believe it’s his charger
Gill also looked which I really appreciated
The room was excellent,best room I’ve had in my experience staying in Premier inns,therefore a big thank to Kelly
Date of stay: April 2024
Trip type: Travelled solo
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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Reviews (1,946)
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Traveller rating
1,062
556
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68
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All reviews eden project meal deal the pub family room pub next door budget hotel no lift no air con good nights sleep room was clean and comfortable short break sea view local area warm welcome pi cornwall whitbread
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16 - 21 of 1,947 reviews
Reviewed 14 April 2024 via mobile

The usual high standard of cleanliness and comfy bed but my room was quite a hike, right at the back of the hotel, up many stairs with no lifts. Not great but this was more made up for by the brilliant staff at reception and in the attached pub. Lovely welcome on arrival and every time I went through reception it was the same, the staff are a real credit to the hotel. Being a solo traveller little things like this means a lot.

Date of stay: April 2024
Trip type: Travelled solo
Thank stevecK1330BP
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 April 2024

Being significantly let down by the cleanliness of the Travelodge I'd originally booked into so needing a room at very short notice, I found this Premier Inn & wish I'd found it first! Huge thank you to Hayley who went above and beyond to get me booked in & into a specific room type - she was amazing!

Room tip: This venue literally provides everything - nice soap and shower gel, USB charging points, free 24hr wifi and really popular restaurant
Date of stay: April 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sam J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 April 2024

Initially turned up as a family with two small kids at 14:10 in the afternoon, with a horizontal rain outside, only to be told if we want to check in early, it will be £10...50 minutes, £10. No thanks. Took them to the harbour, sat in the car and watched the sea & rain. Bought tea and cake costing £20 from a local stall, was delicious. Would rather give my money to them than to Premier Inn.

Pros
Check-in was quick.
Room was clean.
Bed was comfy.
Pub is next door

Cons
Hot water in first room came out looking like wee water, after somebody hadn't drank for hours on a sunny day. Brown and yellow. See pic. Sorted after 30-40 mins

Internet is practically unusable. So slow, it's like a late 90s broadband connection. Pay £5 and you can have faster broadband (not sure how quick). Don't think they have got with the times and still feel like the are competing with the likes of Travelodge, rather than most other hotels that offer fast internet for free. However, strong 4g-5g, so just used my phone.

Shower of new room was a trickle. Think they have issues with plumbing

Place looks like it hasn't had an external refresh for quite a few years.

Breakfast and dinner were good, though nothing memorable.

All in all, there was nothing particularly premier about our stay in Premier Inn. Will look for independent hotels next time.

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Daniel W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 March 2024

Budget hotel with clean comfy beds and a great shower. Our Room 142 was pleasantly warm. The room above us was very noisy ( not the people in it) every time anyone walked across the room it felt like our ceiling was going to cave in the ceiling/floor was so paper thin. Reception staff although friendly got out booking wrong. Below average continental breakfast with staff who looked like they didn't want to be there. And the table cleaning was laughable. Queues for toast and hot drinks. Overall you get what you pay for

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank maggs2222
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 March 2024

A few nights here for a work trip. 1st floor room was quiet and a comfortable bed. Water pressure wasn’t the best. No air on but window opened a crack and heating available. No decaf tea available and staff not permitted to purchase. No response to my correspondence from Whitbread.

Date of stay: March 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank C0rnish_Maid
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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