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“Good food, bad taste” 2 of 5 bubbles
Review of Puchner Castle Hotel

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Puchner Castle Hotel
Ranked #1 of 1 Bikal B&B and Inns
Certificate of Excellence
Esztergom, Hungary
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Good food, bad taste”
2 of 5 bubbles Reviewed 26 June 2014

We spent 4 days at the estate with our two little daughters. We were in the Manor House on the first floor which is called "Étage de la famille", dedicated to families with young children. There was no elevator though for strollers. The room was spacious with laminated flooring, but it was designed in an extremely distasteful way and the decoration was piss poor. For example, there was a brown and gold striped wallpaper in the bathroom, already peeling off where it meets the tiles. The same cheap vinyl wallpaper covers the walls of the castle that I saw from the restaurant and the interior design is generally atrocious. There was a mobile bed for the baby without a mattress, which is very inconsiderate and uncomfortable. Our baby slept between us on the double bed.

On our first two days dinner was at the Knight's Hall which was surprisingly nice. The walls were covered with digitally printed, huge pictures of Italian artworks and the place had the atmosphere of a museum. But the two following days dinner was served at the castle's restaurant which looked like a cheap all you can eat restaurant filled with loud, noisy and underdressed people, I was shocked by the low standards of the place even though I know it's a sad tendency that people show no respect toward others and show up in training clothes or wife beaters for dinner. It's OK with small kids, there's also professional babysitting nearby the tables during the meals, but DO NOT come here for romance.

Food was good, similar to what we make ourselves at home, no complaints here, nothing fancy. They serve a jug of lemonade for half of the price of mineral water.

There's a separate bath house and it must be very inconvenient to approach it in bad weather, even though there are dressing rooms. Bathing facilities are a lot smaller than they appear on the pictures. Kids under 14 are only allowed at one part of the bath where the floor is constantly swimming in water. The big pool was nice and lukewarm. The walls are painted orange, smeared with yellow, you feel like in the '90s, terrible.

Staff is generally kind, there was only one waitress at breakfast making faces at us while cooking our eggs.

The theme park is not a big deal but it was nice and there were also horses training for a horse show. It must be interesting for older kids (about 7-14 yrs). There were children and adults walking around in costumes. There are also two nice, smaller playgrounds, but there's a better one beside the village hall near the resort.

We will never go back, but it could have been worse.

Room Tip: Do not choose attic rooms.
See more room tips
  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank agneserdelyi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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89 reviews from our community

Traveller rating
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    15
    1
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • Hungarian first
  • Any
English first
Belgrade, Serbia
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 14 June 2014

We had a wonderful 3 day stay and loved the place!!! Everything was at ease, we totally relaxed as if we traveled back in time to another epoch. We absolutely loved the theme park and the whole idea with performances, little gift shops and medieval workshops.The spa complex is very decent, the rooms clean and romantic (even though it was a family stay), Hungarian food specialties so delicious, topped with the local wine. There is also a bowling area with billiard, table tennis and bar, so the evenings are not boring at all! The only recommendation is for the staff to learn at least English or German, for smoother communication with people who do not speak Hungarian:-( We also recommend that families take a one day trip to the nearby city of Pecs, it is only 45km away and SOOOO worth visiting!!!

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Aleksandra D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 23 April 2014

We stayed in the Hotel as a couple in a Guest House. The first impression at the reception was excellent. The lady (Renata) was really helpful and friendly with excellent customer service. BUT when we entered in our room all the positve feelings changed to negative. Dust everywhere for example: picture frames, glasses on the table, on the carpet in every corner, top of the BLACK fridge, and some dead mosquitos and other bugs in the wardrobe. Hairs in the bathroom. If anyone would like to try one of those ice creams in WATER glasses just forget it because they use probably the cheapest, tasteless ice cream and they charge too much for it. Same applies to the most expensive coffee (Irish). It was served in a cheap ugly glass which made the four different layers of the coffee not visible. Otherwise the breakfast and the dinner was very delicious with many variations. The pools are very enjoyable with nice design and with separated kids pool area. We would expect every single worker at a place like this wearing at least a shirt with the same company logo on, full uniform is not necessary. Don`t be surprised when they charge you for parking at the checkout, it is not expensive for a day but there is the possibility they forget to mention it at the check in.
Overall the place looks nice with big green area and friendly polite staff. Excellent food. Cleanliness is very important and needs to be improved at this highly overrated place. If they improve these things the accomodations/stay will worth the price. At this stage the value/price ratio very bad and we would not go back.

Stayed July 2013, travelled as a couple

  • Stayed July 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Gabor K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Budapest, Hungary
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 6 March 2014

We did not stay in the hotel, I decided to write the review after having received the quotation from the hotel.
As a family, we would only have been allowed to stay in one particular floor of one particular building (with a very fake french styled interior, whether we liked it or not) and in addition we would not have been allowed to use not even half of the spa facilities, because we have a child. Of course no special discount was offered for being "family quarantined". I would never go there.

Stayed March 2014, travelled with family
Helpful?
1 Thank Nikabo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timisoara, Romania
Level Contributor
88 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 bubbles Reviewed 24 January 2014

Imagine a big park in the center of a village. How you can use it ? This is, maybe, the story of this hotel.

They used European money to transform this big domain in a relaxing place, with few buildings decorated in different styles, with a little Moroccan & French spa with thermal water, a giant restaurant, organised tournaments with young knights and beautiful horses, and they also created a medieval style town and a village with few workshops and a small zoo. I really enjoyed the time spent there, to see few deers and domestic animals in a very paceful environment. What about your kids? They maybe will love to see them, and the knights, and horses, and the ladies, and to play in the thermal water also.

Let's be sincere, how many villages you have seen in your country have such nice spas ?

About the staff, we have to keep in mind that the people from the village are working in this place.

We went twice in this resort. Maybe it is not perfect, but we enjoyed the "standard" room with a big baldachin bed and the romantic atmosphere in the evening, in the Moroccan spa. Don't use this place, if you do not want to enjoy your time.

We will be back :)

  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank CorinaAB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
Level Contributor
51 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
2 of 5 bubbles Reviewed 9 January 2014

ONLY FOR FAMILIES WITH LITTLE KIDS

The hotel is located in the middle of nowhere so if you want to be entertained there aren't too many options outside the estate - which is surprisingly large and growing. The whole thing is some kind of a theme park dedicated to the medieval period. The design of the rooms and the interior of the public areas are trying to reflect the medieval/renaissance sytle. Except everything is fake here everything is staged, you sleep eat and spend your days in a painted theater scene. This is not neccessary bad, but not everyone likes it. And the worst part is the historical inaccuracy and the complete lack of any kind of sense of taste. I don't know if an interior designer was involved in the creation of this complex. You can't imagine how unstylish and low-quality are the decorations.

The theme park is a medieval village with a few houses high brick walls and an arena for jousts. In the village you can buy handicraft items and the kids can try to make their owns. This is the best part of the whole experience. Except the workshops are not allways open. If you are unlucky (and about 4 days of a week you are) the workshops are closed and you can't do enything else here than walking or chasing the geese in the yard area of the willage. It is going to be very boring on the second day :)

They keep jousts - but not every day. This attraction is good. Clearly and very visibly fake but kids can enjoy it. Well, it was a bit strange when a medieval-dressed courtesan (at least she was dressed... mostly) invited the audience for her 'special' lessons - with a little effort we managed to explain (or miss-explain) our little boy what that woman is talking about.

The spa area is poor - the family part of the spa at least. It is crowded and skimpy. The adults only part is not that bad but we couldn't enjoy it as a family. There were many problems with the spa I don't even try to enumerate them.

The food. For a four stars hotel it is ok but not good. Most of the offerings were edible some of them were fine. None of them were creative or interesing. It was like a huuuuge but still crowded countryside restaurant decorated with extremly bad taste by a scene designer.

Overall I got the impression that this hotel looks very ugly and only suitable for families with small kids and just for a couple of days, mostly during those days when the workshops are open - call and ask them before you book! Unfortunatley the hotel management tries to make this hotel desirable for as many kind of uses as they can. They are tring to make it a family hotel and a business conference hotel and an impish love hotel for couples at the same time. The result is a very strange hotel I never want to return.

  • Stayed November 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank Photoandtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Veresegyház
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 22 September 2013

Stayed there in September, 2013.

Basicly everything was all right, the spa was OK.
BUT, some very disturbing thing: bed linen in the castle standard suit was horrible (small and knotty pillows, and so on).
They've introduced a so called "knight dinner", the worst dinner I've ever had in a hotel, fatty overcooked meat.
When we left, we were charged by parking fee, it was small amount (600 HUF), but I ask, where the earth we could have parked in Bikal?

Alltogether, the staff are nice, but undertrained.

Well, they may have better days, I don't intend you put off this hotel.

  • Stayed September 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Szatyor63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Puchner Castle Hotel

Property: Puchner Castle Hotel
Address: Rakoczi utca 22, Bikal 7346, Hungary
Region: Hungary > Southern Transdanubia > Baranya County > Bikal
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 B&Bs / Inns in Bikal
Hotel Class:4 star — Puchner Castle Hotel 4*
Number of rooms: 120
Official Description (provided by the hotel):
Puchner Estate-Bikal (Puchner Castle Hotel**** and Renaissance Theme Park): The Puchner Estate is situated at the feet of the Mecsek Hills, and extends on an area of 14 hectares. The hotel awaits its guests with accommodation and restaurants in five different atmospheres, three wellness facilities and the first interactive adventure park of the country. ... more   less 

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