I booked a standard room with 2 queen beds for one night, two months in advance; at the time of check-in, I was given what seem to be a handicap equipped room with two full beds. I went back to the counter and told the counter clerk that there was some kind of mistake, since the room did not meet the description of the room I booked for which I paid a lot of money. To my surprise the counter clerk told me that they were completely booked and it was the only room available, and by the way, there was no manager available to handle my situation. I followed up with a phone call the following week, and spoke to the manager, Jahbiek Gomez, who told me that they were not going to give me any kind of compensation (discount or credit); because I got what I paid for, a standard room with 2 full beds. The manager brushed me off by stating that they had informed hotel and travel online booking outlets that they do not have rooms with 2 queen beds.
My experience was misleading; they should not be offering what they can't deliver. Disappointing, the room was in bad shape and outdated, the door was so fragile that anyone could force open; not to mention that anyone could look between the door and the doorframe. The small refrigerator in the room was rusty on the inside. The closet door was an old and smelly curtain. The beds were all beat up, we could feel the springs on our backs. The toilet had a rusty handicap bar around it, which could not be removed, making it a challenge to sit on it. The restaurant bathroom was right across the room door; you must imagine what an awful experience that was. The Jacuzzi was not working, and it was full of dirty water. The restaurant was supposedly closed for renovations, bar was closed all weekend, which made it very inconvenient to get in the car and go look for a restaurant. By the way, it is not even close to the beach, it is one mile away from the beach, which is a 30-minute walk. All that makes it overpriced, it cost me twice as much than one night at the Howard Johnson in San Juan right across from the beach. Basically the hotel is a guesthouse, since it has no amenities whatsoever and no staff services after 5:pm. They give you a phone number for any maintenance issues you may encounter, which by the way was not able to help us when we called because we had no hot water.
To sum it all up, we have traveled to several countries and states and had never pay over $150 for a room in such conditions. There are no words to express how disappointing this experience was to us.
Attached are some pictures taken of the outdated and unpleasant conditions of the room for the amount of money we paid for a one night stay.
- Official Description (provided by the hotel):
- 21 Room inn with 2 restaurants and bars nestled in the mountain overlooking the valley and ocean below. 1/2 Mile to 2 miles from several beaches, swimming, surfing, snorkeling, whale watching and many more activities available in Rincon. ... more less
- Reservation Options:
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- Also Known As:
- Lazy Parrot Hotel Rincon
- Lazy Parrot Rincon
- Lazy Parrot Inn Puerto Rico/Rincon