We had a very disappointing experience at this place. Although we understand this facility is not part of a big chain of hotels, common practice in the hospitality industry and any other industry is to ensure that customer get nothing less than what they pay for.
We were practically forced to stay at a handicap room since they claimed to be at full capacity and there was no one available to refund our payment. We were not requesting an upgrade. We travel a lot and we fully understand how the hospitality industry works. If a customer wants an upgrade, the customer has to pay for it. We were not asking for an upgrade, we were asking exactly for what was advertised to us and what we paid for. If the guesthouse was at maximum capacity, the customer should not have to be penalized with something less than what he\she paid for. As business professionals in the hospitality field, they should make provision so that every guest gets what they paid for. This was not good business or customer service.
Being the parent of a “hospitality major” college student and frequent traveler, we understand the industry very well. We understand the rules and regulations of providing handicap capabilities everywhere. The main issue here was that; 1) we did not ask for a handicap room 2) our reservation and confirmation clearly states we were getting a 2-queen bed room and 3) services and amenities were not as advertised. There was no one to give us a favorable response at the reception desk. Poor customer service
Understanding the whole dynamic of not being able to make everyone happy it is also understood that advertising and contracting for a service is something to be taken seriously. The moment they agreed to render services by accepting the payment they were supposed to deliver. This did not happen since we did not get what we paid for. As advertised, we paid for a 2 queens beds standard room and we got an outdated handicap room with rusty toilet handicap bars, rusty mini fridge and right across (about 2 feet front the door) from a public bathroom. The closet curtains were old and smelly and the two full beds were not in good condition. All these are facts that have nothing to do with not being able to pleasing everyone they have to do with not delivering services as agreed.
Being a native Puerto Rican and taking a lot of pride in how beautiful the island is, I would not recommend this place to a first time visitor. They will be very disappointed.
A one-night stay here cost me $115 I paid much less in NYC and San Juan. What a shame!
- Official Description (provided by the hotel):
- 21 Room inn with 2 restaurants and bars nestled in the mountain overlooking the valley and ocean below. 1/2 Mile to 2 miles from several beaches, swimming, surfing, snorkeling, whale watching and many more activities available in Rincon. ... more less
- Reservation Options:
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- Also Known As:
- Lazy Parrot Hotel Rincon
- Lazy Parrot Rincon
- Lazy Parrot Inn Puerto Rico/Rincon