My wife and I stayed in this hotel from 02-13 to 02-16-2013. We paid $ 484.00 for the room, including taxes, breakfast for both, and a dinner under the stars on the 15th. Service was good, especially our waiter, Marcelo, who waited on us at dinner. Everything about the hotel was nice and clean, drinks at the bar were good and dinner under the stars was superb. I include photos of this special Valentine's event.
Now for the bad part. We were assigned room 330 that at a first glance seemed nice. BUT, there were some details that made our evaluation "average" (see photos). First thing we noticed was peeling paint on the hall ceiling. This has to be noticed by any maintenance employee because it is obvious. The bed covers had holes in them. Tiles in the bathtub were cracked, had mildew stains, and rust stains. The sliding closet doors had the floor guides broken and they swung out everytime we opened them. The security lock on the door had a screw missing and the other 2 screws were loose. The balcony sliding door had the 2 screws loose. The air conditioner unit had broken grille retainers and was loose. And last, but not least, the in-room safe was NOT attached to any piece of furniture so anybody coul just walk away with it. Also, the battery cover was missing. When I told a front desk employee about this, he told me nobody was going to steal the safe (???).
Practically all hotels we have visited, including this hotel, have an in-room small refrigerator. Not anymore for this hotel. I noticed a lock on a door in the television wall unit and the front desk person told me that there is a refrigerator behind that door but they charge $10 DAILY to use this refrigerator. Of course, I did not pay for that "luxury item".
I hope management takes care of these issues for they show a bit of sloppiness in maintenance.
Note: the photos are not in the same order as the narrative because of a photo-numbering issue with the camera.
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- Also Known As:
- Rincon Of The Seas Grand Caribbean Hotel Puerto Rico