Although the breakfast was amazing the service was just terrible. The attitude towards families with kids is so rude. We were seated and Were provided with the kids menu first and Ordered right away. The food for the kids came relatively quickly. The menu for the adults never came. Once we ordered the food took so long to come out. The tables that were seated after us already had finished their breakfast but our order still had not come out. I asked the waitress if the order was in and another waitress behind her rolled her eyes. Finally our food came but we had no utensils. Also my wife's order did not come out right. When it came back it was still not right and they said we don't do that. All she asked for was instead of 2 scrambled eggs to make it only with one yolk instead of two. We have a 2 and a 4 year old so to have them sit quietly for a long time is not easy. Of course they were loud and dropped their forks and the 2 year old spilled water on the floor. I was amazed to see the staffs reaction to all if this...all they kept doing was roll their eyes and make comments to one another and sugh under their breath. For such a small place I was amazed at how slow the service was. My coffee was also only filled once at the begining. And they had plenty of staff. Furthermore, the mens bathroom toilet was not flushing. Reading some of the reviews u also noticed at how rude their responses are to negative reviews. Every review should be taken with much appreciation and should be a way to better themselves not with comebacks of snide remarks. The service unfortunately ruined the taste of the food. Will definitely not return and will mention this to friends and family. I'm saying all this having worked in the hospitality industry for over twenty years.
- Official Description (provided by the hotel):
- The English Rose restaurant and guest house will be closed for maintenance until November 2. The English Rose Bed & Breakfast is nestled in the hills of upper Ensenada, Rincon. We have three luxury apartments, ranging in size from a studio to a two bedroom apartment, all fully equipped and the best breakfast in Rincon included for all guests .For a unique blend of olde English charm mixed with the tropical Caribbean, come and experience something truly different. ... more less
- Also Known As:
- The English Rose / La Rosa Inglesa Hotel Rincon
- The English Rose / La Rosa Inglesa - GUESTHOUSE Puerto Rico/Rincon