I made a late, last minute booking with this hotel and didn't check the location carefully. When I got to Malaga airport a a couple of hours later, I realized (by asking the airport info) that the hotel is no where near Malaga, but more than 100km away and the only realistic way to get there at that time in the evening was a taxi which would of cost in excess of 100 Euros. I called the hotel to cancel but only found a Spanish speaking person. I managed to explain that I had just booked very recently and wanted to cancel. The request was refused and subsequently I was charged as a no show.
I accept I am partly to blame for booking last minute in a hurry without checking the location carefully but I do think a reasonable cooling off period should be applicable, and generally being more understanding of the plight of a stranded tourist.
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